Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing
Lansing, MI
33 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 33 reviews
November 29, 2024
Fraud! False advertisement! No empathy! They finesse you, co-hoarse you into an agreement and when something goes wrong they will not help you. With documen False advertisement! No empathy! They finesse you, co-hoarse you into an agreement and when something goes wrong they will not help you. With documentations and pictures and evidence calls and text messages. My vehicle a 2024 Jeep broke down 3 days after leaving the lot Jose Galo said it was looked at by professionals and I shouldn’t have a problem. I was without a vehicle for a week. I contacted Lafontaine multiple times asking to speak with a manager, the manager blew me off until I told them I was contacted lawyers, he then finally helped me and gave me a rental for use until my vehicle was done in the shop. I left a review And was contacted multiple times after to “delete my review because my problem was solved” I would love to tell my story is anyone need more information! More
by Kenishia Williams
Employees Worked With
Jose Galo, Liam, And the supervisor that helped me sign my agreement name starting with a B.
June 26, 2024
Insufficient communication on time for Grand Cherokee (cams and lifters took 7 days) repair and then recommended replacement of a radiator with pricing for parts exceeding the type required and cost for (cams and lifters took 7 days) repair and then recommended replacement of a radiator with pricing for parts exceeding the type required and cost for V8 model vs V6. Worst part was I refused replacement of radiator and 4000 miles later absolutely no issue at all. Also filled back tires with 72lbs of pressure for some reason… Would never recommend going to this unprofessional operator. More
by Okemosman
Employees Worked With
Several
May 13, 2023
I found a 2012 Camaro convertible on their website and after speaking with a salesperson made a call to my credit union. My credit union found the car on their website, there was a safety inspection poste after speaking with a salesperson made a call to my credit union. My credit union found the car on their website, there was a safety inspection posted that showed the car was unsafe to drive. The salesperson knew nothing about this so I called the service manager who was going to look into it and call me back but never did. I then sent an email to the general manager of the dealership but he has not responded either except to lower the price $200 online. They know the car is unsafe but are still trying to sell it as is. More
by kd88976
Employees Worked With
Moustapha Lo
April 20, 2023
I want to thank Zane Bonwell and the service people for excellent service at Lafontain Chrysler in Lansing. My engine light was on, I took my Ram to Capital Chrysler on the west side of Lansing and was ch excellent service at Lafontain Chrysler in Lansing. My engine light was on, I took my Ram to Capital Chrysler on the west side of Lansing and was charged $150 bucks to check it on their machine. They told me my Active shutter system shorted out and they could fix it for around $1100.00. Later I took it too Lafontain for an oil change, I told the Service manager Zane Bonwell about it and he had me leave the truck there. $100.00 dollars later and they fixed the wire at the wire harness, nothing wrong with the shutter system. Thank you Lafontaine for having my back. More
by rbrandsen
Employees Worked With
Zane Bodwell
August 17, 2022
Horrible place. Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes runnin Ordered wrong parts, took an additional couple months and they broke the tailgate to my truck. Now having to get a quote for that. Place makes running your own business a lot tougher. I will never go there again. More
by Truck
Employees Worked With
Body shop
June 01, 2022
Stay Away - Warning. Horrible Experience. I had to turn around in the parking lot 3 times and take my Jeep back for service that was incomplete. I had more service lig Horrible Experience. I had to turn around in the parking lot 3 times and take my Jeep back for service that was incomplete. I had more service lights appear after my initial service than when I brought the vehicle in for service work. I believe they manufactured work to be done on the vehicle. I do not trust them and will recommend to everyone I know to stay away from this dealership. More
by Steve
Employees Worked With
Matt, Zane, Mitchell, Cory, Entire Service Dept.
April 20, 2022
Over the last several months of working with Lafontaine Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bai Service there has been a drastic decline in service, and a huge increase in pricing. Read the reviews, it seems other consumers are experiencing bait and switch issues. More
by Concerned
Employees Worked With
Mark
March 31, 2022
Larry, Andrew, & their team were absolutely phenomenal. From start to finish, they were patient, knowledgeable, helpful, & efficient. I have never enjoyed purchasing a vehicle until working with these guys From start to finish, they were patient, knowledgeable, helpful, & efficient. I have never enjoyed purchasing a vehicle until working with these guys. I will definitely be looking to them for future purchases. Look no further, these are your guys. -Mike Stone More
by Barsouth92
Employees Worked With
Larry, Andrew, dalton, Matt
