Koons Woodbridge Hyundai

Great dealer for getting you in a car. But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of t But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of trying to get it repaired! 30 day warranty about to expire. Car still in the shop. Told it would be ready and it’s not. Was told it was fixed, it wasn’t. Have had to make 5 trips, 75 miles each way to this dealer. I still don’t have my car! When I ask about it I’m told they will call me when it’s ready.., that’s all. I’m not asking much, I just want the car we bought. In the condition promised. But here I sit still waiting. They do not communicate well at all. Not happy. I would not recommend this dealer! More

Okay, here's an update about Koon's Woodbridge Hyundai. I cannot begin to tell you the disappointment that I feel for this dealership. 7 months ago I took my car in there and service was great so I figured I cannot begin to tell you the disappointment that I feel for this dealership. 7 months ago I took my car in there and service was great so I figured I would bring it back. My car has been in the shop since May 24th 2020. Today is August the 20th 2023. My Bah has not been fixed. I have called I have reached out to the general manager. He has yet to respond to me. I have been talking to my service adviser, his name is Stanton, he give me every excuse in the world. At this point, this dealer has had my car almost as long as I've had. I purchased it In January I CALL GET PUT HOLD NO EVER COME BACK TO THE PHONE AT THIS PIONT I WILL BE SEEKING LEGAL ACTION I DO NOT RECOMMEND THIS DEALSHIP FOR ANYTHING More

The stuff on this dealership it’s really have that attitude nasty customer service I never see something like that. attitude nasty customer service I never see something like that. More

Will not recommend the service department for this dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost o dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost our keys, it sat there for 1 week. Don't go to Michael Clark for service advisor - not good. The day I was there was just like chaos everywhere. Lots of people complaining about the customer service people, no parts (oil, windshield wipers). Overall, don't go to this place. No rate. More

I brought my car in for a state inspection this morning, 29 July 2023, at 8:00am. I was informed that there was a recall on my vehicle and asked if I would like to take care of the recall. I agreed to get 29 July 2023, at 8:00am. I was informed that there was a recall on my vehicle and asked if I would like to take care of the recall. I agreed to get it taken care of. It was explained that it was a recall on the computer. At approximately 9:30am I was informed that the services were complete and they were sending it to be cleaned up and would be ready in 20-30 mins. I was also informed that there was a tire pressure warning that should clear up after I drove it for a few miles. I was misled. The tire pressure warning was not there when I brought the car in. Nothing I had done on the car had to do with the sensors on the vehicle. I was told to "make an appointment to bring the car back" if the warning light remained on. Of course the warning light stayed on. The most concerning thing to me is that they updated something on the computer and all of the sudden sensors are not working. How do I know that other sensors on the vehicle are not affected? I received my car close to 10:20am. By 10:45am I contacted the dealership via their online messaging system to tell them about my experience and concerns. I was told a manager would contact me shortly. It is currently 4:00pm and no one has contacted me from Koons Woodbridge Hyundai apart from an incredibly tone deaf email about why now is the best time to buy a car from Koons Woodbridge Hyundai. This is extremely frustrating and the Koons Woodbridge Hyundai's Service Department is incredibly unprofessional. I do not recommend using this service center for the most basic and simple maintenance or service issues. Also, it is incredibly unprofessional to ask customers to provide the highest rating on a survey that will be sent to them, which your service center did and has done in the past. The last time I submitted honest feedback on a survey for this location, I was called repeatedly and asked to change my rating. If you want five star ratings, provide five star service. More

I have never been to such an unprofessional dealership. To begin with my experience I dropped my car off to be diagnosed and work on and 3 days later I called to check in on it only to be told they lost my To begin with my experience I dropped my car off to be diagnosed and work on and 3 days later I called to check in on it only to be told they lost my vehicle and it was stolen. After being worked up over that incident and having to call the police they finally found the car. After 3 weeks they returned my vehicle to me in the same condition it was in when i left it with the engine light still turning on and the car shutttinf off on me. i returned the car to be fixed again and now it has been another month and I have not received any information about my car being fixed or if i can even get a rental for the inconveniences. I would not recommend this dealership to anybody. More

Pretty fast service and very professional staff. This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. Howe This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. However, parking is sparse and it's a tight maneuver to get around. I will continue to utilize this location for my service needs. More

Everything went as planned, very fast and efficient dealership! I would recommend this dealership to everyone! dealership! I would recommend this dealership to everyone! More

I take my 2013 Sonata Limited 2. 0 for service since 2015 and service as been exceptional so now I bring my Audi $Q5, Mitsubishi Eclipse, & Dodge Ram 1500 to Koon for their great ser 0 for service since 2015 and service as been exceptional so now I bring my Audi $Q5, Mitsubishi Eclipse, & Dodge Ram 1500 to Koon for their great service and Mr. Elliott -Service dept is the best hands down , always one step ahead and very Plesant. More

I got a recall notice on my car, called dealership and made an appointment. Carried the car in for recall and only told then it would be 4 hours! After 3 hours was told car was ready. But recall had not b made an appointment. Carried the car in for recall and only told then it would be 4 hours! After 3 hours was told car was ready. But recall had not been done, had to order part!! Why have someone bring thier car in for a recall and not have the part? To me it's NOT good business or service at all More