Koons Woodbridge Hyundai

Bad customer service from advisor…very rude would not let me talk and treated me like I was stupid…Robert luu was his name me talk and treated me like I was stupid…Robert luu was his name More

Only when we were leaving, did we learn that only one key was provided and it was up to us to install the front license plate. We complained, but they said that we signed off that the sale was complete and was provided and it was up to us to install the front license plate. We complained, but they said that we signed off that the sale was complete and it was not their responsibility to provide those items. The lack of those items was not provided to us beforehand and we had no knowledge that they would not be provided. the cost for those items was about $520 which we should not have had to pay for. I might further mention that the person who installed the rear license plate had no clue on how to do that. We were fortunate to make it to our house without losing the plate. Our primary agent was Nick Bericat, but another associate took over as we picked the car up on the day that Nick was not working. We have purchased cars from other dealerships in the past, and this was the worst. More

New car was sold to me with 2 open recalls that I was not informed about. I left dealership in a rain storm without tags on my car that I was told were going to be put on while my car was being prepped. informed about. I left dealership in a rain storm without tags on my car that I was told were going to be put on while my car was being prepped. More

service is fast and reliable. they had all the parts needed to complete the job. they had all the parts needed to complete the job. More

had a disappointing experience with the Koons Hyundai Woodbridge Service Center. They refused to fix what I asked for and insisted on charging me for diagnostics fee and quoted me twice as much what I wa Woodbridge Service Center. They refused to fix what I asked for and insisted on charging me for diagnostics fee and quoted me twice as much what I was previously quoted Robert Castro has no concept of customer service and the service manager Zachery Martin was worst. I left there more frustrated. More

I am writing to address a serious issue regarding my recent vehicle purchase that has not been resolved despite my attempts to reach out by phone and email. I purchased a 2026 vehicle through the Cos recent vehicle purchase that has not been resolved despite my attempts to reach out by phone and email. I purchased a 2026 vehicle through the Costco Auto Program referral, working with sales representative Yovanni. According to our sales agreement, the vehicle was sold as a new car with 10 miles on the odometer. However, I later discovered that the vehicle actually has over 3,000 miles on it. Given that I explicitly participated via the Costco program for a new vehicle, delivering a car with over 3,000 miles is a direct contradiction of our purchase agreement. Furthermore, the lack of response and communication regarding this matter has been very disappointing and unhelpful. I request an immediate response to discuss how this situation will be rectified, whether through adjusting the agreement to reflect the actual mileage and condition, providing a proper replacement, or issuing an appropriate remedy. I look forward to hearing from you promptly. More

One of the smoothest car buying experiences I’ve ever had. From test drive to final purchase, everyone was polite, professional, and answered all my questions without making me feel like they were trying had. From test drive to final purchase, everyone was polite, professional, and answered all my questions without making me feel like they were trying to upsell me. More

They do what they want to do, poor customer service , would never go back or refer anyone would never go back or refer anyone More

Una muy buena experiencia Yovanni Jimenez nos atendio muy bien y nos explico todo el proceso y la verdad junto a mi familia quedamos muy satisfechos. Tambien el financiero nos brindo uan muy buena atencion y bien y nos explico todo el proceso y la verdad junto a mi familia quedamos muy satisfechos. Tambien el financiero nos brindo uan muy buena atencion y nos explico el proceso de compra muy bien. Excelente servicio totalmete recomendados. More

Buying from Koons with TJ as my sales associate was a fantastic experience. He was very professional, low sales pressure, and actually delivered the car directly to my house (in the pouring rain, no less fantastic experience. He was very professional, low sales pressure, and actually delivered the car directly to my house (in the pouring rain, no less)! This was easily the best car buying experience I have ever had. More