LaFontaine Ford of Grand Rapids

Great Service! I have my F-150 serviced here. I use it off road and drive from Muskegon to my job in downtown Grand Rapids, so it takes a beating. Phill B. is my se I have my F-150 serviced here. I use it off road and drive from Muskegon to my job in downtown Grand Rapids, so it takes a beating. Phill B. is my service advisor there, and he does a great job getting me cost effective solutions to my old truck's issues. I recently had a catastrophic failure, and they got me back on the road quickly, with reasonably priced genuine Ford/Motorcraft parts in stock. He will pull from stock dealer only parts for me with just a phone call and have them ready for me to pick up and pay at the counter. More

Absolutely amazing experience; Jesse was wonderful! I don't think I could have found a better place to purchase a car from. Jesse immediately met us when we stepped into the lot and asked how he could h I don't think I could have found a better place to purchase a car from. Jesse immediately met us when we stepped into the lot and asked how he could help. Both my significant other and I are new to the leasing process, and Jesse was very patient and helpful with us and incredibly honest. He matched prices from other competitors without issue and went above and beyond what we expected from a car salesman. Not only did he find a car that met our needs perfectly (and my preference of color!), he made sure we knew our options and walked us through every step. Even when some minor obstacles arose (troubles with the car insurance company, out-of-state license not retrieving driving records), he still remained extremely patient and kept in contact with us throughout the entire process. Jesse is an incredible salesman with incredible customer service, and we're very grateful we went to Keller Ford. The folks from the other dealerships we visited weren't nearly as friendly or as accommodating. We'll definitely be coming back! More

Jesse was fantastic to work with! My husband and I worked with Jesse in the Fall, he made the entire experience wonderful. He was very kind and had such patience! We had been to seve My husband and I worked with Jesse in the Fall, he made the entire experience wonderful. He was very kind and had such patience! We had been to several dealerships prior and some of the sellers barely came out to help. Jesse walked around the lot, explained each car we were interested in great detail. It felt like we were in the right place! I would definitely buy another car from him. It is rare to fine someone who encompasses that level of customer service! More

Great service Great customer service! We are happy that we found a friendly sales associate in Jesse that was very helpful throught the whole process of finding a c Great customer service! We are happy that we found a friendly sales associate in Jesse that was very helpful throught the whole process of finding a car and buying one. More

Great experience Very friendly and goes beyond the sale with follow up to make sure you are happy with what you have bought Spent some time on line finding what we wan Very friendly and goes beyond the sale with follow up to make sure you are happy with what you have bought Spent some time on line finding what we wanted.. Jesse is great sales associate More

Great service! My husband and I were in search of a car after mine was totaled in an accident. We went to several different dealers and the interactions were always My husband and I were in search of a car after mine was totaled in an accident. We went to several different dealers and the interactions were always the same; my husband was treated respectfully and I like a silly girl, only interested in car color and room for my makeup. Thankfully, we found Jesse! He treated both my husband and I with respect. He answered all our questions and he asked thoughtful ones of his own. He was great to work with! More

Customer service experts! I bought my first car from Keller Ford Kia. Jesse offered me excellent customer service! I was able to compare vehicles, and test drive until I found I bought my first car from Keller Ford Kia. Jesse offered me excellent customer service! I was able to compare vehicles, and test drive until I found one that I was very comfortable in. The car has been great! He was not pushing for e to buy a car, he just wanted to make sure that I felt comfortable in whatever vehicle I did select. I a so happy that I went through Jesse and Keller to select my car! I would recommend him and this lot to anyone looking for a reliable, honest, down to earth experience! He has continued to follow up with me since I bought the vehicle to make sure that I am still 100% satisfied! I know that Keller will be my place to go for future vehicle purchases. More

Very patient and knowledgable I was very undecided on what type of vehicle would be right for my needs, Jesse was very patient as I looked through and drove several vehicles (some I was very undecided on what type of vehicle would be right for my needs, Jesse was very patient as I looked through and drove several vehicles (some several times). He was very knowledgable on the difference and detail of the vehicles so I felt confident I was making the right choice. Upon vehicle pick up, he went through the entire car with me so I knew where everything was and how it all worked - even progammed my phone with the car's bluetooth device! We will definitly be returning to Keller and asking for Jesse for future vehicles! More

Best dealership I've ever dealt with! I have brought my vehicle in to Keller Ford for service, and I have been highly impressed by the excellent level of attention provided by Dustin Wiege I have brought my vehicle in to Keller Ford for service, and I have been highly impressed by the excellent level of attention provided by Dustin Wiegerink, the Master Certified Service Manager. Plus, the new customer service waiting area is another example of how Keller Ford is focused on customer service, professionalism, and quality. More

Excellent Customer Care I was ready to upgrade my Ford Fusion and visited Pat Kelly at Keller Ford to find the right deal for my situation. Pat introduced me to the AWD For I was ready to upgrade my Ford Fusion and visited Pat Kelly at Keller Ford to find the right deal for my situation. Pat introduced me to the AWD Ford Edge. Loved the vehicle from the beginning! Pat reviewed new, used and leasing options with me and was very helpful vs. other dealerships who are can be pushy. Ultimately, I ended up in a new Edge and couldn't be more satisfied. This is my third purchase from Keller Ford and my second from Pat Kelly. HIghly recommended!! Love that new car smell!! Thanks Pat! More