LaFontaine Ford of Grand Rapids

If you want EXCELLENT SERVICE CALL JESSIE! I was looking for a car and happened to call the dealership and Jessie answered the phone. It was closing time and he stayed and answered the questio I was looking for a car and happened to call the dealership and Jessie answered the phone. It was closing time and he stayed and answered the questions that I had and set up time to speak with me the following day in person. He was great to work with and did not try to sel me something out of my range and push me into another car. I would recommend him to anyone that was looking for a new or used automobile! Tom also did a great job in regards to assisting me with the financing and was avialble to answer any questions I had. More

Ask for Jesse! My Husband and I were in the Market to trade-in our KIA Sorrento for a new KIA. Upon my Husband's arrival he was greeted by Jesse Espinoza. Jesse wa My Husband and I were in the Market to trade-in our KIA Sorrento for a new KIA. Upon my Husband's arrival he was greeted by Jesse Espinoza. Jesse was fantastic to work with. We first went to another Dealer in town and held off purchasing there until seeing what Keller Ford had. So glad we did. Jesse worked hard to get us a great deal without the high pressure. He was very patient with us and we felt comfortable working with him right off the bat. (More so then a the first Dealership we went to!) Long story short, we drove away with a gorgeous cherry red Sportage. I LOVE IT! When looking for another Vehicle, we will certainly look Jesse up! We also have to give a shout out to rest of the Sales Staff, Finance Mgr and Service Dept personnel we met. Everyone was extremely friendly and more than willing to make sure we were happy with our purchase! More

My "Ruby Red" Rio Jesse met me and my son as soon as we arrived at the dealership and from that moment was very helpful and approachable. He was very patient while I tr Jesse met me and my son as soon as we arrived at the dealership and from that moment was very helpful and approachable. He was very patient while I tried several times to contact someone who was helping me in the buying process. When it was time to come in and buy my 2014 "Ruby Red" Rio, Jesse came to my home and picked me up! I am glad I met Jesse and would recommend him to anyone looking for friendly, considerate service! More

new kia optima 2015 I researched my vehicle online to see what I wanted. I did a online chat and was referred to Jesse Espinzoa. I emailed Jesse several and set up an app I researched my vehicle online to see what I wanted. I did a online chat and was referred to Jesse Espinzoa. I emailed Jesse several and set up an appointment to meet on Friday August 29th. Jesse greeted me on arrival and had the car I was looking at online already for me to test drive. Everyone at the dealer was very friendly. I could not believe how easy it was to drive away with my new car in just a few short hours. They had my car all licenced and registered in just a few hours. I did not need to do anything. I am very happy with my new car. I would recommend shopping online for the vehicle you want it was so easy. More

Very willing to help meet my needs for a vehicle. I was greeted by Jesse right away when looking for a used car. He tried hard to sell me that but also saw that I was stressed about getting it and com I was greeted by Jesse right away when looking for a used car. He tried hard to sell me that but also saw that I was stressed about getting it and comforted me to take my time. When I approached getting something else he was quick to show me the vehicle I purchased and work out pricing to fit our families needs. Love my Kia Sorrento! More

GREAT car buying experience This is an easy review to leave. I purchased a car yesterday at Keller Kia and have to say what a wonderful salesman Jesse was. The opposite of what This is an easy review to leave. I purchased a car yesterday at Keller Kia and have to say what a wonderful salesman Jesse was. The opposite of what one might expect---patient, kind and informative. I was never rushed during my sale and there was zero pressure. I told him if I owned a business I would try hard to steal him from Kia (and I was serious !). Look….not all dealerships are created equal ! I encountered some big duds in my search where I was ignored on lots, etc----or had to go asking for help. Three different people there stopped to ask me if I was all set or needed anything. Plus the lifetime warrant Keller Kia offers on all their vehicles is a wonderful surprise. Kia warranties are already the best in the business….that's just icing on the cake. Thanks guys ! More

Great car with Great staff Keller Ford was a very good experience for me. Not always easy for a woman to buy a car. The staff was friendly and patient with me. I had heard go Keller Ford was a very good experience for me. Not always easy for a woman to buy a car. The staff was friendly and patient with me. I had heard good reviews from others about the staff and the service and they lived up to them! Matt Sunderlin went out of his way to make my experience an easy one. I'm thrilled with my Kia Soul and with Keller Ford! More

Purchase of Pre Owned Car (Love the Ford Fusion) Very good experience we will be back again for our next car Staff was very helpful and Jesse our salesman was very nice to work with. Very good experience we will be back again for our next car Staff was very helpful and Jesse our salesman was very nice to work with. More

Really Great Experience I contacted Keller Ford Kia in order to compare the Kia Rio to the Ford Fiesta 5-door models. Pat Kelly took my call and was extremely helpful, from I contacted Keller Ford Kia in order to compare the Kia Rio to the Ford Fiesta 5-door models. Pat Kelly took my call and was extremely helpful, from the first contact throughout the process of locating the car of my choice and purchase. No pressure, prompt and friendly assistance, knowledgable, and fun to work with. I recommend Pat and Keller Ford Kia to anyone looking for a great purchasing experience and a great car (I ended up purchasing the Fiesta - love it!) Should also note that I'd had my previous car - a Kia - in the Service department for warranty work and that was another factor in contacting Keller as the experience with them was really positive. More

Quality Cars and Excellent Service! After months of searching websites and dealership lots for the right used car, I finally found the car for me at Keller Ford and Kia with the help of After months of searching websites and dealership lots for the right used car, I finally found the car for me at Keller Ford and Kia with the help of the patient, courteous, and knowledgeable salesman, Matt Sunderlin. The reason I say that Mr. Sunderlin is patient is because I visited Keller Ford and Kia three times and every time Mr. Sunderlin was in no way pushy or quick to pass me off to the next salesperson. I actually felt like a guest in someone's home rather than just another customer. Matt took the time to discuss with me and my mother the fine points of both the Ford Escape and the Ford Fusion, the two vehicles I was interested in, each and every time we visited. I was very impressed with the quality of the vehicles he showed us and how the dealership actually took the time to make their vehicles presentable. The other dealerships we visited simply washed their used vehicles before slapping them on the lot, so that when a customer would test drive one they would instantly be appalled by the various odors and stains that had not been dealt with within the interior. However, this was not the case at Keller Ford and Kia. Every one of the used vehicles I test drove was as clean as a new vehicle and it was clear that Matt Sunderlin was very proud of that fact. On my third visit, I fell in love with a 2012 Ford Fusion and even though it was clear that I was very interested Matt Sunderlin did not push me into a deal. Instead, he made sure that was the vehicle I wanted before we proceeded. I had a fantastic experience at Keller Ford and Kia thanks to Matt Sunderlin and all their kind and excellent staff. Oh, and Matt, thanks for the extra floor mats and your great service! Keep on collecting those thank you cards, you deserve them! More