LaFontaine Ford of Lansing

We are very pleased with our salesman ( Robert Andrus) and the other dealership personnel. The process the day we picked up the vehicle was very efficient and professional. We have had the Escape for 11 d and the other dealership personnel. The process the day we picked up the vehicle was very efficient and professional. We have had the Escape for 11 days and we are pleased with it performance. However, one thing concerns us. We have yet to get our registration and our new license plate. Gives us an unsecured feeling when we our on the road. Thank you for a job real done. Sincerely Charles Cooper More

Great job and great experience! No wait and got right in! We at Cata really appreciate the workmanship and timely service! No wait and got right in! We at Cata really appreciate the workmanship and timely service! More

had a recall on my 2014 Ford F150, I took it to Lafontaine Ford to have it reprogrammed in the transmission as that was the recall notice was for. After I receive my truck back, it was messing up, Lafontaine Ford to have it reprogrammed in the transmission as that was the recall notice was for. After I receive my truck back, it was messing up, shifting up and down and would not go up the hill with how missing. My truck was fine before I took it in for the recall! I took it back to Ford and told them that the program that they installed did not work or it was faulty, they again kept my truck for two hours and looked at it and said they're the program is just fine that the (lead frame, ) new part that l've never heard of, it sits in the middle of the transmission Needed to be replaced. So I spent the $1300 to get the lead frame replaced, and it's doing the exact same thing that it was doing right after I had it programmed. Again, I took it to the Macanic, now my transmission is totally junk. Talking to la Fontaine, and it is all my responsibility. They will charge me $120 to figure out what is wrong with my truck. I called Ford motor company headquarters and they told me that it was my problem, and that I could have them fix it, if I wanted to use their dealership, otherwise you're on your own Somehow, this does not seem right to me. What do you think More

Sierra helped us and she was wonderful! !! It was the most seamless experience we’ve ever had buying a vehicle. Thank you so much. !! It was the most seamless experience we’ve ever had buying a vehicle. Thank you so much. More

Excellent service! ! Adam P put me at ease and was so helpful with EVERYTHING. Thank you so much Alexia was great too!. ! Adam P put me at ease and was so helpful with EVERYTHING. Thank you so much Alexia was great too!. More

Appreciate that the dealership delivered my 2024 f150 I was not real happy that it had 320 miles on the odometer. was not real happy that it had 320 miles on the odometer. More

Bought a 2017 F150 with the coyote engine in it. I love smoking Porsches on the interstate and all the goofs with v6 mustangs in town. Did a trade in, super easy. Everyone was a pleasure I love smoking Porsches on the interstate and all the goofs with v6 mustangs in town. Did a trade in, super easy. Everyone was a pleasure More

the worst experience buying a car i have ever had. they only care to make a sale the customer does not matter,the so called multi point inspection missed so many problems {like they didnt care} the sa they only care to make a sale the customer does not matter,the so called multi point inspection missed so many problems {like they didnt care} the sale people lie to your face. beware of the financing there rates are horrible and if you choose to look elsewhere for your finance they will not hold the car 24hrs.IT IS ALL ABOUT THE SALE!!!!!! More

was looking for a car for my daughter was recomended by a friend our salesman was great friend our salesman was great More

Very courteous staff with a great facility. I would have gave 5 stars except they took the extra money from paying my trade in off and put it towards the down payment without saying a word to I would have gave 5 stars except they took the extra money from paying my trade in off and put it towards the down payment without saying a word to me. This was after finding out that there actually IS a fee for not purchasing the car after lease is over after being told there was NOT a fee. More