LaFontaine Ford of Birch Run

Courteous, fair pricing, and quick turnaround. Service write up person went through everything described everything that was going to happen and answered any questions Service write up person went through everything described everything that was going to happen and answered any questions More

Huge THANK YOU to Donald Morris for his patience in making sure correct service was to be done. Thank you to Chris for doing the work and providing the video. Thank you to John for scheduling our and d making sure correct service was to be done. Thank you to Chris for doing the work and providing the video. Thank you to John for scheduling our and daughter's cars on the same day/close in time and pretty quick appointment. Appreciate Cameron for providing transportation for my daughter and I to have lunch while they worked on our cars. As well as Donald again for picking us up when our cars were ready, Service was quick, friendly, prompt communication/video-such great service overall and in this day and age, GREATLY APPRECIATED!!! Thank you from AZ family, More

They are great and easy to work with. I will come back again for my next purchase. I will come back again for my next purchase. More

I really enjoyed working with Willie and his team and they really got me into the car i wanted!!! Big thanks to them!!! they really got me into the car i wanted!!! Big thanks to them!!! More

Bought a car and there was some front end concerns. I was reassured it's fine, but upon delivery, it wasn't. Now I have to pay put of pocket for repair, before my 1st car payment. When I told the Sales I was reassured it's fine, but upon delivery, it wasn't. Now I have to pay put of pocket for repair, before my 1st car payment. When I told the Saleswoman her response was "oh, I thought it drove good." More

They have the best employees in the service department . Very friendly and willing to help you Very friendly and willing to help you More

Excellent customer service! I felt welcomed from my initial inquiry, up until finalizing the deal. Extended thanks to Steve Goff, and Shawn Kiley for their patience and efforts I felt welcomed from my initial inquiry, up until finalizing the deal. Extended thanks to Steve Goff, and Shawn Kiley for their patience and efforts in ensuring I felt comfortable with my purchase. Would definitely recommend and do business here again! More

I found a truck online that I wanted at LaFontaine Ford in Birch Run. I emailed to see if it was available because I live an hour and a half away. A representative from the dealership called me to set up a in Birch Run. I emailed to see if it was available because I live an hour and a half away. A representative from the dealership called me to set up an appointment. They confirmed that the truck was there and available and set my appointment for 4:30p.m.. I then received a text confirming my appointment and they gave me an address and the name of a salesperson that would have the truck waiting for me. I left work three hours early unpaid and drove 1.5 hours and arrived at 4:25p.m. only to find out that not only was the salesperson I was instructed to ask for not there but the truck was not there either. The truck was supposedly at another dealership, LaFontaine Dodge Jeep Chrysler in Fenton which was another 35 minutes South. I was livid and walked out. I decided to go the extra 35 minutes to see the truck only to be disappointed yet again. It had been sold and wasn't on the lot. What a massive waste of my time and money. Very unorganized and unprofessional. It must be nice to not do your job and still get a paycheck. Pathetic excuse for a business. More

Daniel Cheney was the best of the best, he helped me every step of the way, and being I live in Farmington Hills Mi. I did my shopping over the phone and on his company's website, let's just say there a every step of the way, and being I live in Farmington Hills Mi. I did my shopping over the phone and on his company's website, let's just say there are a lot of dealer's ships along the way, being I live 1hour and 19 minutes from this location but Dan gave me the experience on the phone that made me want to do my business at his location, he made it personal and custom to fit my needs, he got me the payment of range I wanted, no money down and gave me a very fair price for my trade in. he even had my new used vehicle delivered right to my door of my apartment, then drove my trade in back to his business, even the driver Dave was very friendly and courteous when he arrived, Dave even asked if I wanted him to remove his shoes when he came in my apartment due to the snow outside, no I told him no need, that was very nice to ask me, what a great team here. 2015 GMC TRERIAN SLE-2 for a used vehicle and not being able to drive it or look at it in person, Dan made sure it fit my level of comfort, the vehicle was clean, and everyone gave me the respect of a true kindness. thank you, Dan, Shawn, and Dave. More