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Krenzen Auto Mall

Duluth, MN

4.8
305 Reviews
Call Dealership (218) 724-6632
View Awards

2500 Mall Drive

Duluth, MN

55811

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305 Reviews of Krenzen Auto Mall

June 21, 2025

Totally unsatisfying experience, routine maintenance done, along with a recall, and problems with a tire losing pressure. The service writer first had me pay another person’s bill, when I tried to retri More

by Erick_kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
June 06, 2025

First time visit for a recall and the representative was very kind and knowledgeable. Will definitely be going there for any future car repairs. More

by Lapmn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jun 09, 2025 -

Krenzen Auto Mall responded

Thank you for the kind words! We're glad your first visit went smoothly and that our team made a great impression. We appreciate your trust and look forward to helping with any future service needs!

June 04, 2025

This was a recall on the steering wheel. It’s always very pleasant in your waiting room! More

by kjolson56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not catch his name.
Report | Print
Jun 09, 2025 -

Krenzen Auto Mall responded

Thank you for the great feedback! We're glad you had a comfortable experience while we took care of your recall. We look forward to seeing you next time!

Jun 09, 2025 -

kjolson56 responded

Everyone is genuinely very kind and thorough… Thank you for addressing this issue so promptly.

May 30, 2025

It’s always a good experience at this dealership. They have friendly employees with excellent customer service!! More

by ATF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jun 02, 2025 -

Krenzen Auto Mall responded

Thank you for taking the time to leave us a review! We appreciate your honest feedback and look forward to assisting you again in the future!

May 20, 2025

Always polite and professional. Made it a priority to get my car on their schedule. Krenzen has a comfy and spacious waiting area that is spotless with coffee and beverages read More

by tforstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
May 21, 2025 -

Krenzen Auto Mall responded

Hi tforstrom, Thank you for the kind words! We're so glad our team could get your vehicle in quickly and make your visit a comfortable one. We take pride in creating a clean, welcoming space while you wait, and we truly appreciate your trust in Krenzen. See you next time! — The Krenzen Team

May 18, 2025

From the sales process to financing, the experience was seamless. Dan in sales was fabulous to work with. I would definitely buy a car at Krenzen again. More

by Jodi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan,John
Report | Print
May 19, 2025 -

Krenzen Auto Mall responded

Thank you so much for the kind words! We’re thrilled to hear your experience was seamless from start to finish. Dan will be so happy to know he made a great impression. We truly appreciate your support and look forward to helping you again when you're ready for your next vehicle!

May 14, 2025

The service people were nice. My repair was done quickly despite busy schedule. Thank you More

by janslats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott & Tony
Report | Print
May 15, 2025 -

Krenzen Auto Mall responded

Hi Janslats, Thank you for the kind words! We're so glad to hear that our service team took great care of you and got your repair done quickly. We truly appreciate your support and look forward to helping you again in the future!

May 12, 2025

Tim was very helpful. He had to track down a specific car we wanted to test drive. John was very patient with all pf the paperwork. Have to say we have purchased quite More

by Mike & Rox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim and John
Report | Print
May 13, 2025 -

Krenzen Auto Mall responded

Thank you, Mike & Rox! We’re so glad to hear that Tim and John made your experience smooth and enjoyable — and that this was the best car-buying experience you’ve had! We truly appreciate your kind words and your trust in Krenzen. Enjoy your new Honda, and we hope to see you again down the road! 🚗👏

May 10, 2025

They have friendly folks and great service at a fair price. How do you beat that? More

by E.B.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
May 12, 2025 -

Krenzen Auto Mall responded

Thank you, E.B.! We’re so glad to hear you had a great experience with our team and that you value our service and pricing. We truly appreciate your support — it’s hard to beat customers like you! 🚗👍

May 08, 2025

Great service and always communicated what needed to be done.I never have had a problem with Krenzen service. More

by rcjwalczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
May 08, 2025 -

Krenzen Auto Mall responded

Thank you so much for your kind words! We’re thrilled to hear you’ve consistently had great experiences with our service team. We truly appreciate your trust in Krenzen and look forward to continuing to take care of your vehicle needs! 🚗😊

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