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LaFontaine Ford of Grand Rapids
Grand Rapids, MI
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 196 reviews
March 22, 2025
Although I like the car I purchased from here, the selling process was irritating. The attempted upselling was both borderline predatory coupled with harassment. I almost walked out of that place seve selling process was irritating. The attempted upselling was both borderline predatory coupled with harassment. I almost walked out of that place several times due to these facts. If you are there long enough you will hear the people on the phone, give the exact same speech which really took away the "we care/family feeling" rather than just a read script. The final straw for me leaving a below average rating is that this is the very first car that I have purchased that came with less than a quarter tank of gas. All in all, these are simple, cheap and doable things that would have made me think that they take pride in selling cars. Lastly, I would recommend less hassle from their salesmen and more education in the vehicles they are selling. More
by Lucas
Employees Worked With
Robert Vanhorn
March 16, 2025
This dealership doesn’t care about their clients, they are only interested in money! The car I bought from them is already giving me issues and it’s been 2 weeks since I’ve bought it. Josh Glover talked m are only interested in money! The car I bought from them is already giving me issues and it’s been 2 weeks since I’ve bought it. Josh Glover talked me into buying a car with many issues. When I addressed the check engine light as I was test driving it he downplayed the issue and told me they were going to fix it. When I got the car 3 days later the issue was still there. At this time I already put my deposit down and it was too late. I got sucked into buying a car that I now have to figure out a way to pay for. Please spare your money and don’t go here! More
by elleru94
Employees Worked With
Josh Glover
February 12, 2025
Austin was my Salesperson; he was SUPER! He was kind, patient and answered all of my questions, or found the answers. Garrett was great, too! He worked hard to get a deal I could manage. Emi He was kind, patient and answered all of my questions, or found the answers. Garrett was great, too! He worked hard to get a deal I could manage. Emily made the financial end of everything go smoothly; she is a sweetie! More
by sewfinedesigner
Employees Worked With
Austin, Garrett, Emily
January 30, 2025
Outstanding service department! Polite, respectful, professional and knowledgable. Could not ask for more. The works package was completed quickle and completely. Thank you! Polite, respectful, professional and knowledgable. Could not ask for more. The works package was completed quickle and completely. Thank you! More
by Ber2024
Employees Worked With
Oil techs were great
January 25, 2025
The financial person was very pleasant with communications and was great with follow-up sending documents to overnight with a out of state purchase of 2023 Ford F-250. The truck was delivered w communications and was great with follow-up sending documents to overnight with a out of state purchase of 2023 Ford F-250. The truck was delivered without any issues. I am pleased with the truck. Being a out of state sale, my only complaint is with my sale resentative. The truck was shipped without owner manuals. I specifically asked the sales person to ensure manuals were shipped with the truck. This was $66,500 truck purchase. As soon as the sale was completed, I never heard back from sales. It has made it very difficult for me to to understand Sync 4 system and understand software. More
by Andre
Employees Worked With
Josh and Corey
January 17, 2025
Excellent customer service, communication and servicing of my car. Have always been pleased with the Service Department staff and the Oil and Lube Department staff. of my car. Have always been pleased with the Service Department staff and the Oil and Lube Department staff. More
by Customer 01.15.25
Employees Worked With
Todd DeGarmo, Advisor and Paul Householder
January 13, 2025
We have purchased our Ford Escape from LaFontaine Ford of Grand Rapids. I also get my Ford Mustang serviced at the same location. Great service. Grand Rapids. I also get my Ford Mustang serviced at the same location. Great service. More
by Bee
Employees Worked With
Several employees in the oil change department
January 07, 2025
Courteous, friendly, helpful, thoughtful! ! Went the extra mile to help us find the perfect vehicle for us!...had it delivered from east side of the state! ! Went the extra mile to help us find the perfect vehicle for us!...had it delivered from east side of the state! More
by Jd
Employees Worked With
Pat Kelly
