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LaFontaine Ford of Birch Run
Birch Run, MI
66 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 66 reviews
August 31, 2023
Mr. Eddie, Will and Laura was great!!!! Thank you again for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of b for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of better self. Your team worked for days to get me the best deal you could and it was greatly appreciated. A lot of things was hard to hear but thank you for the transparency and positive influence. Miss Laura was amazing! That lady is the goat and She showed up 4th quarter ready! Lol Her welcoming spirit and ability to assist is a office bonus. I will be following the steps told to me and look forward to working with your team again. Thank you!! More
by weston_candace
Employees Worked With
Eddie, Will and Laura
August 22, 2023
Fantastic service experience from start to finish. Jessica was a great service advisor. Chris and Ernie handled parts very well. Will be bringing all of my vehicles here from now on. Jessica was a great service advisor. Chris and Ernie handled parts very well. Will be bringing all of my vehicles here from now on. More
by zzednik30
Employees Worked With
Jessica, Chris, Ernie
July 28, 2023
Did a great job with recall work and when the inspect the truck they found a leak in the front seal and replaced it right there instead of having us bring it back. truck they found a leak in the front seal and replaced it right there instead of having us bring it back. More
by spoiled248
Employees Worked With
Donald service writer
July 26, 2023
No response from the dealer when asked for their best price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model) that was above the MSRP for a new 2023 vehicle. So frustrating... too many games. More
by ohiostatebob
Employees Worked With
Online contact only
July 04, 2023
I would not take my vehicle anywhere else! I purchased my vehicle from LaFontaine of Birch Run and have all of my maintenance done here as well. Very professional, friendly staff and I trust I purchased my vehicle from LaFontaine of Birch Run and have all of my maintenance done here as well. Very professional, friendly staff and I trust the service I am getting. More
by JamieP
Employees Worked With
Angela, Tyler
June 26, 2023
Courteous, fair pricing, and quick turnaround. Service write up person went through everything described everything that was going to happen and answered any questions Service write up person went through everything described everything that was going to happen and answered any questions More
by Darrellheck
Employees Worked With
Don’t remember
June 15, 2023
Huge THANK YOU to Donald Morris for his patience in making sure correct service was to be done. Thank you to Chris for doing the work and providing the video. Thank you to John for scheduling our and d making sure correct service was to be done. Thank you to Chris for doing the work and providing the video. Thank you to John for scheduling our and daughter's cars on the same day/close in time and pretty quick appointment. Appreciate Cameron for providing transportation for my daughter and I to have lunch while they worked on our cars. As well as Donald again for picking us up when our cars were ready, Service was quick, friendly, prompt communication/video-such great service overall and in this day and age, GREATLY APPRECIATED!!! Thank you from AZ family, More
by maria-gietl
Employees Worked With
Donald Morris/Chris/John/Cameron
