LaFontaine Ford of Grand Rapids

Great customer service. They are upfront about everything and have what’s called an i packer that gives you all the info about the vehicle you’re looking at. I was sold on t They are upfront about everything and have what’s called an i packer that gives you all the info about the vehicle you’re looking at. I was sold on the Acadia I purchased just by seeing all the info they provided me with More

This is my first visit to LaFontaine and I was extremely happy with the service and the cost. happy with the service and the cost. More

Jeremy Trent is the most God awful person who would try and sell me and my family a 2021 ford explorer with a bad transmission knowing full well that we were on our way to Chicago, I have two kids under 10 and sell me and my family a 2021 ford explorer with a bad transmission knowing full well that we were on our way to Chicago, I have two kids under 10...also threatened me in front of his co workers to lay hands on me and throw me out because I wanted my title back on the 2019 duramax high country I was foolish enough to trade in for junk....took the ford from the dealership, the tank had 11 miles to empty, I put $68 in fuel, got on the highway, car warmed up and transmission was gone, I want my $68 for fuel back .....DON'T BUY ANYTHING USED FROM THIS DEALERSHIP More

Horrifying experience! Went in to trade a vehicle for a FORD EXPLORER WITH 34,000 MILES. GARRETT BEAUDRY SAID IT CAME FROM A GREAT FAMILY AND WAS A LEASED VEHICLE. AFTER Went in to trade a vehicle for a FORD EXPLORER WITH 34,000 MILES. GARRETT BEAUDRY SAID IT CAME FROM A GREAT FAMILY AND WAS A LEASED VEHICLE. AFTER SIGNING PAPERWORK THEY TOLD US WE COULD NOT TAKE THE VEHICLE HOME. HE SAID IT WAS THE LaFontaine WAY TO HAVE THE OIL CHANGED AND SERVICED. xxxxxxxx!! WE GAVE THEM A WEEK. WENT TO PICK UP THE VEHICLE. THE CAR WASN'T READY. GARRETT LIED SAID IT WAS BEING SERVICED SINCE THEY OPENED AND THE MECHANIC IS ALINING THE TIRES! FINALLY GOT THR CAR DROVE IT 5 MINUTES AND THE TRANSMISSION WAS SLIPPING. DROVE IT BACK TO THE DEALERSHIP WHERE JEREMY TRENT REFUSED TO GIVE US OUR TITLE BACK FROM OUR TRADE. HE WAS BEING VERY THREATENING AND UNPROFESSIONAL. THEY SOLD US AN UNSAFE VEHICLE KNOWING WE WERE TRAVELING OUT IF STATE WITH 2 YOUNG CHILDREN! THEY PUT OUR FAMILY IN DANGER! ALONG WITH A WEEK FULL OF GRIEF AND LIES. THIS PLACE IS A DUMP!!! QUANTIY DOESN'T EQUAL QUALITY. THEY'RE xxxxxxxx!!!! More

I can’t say enough good things about Kylie. Her customer service is outstanding! She went above and beyond to help me through as very frustrating and seemingly never ending car issue. You bette Her customer service is outstanding! She went above and beyond to help me through as very frustrating and seemingly never ending car issue. You better hang on to this one, she’s fantastic at what she does! Thank you again Kylie!! More

Work done properly and quickly, employees very courteous and willing to do anything to make me happy and asked if there was anything else they could do for me! 5 stars and willing to do anything to make me happy and asked if there was anything else they could do for me! 5 stars More

I went in for an estimate to fix my ford. They charged me $135 to look at it and it didn't take 15 minutes. They quoted me $1000 to fix the problem , but would not guarantee that it would wor They charged me $135 to look at it and it didn't take 15 minutes. They quoted me $1000 to fix the problem , but would not guarantee that it would work correctly. Or, I could pay $2500 for a part that would fix the problem but they could NOT get the part. On top of that , they charged me a shop fee of $15 and they did noting to fix the car. DO NOT go here unless you want to just give them your money for nothing. More

Quality professional staff to work on your vehicle. Quick service times. Great dealership, can't go wrong here, you'll be treated with respect, and your vehicle is in good hands. Quick service times. Great dealership, can't go wrong here, you'll be treated with respect, and your vehicle is in good hands. More

I ordered a vehicle with the agreement that the dealership would hold it until 2/1/23 - as this date corresponded to a work bonus. Shortly after the car arrived, the dealer breached our contract & dealership would hold it until 2/1/23 - as this date corresponded to a work bonus. Shortly after the car arrived, the dealer breached our contract & returned my deposit. On 1/18, dealer contacted me and offered to sell the car to me for same price. I am still in the market, but the unprofessional way in which the dealer treated me and threw away my original agreement is unacceptable. I would prefer to walk from Grand Rapids to Detroit and buy a car from another dealer who treats me with dignity and respect, than buy from Lafontaine. More

Hey wanna work with a team that’s great on the sales floor and absolutely the worst f&i? This is your store. Salesman Aaron was fantastic to work with you can really tell he cares about his customers. floor and absolutely the worst f&i? This is your store. Salesman Aaron was fantastic to work with you can really tell he cares about his customers. I submitted a credit app and with ten minutes the finance guy shotgunned it to every bank and our credit was run 15 times lowering our scores in the process on a car that was too old to qualify. Again great salesman awful f&i More