LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Took Pacifica in for 100k mile service. Was able to easily make an appointment. Ryan in the service dept was extremely helpful at providing guidance on what maintenance needed to be perform Was able to easily make an appointment. Ryan in the service dept was extremely helpful at providing guidance on what maintenance needed to be performed. Facility is friendly and clean! More

Liam was great! He went above and beyond to find the truck that my husband wanted. 5 stars all the way. We would give 10 stars if we could. He went above and beyond to find the truck that my husband wanted. 5 stars all the way. We would give 10 stars if we could. More

Service requested was for an oil change and tire rotation. The work performed was completed in less time than quoted. All contact with staff was very cordial, pleasant and informative. GREAT JOB rotation. The work performed was completed in less time than quoted. All contact with staff was very cordial, pleasant and informative. GREAT JOB TEAM! More

Quinn and Clyde do what they say - very good customer service . I can trust my wife is taken care of with service of our vehicle with these two . service . I can trust my wife is taken care of with service of our vehicle with these two . More

Maybe it was just the service advisor that I was connected to but communication was not his strong suit. I can now only hope the repair was better than his communication. Won’t be going back to La connected to but communication was not his strong suit. I can now only hope the repair was better than his communication. Won’t be going back to Lafontaine. More

My truck was supposed to be a certified truck all checked over needed driver side wiper blade. Washer fluid was empty fuel tank was empty. Tires bad took it to Goodyear tire had to have front end , alignment over needed driver side wiper blade. Washer fluid was empty fuel tank was empty. Tires bad took it to Goodyear tire had to have front end , alignment and new tires. Not impressed with my first experience with dealership. More

Everyone at the dealership was very friendly and helpful. I would recommend this dealership to my friends. helpful. I would recommend this dealership to my friends. More

After my third trip in to get an exhaust manifold fixed, less than 300 miles later I found myself in the middle of the road with my Jeep on fire. They diagnosed my transmission as needing replacement with a less than 300 miles later I found myself in the middle of the road with my Jeep on fire. They diagnosed my transmission as needing replacement with a quote of over $11,000. They canceled my warranty without telling me. The repair at a reputable shop ended up costing $380. I found them to be both incompetent and dishonest. More

Justin was absolutely amazing, was patient, informative, and very knowledgeable. He went above and beyond for me and my family. Will buy here again! and very knowledgeable. He went above and beyond for me and my family. Will buy here again! More

I bought a used 2023 Grand Cherokee. They said they did over 100 checks but there were many issues, FOB key was not cut, one tire was set at 46 PSI, correct PSI is 36 PSI. I have asked They said they did over 100 checks but there were many issues, FOB key was not cut, one tire was set at 46 PSI, correct PSI is 36 PSI. I have asked them several times for a list of checks they did and they have ignored this request. More