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Krenzen Auto Mall

Duluth, MN

4.8
273 Reviews
Call Dealership (218) 724-6632
View Awards

2500 Mall Drive

Duluth, MN

55811

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273 Reviews of Krenzen Auto Mall

January 18, 2025

The mechanics and the men checking you in are kind, professional, and efficent. I'm impressed. More

by prangelos53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know their names
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Thank you for your wonderful feedback! We’re delighted to hear that our mechanics and check-in staff made a positive impression on you with their kindness, professionalism, and efficiency. Our team works hard to provide the best service possible, and your recognition truly motivates us. If you need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!

January 17, 2025

Always a pleasant experience at Krenzen. Went in for an oil change and was in and out of there very efficiently.my questions were answered and I was on my way! More

by gmapat2059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haag
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Thank you for your kind words! We’re thrilled to hear that you had a pleasant experience during your recent visit for an oil change. Our team strives to provide efficient service while ensuring all your questions are answered, and it’s wonderful to know that we met your expectations. We appreciate your trust in us and look forward to seeing you again for your future maintenance needs!

January 13, 2025

Excellent service. My first oil change for my new car was free! Love my hybrid. More

by mjpete62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Dear mjpete62, We're thrilled to hear that you enjoyed your first oil change experience with us, and we're glad you were able to take advantage of the complimentary service! Congratulations on your new hybrid vehicle - we're sure you'll love the fuel efficiency and performance it provides. Thank you for choosing Krenzen Honda, and we look forward to helping you with all your future maintenance and service needs. If you have any questions or need assistance, don't hesitate to reach out.

January 12, 2025

Fairly and friendly treatment on multiple occasions. Helpful attitude towards the customer. Thanks Eric and Tony More

by Sammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Tony
Report | Print
Jan 20, 2025 -

Krenzen Auto Mall responded

Dear Sammy, Thank you for taking the time to share your experience with us! We're delighted to hear that you received fair and friendly treatment during your visits. Our team, especially Eric and Tony, work hard to ensure that each customer feels valued and assisted. We truly appreciate your support and look forward to serving you again in the future. If you ever have any questions or need further assistance, please don’t hesitate to reach out.

December 11, 2024

Every person encountered was friendly, polite and professional. Waiting room was clean. No problems encountered with getting a new battery, had to be ordered, and getting it installed the next day. More

by kathiwithani77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Report | Print
Dec 16, 2024 -

Krenzen Auto Mall responded

Thank you for taking the time to share your experience with us! We’re thrilled to hear that you found our team friendly, polite, and professional during your visit. Maintaining a clean and comfortable environment for our customers is important to us, and we're glad you noticed! It’s great to know that your battery order and installation went smoothly. We appreciate your trust in us, and we’re here for any future service needs you may have. Thanks again for your feedback, and we look forward to seeing you next time!

December 05, 2024

I was there for an oil change today that took 2 hours! I wasn't informed about the trip from the auto parts store to get a filter that was wrong. Plus, my coupon for the oil change was greater than the More

by mommalu65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Haag
Report | Print
Dec 16, 2024 -

Krenzen Auto Mall responded

Thank you for sharing your feedback with us, and I sincerely apologize for the experience you had during your visit. We strive to provide efficient service and clear communication, and it seems we fell short in both areas this time. It’s concerning to hear that your oil change took longer than expected, especially due to a mix-up with the filter. We should have communicated that delay to you more effectively. Additionally, I’m sorry to hear that your coupon was not applied correctly, which added to your frustration. Your feedback is invaluable as it helps us improve our services. I would appreciate the opportunity to discuss your experience further and resolve the issues you encountered. Please feel free to reach out to me directly at [Your Contact Information]. Thank you for bringing this to our attention, and I hope we can make things right.

November 28, 2024

Always get good service & friendly staff. Do a great job in a timely manner.Honest & sell the best vehicles. More

by sue196643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 02, 2024 -

Krenzen Auto Mall responded

Thank you so much for your fantastic review, Sue! We're delighted to hear that you consistently receive great service from our friendly staff. Providing timely and honest service is our top priority, and we're glad that it shows. Your kind words motivate us to keep striving for excellence. We look forward to seeing you again soon and appreciate your trust in us for your vehicle needs! 🚗✨

November 22, 2024

Krenzen Honda has been a great experience for for years. They do a great job More

by gkdonovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Report | Print
Nov 27, 2024 -

Krenzen Auto Mall responded

Thank you for the great review!

November 22, 2024

I trust the work. Reasonable prices. Great staff. I continue to have my scheduled work done there More

by tnesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Nov 27, 2024 -

Krenzen Auto Mall responded

Thank you for your feedback and loyalty! We appreciate your business and support.

November 21, 2024

The sales people were friendly, helpful and efficient. Answer all of my questions and made a good offer. More

by stevensp05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim P.
Report | Print
Nov 21, 2024 -

Krenzen Auto Mall responded

Thank you so much for your wonderful review! We're thrilled to hear that our team was friendly, helpful, and efficient in addressing all your questions. It's great to know you felt well taken care of and received a good offer. We appreciate your support and look forward to serving you again in the future!

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