LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Above and beyond is always the way I feel when I leave here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way! More

Service mechanics lie about your vehicle. Customers BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 dollars, took to trusted source, pads at well over 50% life left. DO NOT TRUST THEM. More

Mediocracy is the new standard of excellence. Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business un Dropped my Jeep off for service on Wednesday. It's Friday and I have not heard anything from the dealership. This was a decent place to do business until Lafontaine purchased it. It seems as if the entire service industry could care less about the customer. Even with this bad experience I would rather do business with LaFontaine than Champion. And the waiting continues... More

Nikki Wilson is an outstanding service advisor a total pro. Went over and above to take care of me. She’s Awesome and the best. pro. Went over and above to take care of me. She’s Awesome and the best. More

Worst car buying experience I've ever had, I will never bring them my business, waited 3 days to be told I was denied! James Miller was my "salesperson" and I I use that term loosely they lied through thei bring them my business, waited 3 days to be told I was denied! James Miller was my "salesperson" and I I use that term loosely they lied through their teeth! They will never get my business in the future, thanks for nothing Lafontaine, and James Miller!🤬 More

Horrible place to do business! Car business is based on loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! loyal repeat customers. This dealership doesn’t understand that. I’ll spend my money elsewhere and suggest you should too! More

Awful service Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to d Nothing positive I can really say other than the vehicle was eventually fixed. It took 6 weeks from drop off to pick up. Took almost 3 weeks just to diagnose my vehicle. I asked multiple times for them to let me know when a rental opened up and I never heard from them. To top it off when I finally went to pick up my vehicle it took an hour and a half for them to pull it around to the front for me. I will never get my vehicle fixed here again and likely avoid all LaFontaine locations. More

Watch out for auction cars While this should be a top-notch dealership, they do sell trade-ins that are scheduled for the auction, if no sucker buys them. When they wouldn't hol While this should be a top-notch dealership, they do sell trade-ins that are scheduled for the auction, if no sucker buys them. When they wouldn't hold a car for 1-2 days so I could have a mechanic look at it, I purchased it anyway, thinking it needed a bit of front end work, that I hoped to do a bit each year on this low-use second car. Turned out to need over $4,000 in suspension work and it was all interrelated ... needed tires, but if suspension not fixed it would destroy tires, etc. They refused to buy it back from me, even at considerably less than I paid. More

Very poor customer service. Sales people don't tell the tru I worked with Dorian Gordon. Started out very nice. Couldn't do enough for me. Then I said I wanted to look at other vehicles instead of the piece I worked with Dorian Gordon. Started out very nice. Couldn't do enough for me. Then I said I wanted to look at other vehicles instead of the piece of crap they were trying to sell me. He became rude, and not nice. Then they said they would have vehicles for me to test drive this morning. THEY HAD NOTHING! Total waste of my time. I have found this to be true of both Lafontaine dealerships in the Lansing area. Don't trust them and will never buy from them. More

Bad xxx service My car was in a small accident about two weeks ago and i took my car to Lafontaine because that is where I purchased the vehicle. Both of my headligh My car was in a small accident about two weeks ago and i took my car to Lafontaine because that is where I purchased the vehicle. Both of my headlights where working when i dropped my car off fro them to fix it. Once I picked my car up I didn't notice until the next night that neither of my headlights work. So I wrote them and email and said I will bring it back in that Monday. Long story short they tried to tell me that both my headlights blew out when I had just purchased one new headlight about a month prior my car getting side swiped. They just didn't want to fix it because they know they did something to blow my headlight out. Its very rare that both your headlight blow out at the same time. So from here on out I WILL NEVER TAKE MY CAR TO LAFONTAINE on Pennsylvania. More