LaFontaine Ford of Birch Run

Stay away I have had nothing but trouble with this dealership! I bought a truck from them in April after chasing it from lot to lot because they said it was sol I have had nothing but trouble with this dealership! I bought a truck from them in April after chasing it from lot to lot because they said it was sold. It wasn’t and it’s said I did a better job tracking it down! November I contacted the Lansing dealership to purchase a truck I wanted. Everything was done but signatures. I had put insurance on it and it was suppose to be delivered. I got a text that said truck was sold to someone else. They sold it after I had already told them I was buying it and had everything arranged. Reason was someone drove into the lot and wanted it. I live 4 hours away but I’m sure glad I didn’t drive down to pick up my truck because it wouldn’t have been there. This morning I found a truck at the birch run dealership I wanted. Hesitant I called and spoke to a sales person. I explained my last experienced and asked him to make sure it’s not sold and still there. He checked and told me it was still on the lot and no it wasn’t sold. I contacted my bank and got everything set. Sales person was emailing me paperwork and they were looking for a driver for delivery. Again I made my intentions clear. The truck was mine. Simple right? Well I got a phone call and he was actually laughing. Said the truck had been sold that morning. Well my first phone call to tell him I wanted the truck was 15 minutes after they opened and he assured me then it wasn’t sold!!!!!!! I will NEVER do business with that dealership again! They are super shady people and their customer service is horrible! I am so disgusted with this dealership!!!! Don’t buy anything from this dealership because it’s not yours until it’s parked in front of your house and even then I would be worried! More

Poor follow through. I purchased a Ford Escape used for my Daughter in June of this year. I purchased the vehicle with the understanding that a area missing paint on the d I purchased a Ford Escape used for my Daughter in June of this year. I purchased the vehicle with the understanding that a area missing paint on the driver's side rear wheel wheel would be painted. I also pointed out rust bubbles on the passengers side rear wheel well. I would purchase this vehicle if both were repaired. The dealer wrote up a we owe sheet in the contract. Here it is late October and the vehicle was never repaired properly. I myself and my daughter made numerous phone calls and asked when we did talk to a live person for a callback and or text. Of the at least 20 calls may e more was only replied once. I did talk to the general manager name of Josh. He himself promised follow through and it never happened. They did ouck up the vehicle and had it for nearly 3 weeks. They did supply a rental car, but when they delivered the escape back they didn't leave the vehicles keys. My daughter had to call them and they drove back with the keys. The drivers side rear well was repaired properly but the passengers side hadn't been touched. In my 62 years I have never given a bad review but Wow this dealer deserves it. I feel this segment should be used in a training seminar on how. not to treat a customer. Sincerely Gerard Batrow More

Satisfied Customer My salesman was Carlos Quintanilla II. He was very personable and helpful. I found the employees at this dealership to be friendly and helpful. Carlo My salesman was Carlos Quintanilla II. He was very personable and helpful. I found the employees at this dealership to be friendly and helpful. Carlos was professional, yet had a trusting character. I felt I was in good hands and I was assured by conduct that I was being treated fairly. I would recommend this dealership, (Carlos) to anyone needing assistance with car purchase. I look forward to doing business with Carlos again. More