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Koons Woodbridge Hyundai
Woodbridge, VA
372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 372 reviews
October 13, 2023
Car buying experience was fine, but then we had to wait for 4 hours to take possession. At no time during the 4 hours while they were getting the car ready did they tell us an ETA. Could’ve went home, had for 4 hours to take possession. At no time during the 4 hours while they were getting the car ready did they tell us an ETA. Could’ve went home, had dinner, and then came back once it was ready. Poor communication and service department management. More
by auwebb005
Employees Worked With
Service
October 09, 2023
Some of the most discouraging customer a service and experiences I have had. Problem not resolved half xxx answers giving with no clear direction or resolution. I left feeling taken advantage of because experiences I have had. Problem not resolved half xxx answers giving with no clear direction or resolution. I left feeling taken advantage of because I am a woman More
by Andrea.C
Employees Worked With
Robert , Tina Smith, CBC ADS
September 28, 2023
Very disappointed appointment not only because the Service associate intentionally ignored to give me my discount offer after he asked me to forward the email to him and was confirmed before the serv Service associate intentionally ignored to give me my discount offer after he asked me to forward the email to him and was confirmed before the service and clearly mentioned to him after service was completed (please don't forget to take the discount offer of the total) he continued to print the paper work and asked me to signe, I kindly stated the discount was not applied,He apologized and replied he will do it next time I told him I'm not coming back then He said If you come back!!!! May be $15 discount is not a big deal or on his defense he forgot or he was too busy trying to get me to get more work done on my vehicle to boost his commission even though I mentioned to him that I don't have much time today The expected was two and half hours but it took nearly three and half hours part of it because of my paper work with my Car key were on his Desk but he was not, I received a text massage saying after leaving the Lott saying my car is ready for pickup. On the positive not I appreciate Greeting and the professionalism of the attendant who drove my vehicle to the Work area More
by Hassan Younis
Employees Worked With
Michael Klarck
September 27, 2023
Ask for JC! He is great to work with and put me in the car I wanted THE SAME DAY! He is willing to go above and beyond for his clients and he did exactly that. He is great to work with and put me in the car I wanted THE SAME DAY! He is willing to go above and beyond for his clients and he did exactly that. More
by Zach
Employees Worked With
JC
September 26, 2023
If I could give them MINUS would be my pleasure so I save other customers “recent or future customers “ from those SCAMMERS!! We bought 2017 Hyundai Elantra from them since 2020.. we had the oil change alwa other customers “recent or future customers “ from those SCAMMERS!! We bought 2017 Hyundai Elantra from them since 2020.. we had the oil change always with them.. every time either they broke the car handle or let us stay quality of time “3 hours or so even with appointment”.. today we did our huge mistake for walk in oil change.. they tried to convince my husband for extra cabin filter change $250 and husband said no thanks, only oil change! That was around 10:20 am we left our press button car ON and left! Got a call 12:49 pm from Frederick Murray that’s we need to change our battery” never had problem and was working perfectly till we dropped the car for oil change! I asked why did u check the battery? The car came for oil change service, he answered in and out while tripping that’s they do check up for the car and the technician notice the battery is 6 while it supposed to be 12.5! And after I explained I have no time today and will discuss that when I pick up the car he said will the battery CAN survive 2 or 3 days !!! While we keep waiting for a call till 5:30 we had to stop by them to see what’s going on AS IT SEEMS SOMETHING WRONG OR FISHY or THEIR plan was to ignore us and close on the car??! We found the paperwork is ready on the counter and car was ready while they didn’t call” no respect for customers time or plans or any inconvenience” they made my husband pay then surprised him OH THE CAR DOESN’T TURN ON! It’s dead ..MANAGER Stanton Colbert was rude accusing me lying about his agent call explaining and telling me we are not here to argue or he said she said!! I was not in the call to say what happen or who is right!!!!!So they sucks as a dealer, service and customer service TOO!!! They gave the car jump start.. battery totally drained and dead.. another customer asked we share the emails we took to complain as she wanna complain what they did to her and her car.. Only the lady who work for customer service manager Daizah Harrington was respectful and listens with a great customer service!she offered to share that with the GM and give me a call!! their GM Anthony Gonzalez called me to make it more worse and telling me sorry that’s u need a battery, and that’s they can’t know when the battery dies and after I asked to check the cameras as we left the car ON, he dares to tell me that after it was parked on the parking lot 12:15 and he can see it in the parking spot on his camera the valet parking couldn’t turn it on!! Who drove the car and parked it in the parking spot?He said the valet parking!! Will they DIDN’t turn off the car totally and left the press button electric on not the whole car off that’s what KILLED THE BATTERY Of course they didn’t admit they did nothing wrong starting from 6 hours oil change and lying about the battery and killing it.. then the time it was dead or contacting us to know what’s going on with our car or pick it up and let us till almost close time! I said will I need to call their owners or district he laughs and said will still o will be the one who calls you!!!!! Awful scammers and the GM HAD THE NERVE TO ASK ME IF I WANNA KNOW THE BATTERY PRICES!!as I will ever be back to them!!!! NEVER ! They are super LOW .. TREATING CUSTOMERS LIKE TRASH WITH NO RESPECT! thief’s and SCAMMERS! ZERO CUSTOMER SERVICE! if you wanna mistreated and get disrespected or get scammed, if you wanna to destroy your car or spend the whole day to change oil whole the mess up sth else in your car.. then this Koons is the place for that!! More
by Abdel
Employees Worked With
Stanton Colbert Fredrick , CBC ADS
September 25, 2023
Mason is really good and was able to get me a reasonable price. He was really quick at replying my messages and was available post purchase for any help I needed price. He was really quick at replying my messages and was available post purchase for any help I needed More
by Antoine
Employees Worked With
Tina Smith, CBC ADS
September 22, 2023
Great dealer for getting you in a car. But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of t But that’s all that was great. The car we chose had some issues. This dealer promised that it would all be repaired. We are now in week four of trying to get it repaired! 30 day warranty about to expire. Car still in the shop. Told it would be ready and it’s not. Was told it was fixed, it wasn’t. Have had to make 5 trips, 75 miles each way to this dealer. I still don’t have my car! When I ask about it I’m told they will call me when it’s ready.., that’s all. I’m not asking much, I just want the car we bought. In the condition promised. But here I sit still waiting. They do not communicate well at all. Not happy. I would not recommend this dealer! More
by edward22701
Employees Worked With
Mohammad, Jordan, CBC ADS
August 22, 2023
Okay, here's an update about Koon's Woodbridge Hyundai. I cannot begin to tell you the disappointment that I feel for this dealership. 7 months ago I took my car in there and service was great so I figured I cannot begin to tell you the disappointment that I feel for this dealership. 7 months ago I took my car in there and service was great so I figured I would bring it back. My car has been in the shop since May 24th 2020. Today is August the 20th 2023. My Bah has not been fixed. I have called I have reached out to the general manager. He has yet to respond to me. I have been talking to my service adviser, his name is Stanton, he give me every excuse in the world. At this point, this dealer has had my car almost as long as I've had. I purchased it In January I CALL GET PUT HOLD NO EVER COME BACK TO THE PHONE AT THIS PIONT I WILL BE SEEKING LEGAL ACTION I DO NOT RECOMMEND THIS DEALSHIP FOR ANYTHING More
by cuzzinfuzzin
Employees Worked With
stanton.colbert
