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LaFontaine Ford of Grand Rapids

Grand Rapids, MI

4.4
187 Reviews

3385 Alpine Ave NW

Grand Rapids, MI

49544

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Showing 187 reviews

December 31, 2024

We appreciated doing all the paperwork on the phone and having the truck delivered to us by Austin. More

by Burwell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
December 19, 2024

Very nice and helpful. Just need to listen when a customer has so much to put down More

by Rlabelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark cole
December 11, 2024

Kyli was awesome! ! The level of service was great. Wonderful experience!! Very positive even though More

by Ed Gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyli
December 05, 2024

First time I had been there and they got me right in and at a reasonable price also More

by Krazy681Krazy681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All I talked to
December 05, 2024

Very good service everyone was nice and polite and efficient. Much more attentive than any other dealership I’ve worked with. More

by ralopez45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah, CJ and Logan. They were excellent
December 02, 2024

I had my 2017 Explorer in for a replacement water pump. I have 193,000 miles on the vehicle and it is in very good shape. First repair I have had. Drew took great care of me and my Explorer. More

by smbass54
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hubert
November 26, 2024

I am very pleased with the work I had done on my truck . LaFontaine Ford offers a great deal on a new set of tires . It’s buy 3 and get 4 for the same price. Bryce in parts got me the best tire price in the More

by carguy_49451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce in parts , Todd in service
November 25, 2024

Excellent customer service . Service Tech Charles did an awesome job along with the other guys!!!! More

by ltrman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
November 25, 2024

I have never had a follow up after an oil change. They are on it!! Professional service👍 More

by Fbeckett52 @
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy who was very professional with the follow up call I think was Jeremy? Lube rack was Paul Householder, very professional both of them
November 18, 2024

LaFontaine Ford employees were very helpful and knowledgeable during my last visit. I had my F150 serviced there qnd always will. More

by donna_carrothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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