LaFontaine Ford of Lansing

Excellent Experience When I came to Lafontaine to purchase a vehicle, I was extremely anxious and nervous based on previous car shopping experiences as well as my lack of When I came to Lafontaine to purchase a vehicle, I was extremely anxious and nervous based on previous car shopping experiences as well as my lack of knowledge about cars and financing. I worked with Robert Andrus and he was absolutely wonderful. He helped me get an excellent deal on a car I love and was very professional and kind. I knew I was in good hands and trust him completely. It was an all around great experience and I will absolutely purchase my next vehicle there and will recommend working with Robert and this dealership to my family and friends! More

completely satisfied I was completely satisfied with the service in the sales personnel at LaFontaine Ford would highly recommend them to anybody interested in buying a ve I was completely satisfied with the service in the sales personnel at LaFontaine Ford would highly recommend them to anybody interested in buying a vehicle More

Rip Off on Service $640 to replace 2 spark plugs, 2 coils, BG fuel maintenance, and an oil change. I will not be going back to this dealership for service. I will post i $640 to replace 2 spark plugs, 2 coils, BG fuel maintenance, and an oil change. I will not be going back to this dealership for service. I will post in every forum about this place. DONOT TAKE YOUR TRUCK HERE FOR SERVICE! More

Serprized Had an amazing buying experience. They answered all my questions and hid nothing. I would recommend LaFontaine Ford to anyone that asks. Very happy!!! Had an amazing buying experience. They answered all my questions and hid nothing. I would recommend LaFontaine Ford to anyone that asks. Very happy!!! Go see them. More

Happy customer I bought a 2011 Ford Taurus a month ago. I came in with credit issues due to the recent death of my spouse. I worked with Sam Darish who was awesome. I bought a 2011 Ford Taurus a month ago. I came in with credit issues due to the recent death of my spouse. I worked with Sam Darish who was awesome. I love my car. It's great on gas, is newer than my last vehicle, has a more affordable payment and has half the miles as my last vehicle. Sam has followed up with me even after the purchase. He's great and I would recommend seeing him directly. I got a great car and had a great experience during a very stressful time. Thanks LaFontaine Ford for Sam Darish! More

Very poor service department I took my 2013 Explorer to the dealership on a Monday because the service engine light popped on. I was told that the light appeared because there wa I took my 2013 Explorer to the dealership on a Monday because the service engine light popped on. I was told that the light appeared because there was dirt on the fuel door. The door was supposedly cleaned and the problem resolved. The very next week, the light reappeared. This time I was told that they had to tear the car apart to find the problem. I believe I was blown off during the first visit and the problem was never diagnosed. It takes forever to repair a car at this place! As soon as this vehicle is fixed, it is going to go up for sale and I'm buying GM products. Crippen has great, accurate and fast service. More

rip me wife off andrew.nad his boss bald guy DO NOT TAKE YOUR CAR THERE TAKE IT TO NORTHSIDE TOWING ASK FOR MATT TELL MIKE MIRELES SENT U .BECAUSE LAFONTAIN IS A SCAM ANDREW THE RING LEADER AND H DO NOT TAKE YOUR CAR THERE TAKE IT TO NORTHSIDE TOWING ASK FOR MATT TELL MIKE MIRELES SENT U .BECAUSE LAFONTAIN IS A SCAM ANDREW THE RING LEADER AND HIS BALD BOSS .IS A RAT .THEY RIP ME MY WUFE KIDS OFF.TOOK OUR MY WIFES HARD WORKING MONEY SHE WORK FOR STATE. ANDREW SOLD US PARTS WE DID NOT NEED RIG OUR AC TO COLD AND NEVER FIX IT CHARGE US OVER $1000 HE SOLD STOLED GOD SEE WHAT HE HIDE GOD SEE WHAT ANDREW DID TO US .NEVER TAKE CAR THERE .I COULDNT BELEAVE HOW MUCH LIES CHEST RIP OFFS CRIMES THEY COMMIT IN THERE SHOP .PLEASE PUBLUC BE ALERT THEY CHARGE FOR WORK THEY DONT DO THEY GET JUNK PARTS . AT JUNK YARD PUT ON YOUR CAR AND CHARGE U FULL PRICE More

Great experience I recently bought a 2011 Jeep from Chad and it was a very easy/pleasant experience. No pressure and I was in and out of there with the car in roughly I recently bought a 2011 Jeep from Chad and it was a very easy/pleasant experience. No pressure and I was in and out of there with the car in roughly 2 hours. It was a fair price for a very nice used vehicle. He has checked in a few times to make sure I was enjoying the vehicle and when I had a small issue with the tire he went way out of his way to get me into the service center. More

Best customer service and friendliest atmosphere! Robert and Nate, were incredible to work with. I was running out of hope that anyone could help get me out of the awful vehicle I was in, but one stop Robert and Nate, were incredible to work with. I was running out of hope that anyone could help get me out of the awful vehicle I was in, but one stop into LaFontain, met with them and I drove off the lot with my 2010 fusion! Working in customer service myself, I have a high expectation of how people in that position should be, but Nate and Robert set the bar very high for anyone working in this industry. I had never owned a Ford before but because of them I will most definitely only buy here! Thank you so much for everything you did and I look forward to working with you both in the future! More

Please read dont let this be you. I bought a used 2005 ford F-350 from Chad Woodard at LaFontaine ford of Lansing. The day after my purchase I was getting into my truck when the runnin I bought a used 2005 ford F-350 from Chad Woodard at LaFontaine ford of Lansing. The day after my purchase I was getting into my truck when the running board drop 4 inches. I fell to the ground, I qas in shock over what just happen. I slid under the truck and seen that 3 of 4 brackets for the running board are broken and have been ghetto rig back together. I contact Chad, he told me that he can't order new brackets. That I will need to buy new running board's. After weeks of dealing with Chad. The manager calls me up and says he didn't know about any of this they will install new running boards just drop the truck off so they can order the right running board's . I drop the truck off, and I pick it up the next day. They wielded the old broken running boards to my trucks frame without permission. I have tried contacting them countless times they don't return my messages. I don't believe the truck was ever inspected. I think I bought someone's problems and all LaFontaine did was put it on their lot. The truck has a coolant leak found that out when I added coolant to the empty reservoir. A wobble when your on the highway. They say they did a full inspection so either their service department sucks or they are lieng. Either way I lose, don't let this be you stay away from LaFontaine. More