Kunes Auto Group of Macomb

I went with my Son , it was horrible at best! They lied about dealer discount , they told us somebody put wrong discount on it . It was on there website on all stores . They should be in court wi They lied about dealer discount , they told us somebody put wrong discount on it . It was on there website on all stores . They should be in court with this sales tactic ? I plan on making sure we get this stopped ! I hope everyone that has this line used on them contact Jeep directly or me ? This is taught by upper management and they need to be stopped or made to leave industry. The old bait and switch , they have a lot of stories and it’s very poor ethics . I would tell everyone don’t go to any of there stores! More

Excellent service department. Erick, Ryan and Trevor go above and beyond to make sure your vehicle is fixed to your satisfaction. If any problems they get it right back in and f Erick, Ryan and Trevor go above and beyond to make sure your vehicle is fixed to your satisfaction. If any problems they get it right back in and fix it. I have used them for years and will continue to. More

DO NOT BUY A CAR FROM Kunes Auto Group of Macomb i bought a 2013 Chevy Equinox in August of 2021. a month after i bought it, it stopped starting. it was in and out of service for 9 months, the 13 mont bought a 2013 Chevy Equinox in August of 2021. a month after i bought it, it stopped starting. it was in and out of service for 9 months, the 13 months i’ve owned it. they kept giving it back to me saying that “it’s started every single day since they got it so there’s no issues,” essentially calling me crazy. i got it back in December of 2021, and it lasted me until February 13, 2022, when my boyfriend and i were trying to leave Davenport, and it would not start. luckily, a family friend mechanic was half an hour away, on his way to Chicago with his lovely wife for a Super Bowl party. he had to essentially hotwire my vehicle so i could get home. i took it back in on February 15, and i did not get it back until AUGUST. they had my vehicle for SIX CONSECUTIVE MONTHS. finally, Erick in service got it fixed for me, which is all i wanted. i have no issues with Erick, he was fantastic and did exactly what i needed him to. well, shortly after i got it back, i noticed the transmission started slipping. granted, i didn’t take it in immediately because i couldn’t afford to fix it. but, found out there was a transmission fluid leak, meaning there was ZERO transmission fluid in the vehicle. it ruined my transmission. we asked for a warranty on the vehicle when we bought it. we thought there was a warranty. xxxx, our salesman thought we had a warranty! however, upon finding out my transmission needed replaced, we also found out we were never given a warranty, so i would have to pay the entire $6000 to replace it. this is where they finally realized they xxxxed up. they told me to get with a sales person to figure out what to do, so i did. unfortunately, i still owe far too much on my vehicle to get a loan to get a new vehicle. they gave me a loaner until i could pay off enough on my car to get a loan. i went in today to figure out what was going on, because i’ve been completely out of the loop for the last two weeks. they took my loaner, because they’re selling it tomorrow! and they don’t have any other loaners on the lot or in service to give me! they really wanted me to pay $40/day for a RENTAL. for issues that aren’t my fault. so i am now without a car, with a boyfriend who also does not have a car and works a 20 minute drive away from home. my dad was going to get the car to see how bad the transmission is, but. they lost my car key. LOST. MY CAR KEY. YOURE A CAR DEALERSHIP. HOW DO YOU LOSE A CUSTOMERS CAR KEY???? More

Magan Cowart was so good to work with. Showed me something I hadn’t even considered and fell in love with it. She took time to get to know me, and what I would like. Thank you Magan! Showed me something I hadn’t even considered and fell in love with it. She took time to get to know me, and what I would like. Thank you Magan! More

Emmett busted his butt to find us the perfect vehicle and we are very pleased with our truck!!!! Thank you sooo much we love it!!!!! we are very pleased with our truck!!!! Thank you sooo much we love it!!!!! More

Unsafe car and no jack or tire change equipment! Sons car bald front tires LIED about saying they would help. Our truck no jack or tire change equipment! Sales people rude AF! Offering pizza to oth Sons car bald front tires LIED about saying they would help. Our truck no jack or tire change equipment! Sales people rude AF! Offering pizza to other customers but we got offered water or coffee! Demanded more money down 2 weeks after taking possession of our vehicle. More

Our sales person was great but they sold us a un safe car.and refuse to fix it for free because it was as is.and sold us a 3,000 dollar car for 8,000.so unless they change something or make things right car.and refuse to fix it for free because it was as is.and sold us a 3,000 dollar car for 8,000.so unless they change something or make things right I will not be going back. More

Good service, prompt service, and I didn’t wait very long. I would come back. long. I would come back. More

Unfortunately they don’t communicate with you. They don’t reply to questions and just ignore the problems. I emailed the owner, GM, sales manager and my sales person and not one of them replied. Is it that h reply to questions and just ignore the problems. I emailed the owner, GM, sales manager and my sales person and not one of them replied. Is it that hard to just communicate. I have never written a bad review before, but I feel like I was forced to based on the nonexistent customer service. I would not recommend Kunes of Macomb to anyone! Literally the worst experience I have ever had at a dealership! More

I was guaranteed they had a specific vehicle in stock that qualified for zero percent financing. So I drove an hour and a half to find out they had no idea where the vehicle was. I don't know if they ev that qualified for zero percent financing. So I drove an hour and a half to find out they had no idea where the vehicle was. I don't know if they ever had it because they acted like they had never seen it. It turned out to be in Wisconsin with a bunch of miles, probably from being swapped between dealerships. They acted as if it was normal and they could get it for me, but I'd have to buy it sight unseen. Also couldn't work with me despite the inconvenience and the extra miles, oh yeah and doesn't qualify for zero percent financing. I will never do business with Kunes Country. More