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LaFontaine Ford of Grand Rapids

Grand Rapids, MI

Overview
Reviews
Vehicles
4.4
194 Reviews
Call Dealership (616) 784-6600
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3385 Alpine Ave NW

Grand Rapids, MI

49544

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Showing 194 reviews

April 04, 2024

Great communication and no surprises. My Bronco was prepped available for me to drive home the very same day it arrived on transport. More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry, Trent
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March 28, 2024

LaFontaine Ford is by far The Best Dealership I have Ever Been to ! I Highly Recommend It ! More

by witchwanda53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Glover
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March 12, 2024

Don't let sales pressure talk you into the extended warranty from easy care. Never again will I do business with either. Very unhappy with the vehicle's failure in the 7 months and the warranty doesn't More

by sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
that's cheap question
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Mar 14, 2024 -

LaFontaine Ford of Grand Rapids responded

Sandy, we regret to hear that you are displeased with your recent experience with us. Please reach out to our General Manager, Jeremy Trent at jtrent@lafontaine.com, so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.

February 20, 2024

I went three times in one week to uy a new car after a few meetings with josh we decided to buy the 2024 ford edge.everything seems good I had to go back and have them finish cleaning up the car. And they More

by rpiersma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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February 19, 2024

Care about the customer & helpful salesman Justin. Quick to respond & getting answers to my questions. Made it easy doing the paperwork-emailed me everything I needed to complete the transaction. Del More

by Mel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Chupp
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February 15, 2024

Little pushy and we don’t got the paperwork on the truck and they little pushy More

by Geaslerg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Vanhorn
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February 10, 2024

Mitch and Robert are respectful, helpful, and professional. 5 stars for both maintenance and sales. More

by Tom.drake08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch, Robert
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January 28, 2024

Everyone we dealt with was courteous and very professional. They made you feel very comfortable and didn’t pressure you in anyway. More

by Hschrock
Recommend Dealer
Yes
Employees Worked With
Kurt Chapelle
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January 25, 2024

Great sales and service team! Bought my last 2 cats here and have been using the service department for over 6 years, always a good experience. More

by sharongrace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry,Jordan, Mitch
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January 24, 2024

They truly care about the customer. They went above and beyond to make our buying experience a joy. More

by jncl32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert VanHorn
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