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LaFontaine Ford of Grand Rapids
Grand Rapids, MI
191 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 191 reviews
September 12, 2023
This dealer went above and beyond to make sure that I received the new car that I ordered from them. That meant paying off the lease of the first car that turned out to be a lemon and getting me into a n received the new car that I ordered from them. That meant paying off the lease of the first car that turned out to be a lemon and getting me into a new car that wasn't. More
by D59
Employees Worked With
Jerry Kragt, Jeremy Trent, Kylee in service
September 12, 2023
I have three cars, and always get great service at LaFontaine Ford of Grand Rapids. I recently had a blinker replaced on my Mustang, I waited only a short time, and I was all set to leave with my blin LaFontaine Ford of Grand Rapids. I recently had a blinker replaced on my Mustang, I waited only a short time, and I was all set to leave with my blinker repaired. Great service also from Drew at the service desk! More
by timnowak
Employees Worked With
Drew, Hubert
August 28, 2023
I have been a customer for several years. I do not like the change for getting my oil changed. I like staying in my car while it's being serviced. I do not like the change for getting my oil changed. I like staying in my car while it's being serviced. More
by 1939jud
Employees Worked With
I have no idea, I waited in the customer area.
August 24, 2023
Team got me right in and fixed my truck so I wasn't stranded over the weekend. I really appreciated the manager and the tech's jumping right in. stranded over the weekend. I really appreciated the manager and the tech's jumping right in. More
by mbosset
Employees Worked With
Service Manager
August 09, 2023
They didn’t detail my vehicle like they said they would before giving it to me. They did fix what they said they would. Warranty does not cover much. before giving it to me. They did fix what they said they would. Warranty does not cover much. More
by Viewer 1101
Employees Worked With
Pat Kelly
August 07, 2023
My first visit to LaFontaine, I purchased my Lightning at Keller new n 1999,t has always Ben serviced at this location. LaFontaine has a great staff and and service.I will be back. Keller new n 1999,t has always Ben serviced at this location. LaFontaine has a great staff and and service.I will be back. More
by bud
Employees Worked With
Did not get any names
July 27, 2023
My service rep Rick was very informative about what was done to my car. I've always had good service with Ford and there prices are pretty fair. I also like the fact they offer a ride home and back so done to my car. I've always had good service with Ford and there prices are pretty fair. I also like the fact they offer a ride home and back so I can get my car which is really convenient . More
by medler98
Employees Worked With
Rick , Kyli
July 25, 2023
Since new ownership I have gone twice for service and wasn’t satisfied either time. Once to buy touch up paint and the other when getting oil changed and I had a tire in need of plugging and they only of wasn’t satisfied either time. Once to buy touch up paint and the other when getting oil changed and I had a tire in need of plugging and they only offered to sell me a new tire. More
by Alparent51
Employees Worked With
Unknown
