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LaFontaine Ford of Birch Run

Birch Run, MI

Overview
Reviews
Vehicles
4.2
59 Reviews
Call Dealership (989) 652-6157

11661 North Beyer Rd.

Birch Run, MI

48415

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Showing 59 reviews

October 26, 2024

We purchased a new Ford Bronco from Maddie Olds at LaFontaine of Birch Run. She was great to work with - spent lots of time and effort making sure we got exactly what we were looking for. I highly re More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maddie Olds
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October 06, 2024

Buying experience was easy and Jacob Kinne was easy to work with. Thank you for the great service Jake! More

by ceo1168
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Kinne
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July 17, 2024

Awesome dealership, from the boss to the porters! If I could give 10 stars I would! Thank you Joshua for being so professional, thoughtful and accommodating! More

by Nancy
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joshua
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July 05, 2024

This dealership made the purchase of my new vehicle very easy and quite enjoyable to work with. Madelyn Olds was a very helpful sales person. 5 thumbs up. More

by Gemello
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madelyn Olds
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June 17, 2024

John and the service team are very rude. They made it very difficult for me to have my battery replaced even though it is under warranty. I do not recommend this dealership for service. More

by rosehayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John - Service Manager
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Jun 17, 2024 -

rosehayes responded

Very rude service department. I will never return or purchase a car from La Fontaine Ford.

Jun 18, 2024 -

LaFontaine Ford of Birch Run responded

Mrs. Hayes, this is Nate Householder, I am the GM at LaFontaine Ford of Birch Run. I am not seeing in recent service visits in our system for you. You came in for a battery concern in February of 2023, in which the battery was replaced under warranty.

Jun 18, 2024 -

rosehayes responded

I contacted your service department about 2 months ago again concerning my battery and was treated terribly. You can discuss my conversations with your parts manager and Donald, your service staff member, and John the service manager. They did everything in their power not to assist me with my battery warranty. Your parts manager hung up the phone on me. I was told Justin was going to call me after speaking with one of your car sales men. Justin never called me. I have also filed a complaint with Ford Motor Company in Dearborn, MI.

May 31, 2024

Everyone was FANTASTIC to work with. Very kind, helpful and attentive. I appreciated working with LaFontaine and will be back to purchase future vehicles from them. More

by Bethann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate, Katelyn, Stephan
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May 21, 2024

Great Customer Service - No nonsense, no hassle. Very customer oriented. They even assisted me with becoming a Ford Fleet Customer. More

by Pontiac Ceiling & Partition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Kinne
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May 12, 2024

Fantastic service. Fantastic experience. Josh made it so easy. It was incredible. I appreciate the entire team. More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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May 02, 2024

Love Love Love this dealership nobody works harder to please there customers than them. I would recommend Laura and her better half best team on earth More

by leitch72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike leitch
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May 04, 2024 -

LaFontaine Ford of Birch Run responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2024

Bought a F-series truck and had a great experience, wonderful place to buy a car or truck. More

by jvandenbrink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett and Martin
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