LaFontaine Ford of Grand Rapids

"Outstanding cumstomer service" We recently purchased a used vehicle with the assistance of Pat Kelly at Keller Ford. Pat provided outstanding customer service! After visiting We recently purchased a used vehicle with the assistance of Pat Kelly at Keller Ford. Pat provided outstanding customer service! After visiting other dealerships in the Grand Rapids area, without success, we went to Keller Ford. Pat was very responsive, finding a vehicle that met our requirements. He was a pleasure to work with. We wouldn't hesitate to take our business back to Keller Ford in the future. More

Could not have been easier Ellynn was great and I love my new 2015 Ford Focus! She really helped me out in getting a great deal. Could not have been easier. Highly recommend Ellynn was great and I love my new 2015 Ford Focus! She really helped me out in getting a great deal. Could not have been easier. Highly recommend Dealer and specifically Ellynn!!! More

"In the nick of time" On a beautiful sunny Saturday Jessie and Tom went above and beyond to ensure we left with the car my wife wanted which meant staying way past there qu On a beautiful sunny Saturday Jessie and Tom went above and beyond to ensure we left with the car my wife wanted which meant staying way past there quitting time. The friendly atmosphere of everyone we dealt with was second to none! Jessie you did everything right including making sure the car was cleaned and ready to go yourself because everyone else had left. Tom cant say enough on how comfortable you made us, absolutely will be back for our next vehicle!!!!!!!! More

Body shop I recently had work done at the body shop and when i received my car back, the job was half done and i had interior damage that was not there when i b I recently had work done at the body shop and when i received my car back, the job was half done and i had interior damage that was not there when i brought my car in, I use to be happy with Ford and I brought my car to them thinking it would be in good hands, yet I was wrong. Very unsatisfied and an unhappy customer. More

WONDERFUL EXPERIENCE! This is the first Ford we have ever owned and I have to say that we will definitely be back again! Jessie Espinoza was outstanding in his salesmanshi This is the first Ford we have ever owned and I have to say that we will definitely be back again! Jessie Espinoza was outstanding in his salesmanship and knowledge. All the team worked together at making our sale come together. We say "Thank you to all of them"! We love our Ford Focus Hatchback. More

No Hassle Car Buying If car buying was always this easy, I'd buy more cars! I worked with Jesse, and he did a great job. He listened to what I was looking for in a car a If car buying was always this easy, I'd buy more cars! I worked with Jesse, and he did a great job. He listened to what I was looking for in a car and showed me one that I fell in love with right away. It was priced in my budget and with my trade in, was a really good value. Tom made the paperwork an enjoyable time, and he was thorough with his explanations and patient with my questions. We have bought our cars and had them serviced here for a very long time--and everyone is exceptionally nice. Dustin, Drew and Tracey are trustworthy and knowledgeable in the Service Dept., and I know they will take good care of my new car. More

Professional We don’t like shopping for cars but that changed for us at Keller. Jesse Espinoza did a fantastic job showing (not selling) us the car we were consid We don’t like shopping for cars but that changed for us at Keller. Jesse Espinoza did a fantastic job showing (not selling) us the car we were considering. His professionalism in answering our questions and friendly nature really helped. We will be calling Jesse in a few months as we already know we will be replacing one of our current cars. John & Lisa More

Jesse Espinoza ROCKS! I would like to say that this was the easiest car dealership ive ever had to deal with. Jesse was our sales person and let me tell you he did AWESOME! I would like to say that this was the easiest car dealership ive ever had to deal with. Jesse was our sales person and let me tell you he did AWESOME! He is really down to earth and has a great personality. He will go above and beyond to get you what you need and get it done right. I am so glad that we ended up stopping at Keller Ford the day we did. He is for sure the best car salesman ive ever had to talk to. I would for sure recommend him to anyone who is looking for a new vehicle. Along with all the great warranties! Jesse even came and picked up my vehicle on two seperate occasions to get the rust proofing completed on my vehicle. Let me tell you, you wont want to go ANYWHERE ELSE. Thanks again Jesse! :) -Samantha Iacovoni More

21 years and 8 cars and still happy The service department can't be beaten. I trust Dustin the Service Manager. He is training the service righters in his customer friendly attitude. He The service department can't be beaten. I trust Dustin the Service Manager. He is training the service righters in his customer friendly attitude. He has never over run the estimate without him calling and giving me the supporting data and why. The Sales team is good and will do their best to give you what you want, but Service is King. Without great service the sales is a low margin deal. Rob Keller knows how to pick staff that makes this dealership the Best in Greater Grand Rapids in a 50 mile area! More

Best dealership experience! Keller Ford is one of the best dealerships I've worked with by far. They are very friendly and they try to help you as much as they can. I definitely Keller Ford is one of the best dealerships I've worked with by far. They are very friendly and they try to help you as much as they can. I definitely would recommend anyone to go here. More