LaFontaine Ford of Grand Rapids

Excellent Customer Service I was in the market for a new F150, so I came to Keller Ford and met Jesse. He let me test drive the truck and was very knowledgeable about the option I was in the market for a new F150, so I came to Keller Ford and met Jesse. He let me test drive the truck and was very knowledgeable about the options it included. He was also very helpful and told me I could contact him with any questions about the vehicle in the future. More

good experience Recently my wife and I wanted to purchase a used vehicle. After checking out the Website of several dealerships we stopped at Jack Keller Ford where w Recently my wife and I wanted to purchase a used vehicle. After checking out the Website of several dealerships we stopped at Jack Keller Ford where we were introduced to Matt Sunderlin. Matt showed us the vehicles we wanted to see plus on recently received on the lot. Subsequently that was the vehicle we purchased ( 2014 Ford Explorer XLT ) . Extremely impressed with the no pressure to buy and the helpful service of Matt. Great experience. P. S. Jack Keller Ford had the vehicles listed on the Web site in their lot. 4 other dealerships visited was a waste of precious time. More

Great customer service I recently purchased a vehicle at Keller Ford with assistance from Pat Kelly. Pat was great to work with. He made everything hassle free. The process I recently purchased a vehicle at Keller Ford with assistance from Pat Kelly. Pat was great to work with. He made everything hassle free. The process couldn't have gone any easier than it did. More

"Outstanding cumstomer service" We recently purchased a used vehicle with the assistance of Pat Kelly at Keller Ford. Pat provided outstanding customer service! After visiting We recently purchased a used vehicle with the assistance of Pat Kelly at Keller Ford. Pat provided outstanding customer service! After visiting other dealerships in the Grand Rapids area, without success, we went to Keller Ford. Pat was very responsive, finding a vehicle that met our requirements. He was a pleasure to work with. We wouldn't hesitate to take our business back to Keller Ford in the future. More

Could not have been easier Ellynn was great and I love my new 2015 Ford Focus! She really helped me out in getting a great deal. Could not have been easier. Highly recommend Ellynn was great and I love my new 2015 Ford Focus! She really helped me out in getting a great deal. Could not have been easier. Highly recommend Dealer and specifically Ellynn!!! More

"In the nick of time" On a beautiful sunny Saturday Jessie and Tom went above and beyond to ensure we left with the car my wife wanted which meant staying way past there qu On a beautiful sunny Saturday Jessie and Tom went above and beyond to ensure we left with the car my wife wanted which meant staying way past there quitting time. The friendly atmosphere of everyone we dealt with was second to none! Jessie you did everything right including making sure the car was cleaned and ready to go yourself because everyone else had left. Tom cant say enough on how comfortable you made us, absolutely will be back for our next vehicle!!!!!!!! More

Body shop I recently had work done at the body shop and when i received my car back, the job was half done and i had interior damage that was not there when i b I recently had work done at the body shop and when i received my car back, the job was half done and i had interior damage that was not there when i brought my car in, I use to be happy with Ford and I brought my car to them thinking it would be in good hands, yet I was wrong. Very unsatisfied and an unhappy customer. More

WONDERFUL EXPERIENCE! This is the first Ford we have ever owned and I have to say that we will definitely be back again! Jessie Espinoza was outstanding in his salesmanshi This is the first Ford we have ever owned and I have to say that we will definitely be back again! Jessie Espinoza was outstanding in his salesmanship and knowledge. All the team worked together at making our sale come together. We say "Thank you to all of them"! We love our Ford Focus Hatchback. More

No Hassle Car Buying If car buying was always this easy, I'd buy more cars! I worked with Jesse, and he did a great job. He listened to what I was looking for in a car a If car buying was always this easy, I'd buy more cars! I worked with Jesse, and he did a great job. He listened to what I was looking for in a car and showed me one that I fell in love with right away. It was priced in my budget and with my trade in, was a really good value. Tom made the paperwork an enjoyable time, and he was thorough with his explanations and patient with my questions. We have bought our cars and had them serviced here for a very long time--and everyone is exceptionally nice. Dustin, Drew and Tracey are trustworthy and knowledgeable in the Service Dept., and I know they will take good care of my new car. More

Professional We don’t like shopping for cars but that changed for us at Keller. Jesse Espinoza did a fantastic job showing (not selling) us the car we were consid We don’t like shopping for cars but that changed for us at Keller. Jesse Espinoza did a fantastic job showing (not selling) us the car we were considering. His professionalism in answering our questions and friendly nature really helped. We will be calling Jesse in a few months as we already know we will be replacing one of our current cars. John & Lisa More