
LaFontaine Ford of Lansing
Lansing, MI
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First truck: F-150 Lafontaine was professional and courteous when my fiancé and I came to them looking for a truck. Not knowing anything about trucks or even if we reall Lafontaine was professional and courteous when my fiancé and I came to them looking for a truck. Not knowing anything about trucks or even if we really wanted one, our salesman; Sam was able to educate us and make sure all our questions were answered. Nate also made sure all the paperwork was properly filled and explained all of it thoroughly. We will definitely work with Lafontaine again and recommend it to anyone interested in leasing or purchasing a new or used vehicle. More
GREAT SERVICE Great employees from service department to sales. Jordan Wilson was super. He explained things to me and was very helpful from begining to end. Excell Great employees from service department to sales. Jordan Wilson was super. He explained things to me and was very helpful from begining to end. Excellent! More
I recived almost everthing I wanted I walk in looking for a automobile that was easier for my mother to get into, with help from Andrew I received that I also wanted something that could I walk in looking for a automobile that was easier for my mother to get into, with help from Andrew I received that I also wanted something that could hold all my grandchildren my Ford Flex lets me do that. It's loaded and I wasn't expecting that. More
Awesome Ford Hall is professional and an excellent salesperson! I had never owned a new Ford vehicle until these last two purchased from Mr. Hall. Thank you Ford Hall is professional and an excellent salesperson! I had never owned a new Ford vehicle until these last two purchased from Mr. Hall. Thank you for a great experience on both vehicles! More
Wonderful! Robert was beyond helpful! The dealership in general was full of sharp, friendly individuals. Our consultant specifically, Robert Andrus, has a lot of integrity and is a great s The dealership in general was full of sharp, friendly individuals. Our consultant specifically, Robert Andrus, has a lot of integrity and is a great salesman. Very respectful of what we wanted and at the same time great at making sure he left no stone unturned. Don was also very helpful and leaves a great impression. Nate in the finance department was very personable and helpful. More
Jordan Wilson Rocks!! I called about a truck that was listed online and spoke to Jordan Wilson. The truck was used and wasn't even at the dealership yet. Jordan was on to I called about a truck that was listed online and spoke to Jordan Wilson. The truck was used and wasn't even at the dealership yet. Jordan was on top of it from my first phone call to him. We wanted the truck as long as it checked out once it arrived. It arrived late in the day so that would have meant 2 trips to Lansing from Grass Lake. Jordan offered to have the truck delivered to me after it passed inspection and was sent to be detailed. I was shocked a dealership would do this since we lived a hour away! Nate was also very quick and helpful getting us in and out of the dealership for our paperwork. My truck was delivered as promised and I couldn't be happier. Every question, call, text, or email I had for Jordan was answered within minutes! I like how this guy works. This is the best experience we have ever had by far purchasing a vehicle. Thank you Jordan, YOU ROCK!! More
Awesome Dealership! Superb Customer Service Cari & Ron. :) I received a Notice in the mail and called to make a app't with Cari and she was the best sales lady i have ever had in all my years of buying cars & I received a Notice in the mail and called to make a app't with Cari and she was the best sales lady i have ever had in all my years of buying cars & trucks at other dealerships. Cari really went all out to get me a great deal and if i could give her a 10 star rating i would do just that she is GREAT!! Cari and Ron Wagner got me in a 2016 Ford Excape SUV that i just love. You will never regret visiting or purchasing a vehicle from these guys.. Thank you Lafontaine Ford. More
Superb Experience Worked with Robert Andrus, Nate and Don. This is my third vehicle on nine years from these his and I always have the same feeling... EXCELLENT. No reg Worked with Robert Andrus, Nate and Don. This is my third vehicle on nine years from these his and I always have the same feeling... EXCELLENT. No regrets, no worries and peace. I really could not ask for more. More
Monkeys have more professionalism My son has had his car (Ford Contour) regularly serviced at this dealership. They supposedly fixed his leaking oil problem last year. When the en My son has had his car (Ford Contour) regularly serviced at this dealership. They supposedly fixed his leaking oil problem last year. When the engine died after a horrible noise, he had it towed to their service department. They thought is was the battery (batteries don't make a horrible noise) and mentioned his ball joints needed replacing. They replaced the battery and ball joints and took it for a test drive, but the engine shut down again. They then determined he needed a new engine because it had been running without oil. Later it was discovered that none of the indicator lights came on to alert anyone to the problem. Originally I was upset with them for what I felt was a drastic error on their part. However, they are trying very hard to correct the situation. They located another engine and are in the process of installing it with the promise to check the working condition of the indicators to assure this doesn't happen again. I must say that they are turning this previously disappointed customer to a satisfied one. More
Excellent buying experience with Robert Andrus We shopped around for a bit in search of the perfect new vehicle for our family. Lafontaine Ford of Lansing was quick to respond to our online quote We shopped around for a bit in search of the perfect new vehicle for our family. Lafontaine Ford of Lansing was quick to respond to our online quote inquiry. Robert Andrus made sure we had the most info on our choices for a new Explorer and made every effort to make sure we got the best deal. The finalization process Nate Harutunion was painless and we never felt "pressured" into buying anything we didn't want. I would definitely recommend this dealership to all my friends and family for their car buying needs. More