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Krenzen Auto Mall

Duluth, MN

4.8
282 Reviews

2500 Mall Drive

Duluth, MN

55811

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282 Reviews of Krenzen Auto Mall

April 01, 2025

Krenzen provides Excellent customer service. Their Service department goes above and beyond for customers! Thank you! More

by KJohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you, KJohn! We're so glad to hear that you had an excellent experience with our service department. Going above and beyond for our customers is something we strive for, and we truly appreciate your kind words. Thank you for choosing Krenzen, and we look forward to serving you again! 😊🚗✨

April 01, 2025

Always good service. Noticed an unknown issue with my vehicle when I was there and fixed it on the spot. Also fixed my recall repair work at the same time ahead of my sch More

by sandystark07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Ross and maintenance crew
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for the wonderful feedback, sandystark07! We're so glad to hear that we were able to take care of your vehicle and address those issues right away. It's great that we could also get your recall repair done ahead of schedule. We truly appreciate your trust in us and look forward to continuing to provide you with excellent service! 😊🚗🔧

March 24, 2025

Great place to buy a car. Very service orientated. Terrific sales and service folks in all areas. More

by camjayson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom and John
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for the great review, Camjayson! We're thrilled to hear that you had such a positive experience with both our sales and service teams. We pride ourselves on providing excellent service, and it's wonderful to know that it made a difference for you. We look forward to working with you again in the future! 😊🚗🌟

March 20, 2025

I'm in my 70's and have encountered many service reps over the years, some good, some deficient. Tony, in Krenzen's service department, is easily in the top five percent. He is extremely conscientious, c More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for your kind words, Dave! We're so glad to hear that Tony made such a positive impression on you. We take great pride in providing excellent service, and it’s wonderful to know that Tony's conscientious and respectful approach stood out to you. We’ll be sure to pass along your compliments to him. Thank you for your continued trust in us! 😊🚗👏

March 18, 2025

The service center and salesman were honest about my car. It helped me make a decision. More

by Lanewen46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Boese
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for your feedback! We're glad to hear that both our service center and sales team were able to provide you with honest and helpful information to assist in your decision-making. We appreciate your trust and are here to support you every step of the way! 😊🚗

March 17, 2025

They have been very pleasant and friendly in our experiences with them. Our car was in for a warranty recall repair and they notified us that our battery was 6 yrs old! We are very appreciative of t More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 18, 2025 -

Krenzen Auto Mall responded

Thank you, Brian! We're so glad to hear that you’ve had pleasant and friendly experiences with us. Keeping our customers informed about their vehicle’s condition is important to us, and we're happy we could help with the timely battery notice. We appreciate your kind words and look forward to serving you again in the future! 🚗😊

March 17, 2025

Hospitable crew, clean shop, waiting room, and restroom. Informed of timing and price for services before starting. More

by bert.thronson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Mar 18, 2025 -

Krenzen Auto Mall responded

Thank you, Bert! We appreciate your kind words about our team and facility. Providing a clean, comfortable environment and clear communication about services is important to us. We're glad you had a great experience and look forward to seeing you again! 🚗😊

March 14, 2025

I booked my appointment 3 months ago for a recall and an extra set of keys. When I booked, I specially mentioned how I only had replacement off brand keys and I was looking forward to having remote start ba More

by BlueHRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nor sure
Mar 18, 2025 -

Krenzen Auto Mall responded

We're sorry to hear about your experience and understand how frustrating this situation must have been for you. Clear communication is important, and we regret that there was confusion regarding your request for a new key with remote start. We sincerely apologize for any inconvenience this has caused and for any frustration you felt during your visit. We’d like the opportunity to make this right. Please reach out to our management team so we can better understand what happened and see if there's anything we can do to help resolve this situation. Your feedback is valuable, and we appreciate the chance to improve our service.

March 12, 2025

Excellent communication about car Came & talked with me 3 times was greeted as soon as I drove in More

by blue-gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 13, 2025 -

Krenzen Auto Mall responded

Thank you for the great review! We are happy to hear that Tony gave you such a good experience. We look forward to seeing you again!

February 21, 2025

Always friendly, timely and do what they say they will do. Snacks and drinks are provided also! More

by trendulich1950
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric R.
Mar 03, 2025 -

Krenzen Auto Mall responded

Thank you for the fantastic feedback, trendulich1950! We're delighted to hear that you consistently have a friendly and timely experience with us. We believe that a little refreshment goes a long way, too! If you ever need anything, just let us know. We look forward to seeing you again soon! 🚗😊🍪🥤

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