LaFontaine Ford of Lansing

I have had my 02 Explorer in for service numerous times. Every time I seem to get ripped off more and more. Recently I needed a parking brake cable replaced and did not want to do it myself without a lift Every time I seem to get ripped off more and more. Recently I needed a parking brake cable replaced and did not want to do it myself without a lift and in the snow. The part can be bought online for ~$30 and only needs to be routed and clamped in place at the ends. They charged me $310. I drove the car back to school and tried applying my parking brake...and it didn't work. Not only that but the ABS went out...ironic. Furthermore, I asked them to look at the wheel housing since I had noticed some unusual noises and actions lately...they said they checked it out and everything looked fine. Later I jacked my truck up, took the wheel off, and inspected it myself...the upper ball joints were shot. This Dealer goes out of their way to try to take advantage of you and does sub-par work. I will never take another vehicle there and strongly recommend you don't either. More

My husband and I have been all around Lansing looking for cars and this is one of the last places I would recommend. We were there in the winter and prepared for the cold....Jerry was not. He rushed us aroun cars and this is one of the last places I would recommend. We were there in the winter and prepared for the cold....Jerry was not. He rushed us around from car to car (some of the cars were not even for sale and were employee cars!!). We were able to look outside for maybe 10mins and then we were brought inside. We felt rushed and shoe-horned into a certain car. The finance guy we talked to was much better and had we delt with him the whole time we probably would have purchased a car. Jerry seemed more interested in making his sale than making sure we were happy and felt comfortable with this investment. I also can't forget to mention that after we brought the car back from our test drive and we said it wasnt for us, Jerry cornered my husband between two cars and wouldn't let him leave. A customer's explanation of "its just not the right fit for us" should be a good enough aanswer. Would not recommend this office based off of our experience today.... maybe if we had a patient and willing sales person my answer would be different. More

Poor customer service, quoted different prices, told it wasn't the alt. then was the alt. picked it up parts 2x3 piece of metal believe a skid plate left on floor board had to bring it back now making a cl wasn't the alt. then was the alt. picked it up parts 2x3 piece of metal believe a skid plate left on floor board had to bring it back now making a clunking noise asked to have service manager call me still haven't heard from him disappointed in this service. mechanic Jim said it would have been done right but he felt rushed. Now my vehicle is making a clunking noise that never did before. More

Excellent service and the $9.95 oil change is a steal, you cannot even get the supplies that cheap. They get you In and out in no time. you cannot even get the supplies that cheap. They get you In and out in no time. More

I had a great car buying experience with Kyle House and Don Pash, sales and finance manager respectively. Both were courteous, professional and did not possess any of the tacky behavior usually exhibited Don Pash, sales and finance manager respectively. Both were courteous, professional and did not possess any of the tacky behavior usually exhibited at car dealerships. They were very helpful with the entire process. If you are in the market for a car, please seek these two out at Lafontaine Ford in Lansing, MI. You will not regret the decision. -rb- More

I can not say enough good things about this dealership and the three gentlemen I listed above! Mark Grinell was my salesman...talk about a class act! He was very kind, patient and above all, genuine....So and the three gentlemen I listed above! Mark Grinell was my salesman...talk about a class act! He was very kind, patient and above all, genuine....Something I had never experienced before when buying a new car. I like him so much I plan to keep in in touch with him! His knowledge and tenacity makes him supreme and I am so happy to do business with him! Don Pash and Steve Pengelly are the guy's who can really get it done! These two really listen to what you say and act as your advocates. I firmly believe that if these two gentlemen can't get the deal you want done, then it that can't be done! There is NO better in this industry! What is truly impressive is that they do it will such integrity and honor! It was an absolute pleasure to work with all of these gentlemen and I STRONGLY recommend this dealership to anyone who would like to purchase a vehicle of any kind! Thanks Steve for the 4WD;) More

I had to call them each day to find out what was going on with my car. They did finally offer an Enterprise rental car. Now Enterprise service was exceptional! They had my car for 2 and a half days. When with my car. They did finally offer an Enterprise rental car. Now Enterprise service was exceptional! They had my car for 2 and a half days. When I received my bill they charged me a $50 deductible which was not supposed to be the case. So now I have to call Ford and straighten this out and Discover and unauthorize payment. I got into my car to drive home and it was a muddy mess! My clock was off, the radio had to be reprogrammed and my sunglasses were tossed in the passenger seat with a bunch of crumbs under them. I keep my car immaculate which is how it was when I went in for service and expected it to be returned the same way. (This has always been respected and the normal experience I received from Courtesy Ford and Shaheen Chevrolet when I took my car to both places in the past for service.) Both front mats had dirt and muddy footprints on them. The mat behind the driver's seat was turned upside down. I have no idea why except that when I turned it over it also had muddy footprints on it. Made me wonder if 3 people got in and took it to lunch??? I called Chad to let him know about all this and said here's a tip: when a customer's car comes in the shop clean, it should leave that way. He didn't offer any apology nor did he say bring it in and we'll clean it up for you or give you a discount of some sort. Is this really any way to keep a customer's business? I wouldn't dream of treating anyone this way. More