LaFayette Ford & LaFayette Lincoln

Joe was great in communicating with me and keeping updated on my vehicles status. Great work updated on my vehicles status. Great work More

Love that they have everything I need in one location Always friendly and communication is good Only fault is they didn’t treat me right on the 2015 fusion brake light recall Always friendly and communication is good Only fault is they didn’t treat me right on the 2015 fusion brake light recall More

Lafayette Ford is an excellent dealership. It is clean, well staffed and the staff is very courteous and accommodating. It is clean, well staffed and the staff is very courteous and accommodating. More

Friendly and proficient service. They made sure my car was serviced in a timely manner and that all of my concerns were addressed. They made sure my car was serviced in a timely manner and that all of my concerns were addressed. More

No pressure sales team. Listened to my requests and did not try to add additional items to the deal. Up front with costs without the back and forth. Listened to my requests and did not try to add additional items to the deal. Up front with costs without the back and forth. More

Great dealership with both great sales personnel as well as credit managers. All your questions and concerns are addressed to your satisfaction. as credit managers. All your questions and concerns are addressed to your satisfaction. More

This is one of the best experiences of buying a new car that I’ve ever had! Thank you that I’ve ever had! Thank you More

Relationships are important, even when they're between a dealership and a customer. The issue I have with service, anywhere, every time, is communication. For example, part of the service that was performed dealership and a customer. The issue I have with service, anywhere, every time, is communication. For example, part of the service that was performed on my car was simple, yet my car was held hostage for over half a day for it. Let me explain. The technical part was done asap. When I agreed to have a battery replaced, I should have been told it would be a lengthy wait before that service would be completed. I did not find that out for several hours, when I called to see what was taking so long. At that time, I was told the service tech was working on other vehicles, and mine was in a holding status. In my opinion, dealerships will be more productive if they treat customers like family members they want to help, rather than as people they want to profit from. As a consumer, we are aware that service and required parts are not free. However, certain simple things I can fix myself. There was no need to hold my vehicle as long as you did to install a battery. I could have purchased the battery and installed it myself. Forgive me, but I am deeply unhappy with how this service ended. Please, tell me the truth up front and let me make the decision. Don't decide for me, then make excuses, and never tell a customer after you have informed them you will get their vehicle taken care of, that the service tech had other vehicles to service before he could get back to yours. I understand customer service is unique to each person, but at the bottom line, as a customer, even if we feel the cost was overboard, I will treat the service tech and personnel there with respect, and I want the same in return. That all comes from being honest. Forgive me —this visit hurt my feelings. I've been coming since 2014. More

Terrific Service Very courteous & professional Joe was a terrific help and explained everything K T a terrific help and explained everything K T More

A totally professional service department. Bruce Johnson went above to ensure I was taking care of with dealing with my extended warranty. Bruce Johnson went above to ensure I was taking care of with dealing with my extended warranty. More