LaFontaine Ford of Lansing

attentive and accommodating I came to Nick with a heavy list of what I wanted in a vehicle. He spent days working with my every request and answered all my questions. He is extre I came to Nick with a heavy list of what I wanted in a vehicle. He spent days working with my every request and answered all my questions. He is extremely educated on these vehicles and he was very attentive to my car needs. Not once did he try to sell me on stuff I didn't need or want, but instead spent days making sure I would be getting the best price around on the new lease. He's dedicated to the customer he's working with and I couldn't be more happy! Highly recommend him for your car buying experience! Very honest and hardworking. More

My First Experience Was Great - So I Returned! I bought a used vehicle in 2014. Two years later I came back even though I now live out of state, to buy a newer used vehicle. All the sales people we I bought a used vehicle in 2014. Two years later I came back even though I now live out of state, to buy a newer used vehicle. All the sales people were great here. Very transparent and helpful. Did not pressure me and answered all my questions. Thanks! More

SPECTACULAR CUSTOMER SERVICE Once again, the folks at LaFontaine hit my service call out of the ballpark! Aaron in service kept me updated on the status of the repair, Don took ca Once again, the folks at LaFontaine hit my service call out of the ballpark! Aaron in service kept me updated on the status of the repair, Don took care of incidentals and Robert was there taking care of travel arrangements. Gentleman, thank you for the assist...YOU GUYS ROCK! More

Make this your FIRST stop!!! Ill start by saying I have bad credit. I made the mistake of starting my shopping for a vehicle at those guaranteed financing dealers like RPM , Parad Ill start by saying I have bad credit. I made the mistake of starting my shopping for a vehicle at those guaranteed financing dealers like RPM , Paradise Motors ETC... DO NOT WASTE YOUR TIME! They offer junk cars at well over KBB or NADA value and your leasing , not buying the vehicle. Now , go see Robert Andrus at LaFontine Ford of Lansing. He has Amazing service. He is respectful curteous and makes sure you are in the vehicle you are comfortable, with payments that fit your needs. I've bought many cars in the past and this has been by far the best experience yet and I will personally come back to see Robert Andrus from LaFontaine Ford of Lansig for all my family and my vehicle buying needs! I highly recommend coming in TODAY! More

FANTASTIC CUSTOMER SERVICE...AGAIN & AGAIN Dropped my F150 off for AC service I was treated like family. Don made all of the arrangements for a loaner, spoke with the service department and th Dropped my F150 off for AC service I was treated like family. Don made all of the arrangements for a loaner, spoke with the service department and then Aaron (in service) took care of everything else. Once again, these guys went above and beyond normal customer service standards. Thank you all! More

First time leasing This was my first time leasing, and Chad was very helpful and answered all of my questions in detail. I would recommend working with Chad! This was my first time leasing, and Chad was very helpful and answered all of my questions in detail. I would recommend working with Chad! More

Mr. Don Pash (Used Car Sales Manager) Mr. Don Pash. The McCorquodale Family wants to say thanks again for making our visit to the Lafontaine Family Group a more than wonderful experienc Mr. Don Pash. The McCorquodale Family wants to say thanks again for making our visit to the Lafontaine Family Group a more than wonderful experience. Your extensive knowledge of the business coupled with years of experience you continue providing customer service that is second to none in the industry. From the very first car we purchased from you years ago many in between to our most recent you have always treated us with the utmost respect and understanding keeping our best interests and budget in mind when walking us through our new car purchasing process. Don you always exceed our expectations of the car buying experience. Even though when we think we know what car or truck may work for use you have always presented us with other options that many times we go with. The public that has had the pleasure of working as we have and the ones that will would agree when we said "After our first experience with you,"Wish we knew Don when we were buying our last car." More

Exceptional customer service! The customer service from Ford Hall at Lafontaine Ford of Lansing was beyond exceptional! From him, to the financing with Ford credit is top quality!! The customer service from Ford Hall at Lafontaine Ford of Lansing was beyond exceptional! From him, to the financing with Ford credit is top quality!! More

great experience No sales gimmicks. Chad was happy to sell me a truck and the process was quick and easy. The truck box was installed off to one side at the factory No sales gimmicks. Chad was happy to sell me a truck and the process was quick and easy. The truck box was installed off to one side at the factory. Dealership service adjusted the bumper. I will have to center the box and realign the bumper. Very suprised this problem was overlooked at the factory. More