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Koons Woodbridge Hyundai
Woodbridge, VA
362 Reviews
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September 02, 2020
STAY AWAY!!!!! Koons advertised a car that checked all of our boxes and Rebecca, our salesperson, was kind and well-intentioned, but ultimately not helpful. We planned to purchase a 2017 Mazda CX-5, but the our boxes and Rebecca, our salesperson, was kind and well-intentioned, but ultimately not helpful. We planned to purchase a 2017 Mazda CX-5, but the repeated poor performance of other staff members led us to back out. This began with several occasions on which Rebecca's manager and Thomas (in the finance department) contradicted things she said. This created confusion, an unfriendly environment, and a lack of trust in Koons as an organization. Other red flags include 1) Koons' use of an "accessories fee," separate from the $899 dealer fee, which would have been almost $1,700 on the car that we were looking at, which was NOT built into their sticker price; 2) inconsistencies between numbers Rebecca showed us and forms Thomas tried to get us to sign - (Why is this price $1500 MORE?!); 3) Koons' refusal to take wire transfers (they only take checks???), which led to; 4) when our loan officer called to complete the transaction, she was repeatedly transferred and placed on hold (she was trying to give Koons money!), leading her to hang up and recommend that we do business with another company. Word to the wise: a 22% increase between the sticker price and the out the door price is HORRIFIC! Run away!!! More
by JTCOOS2006
Employees Worked With
CBC ADS
July 08, 2020
Purchase of pre-owned vehicle This dealership tried to add over $3,000 in addition to taxes, tags, and dealer processing to their advertised "Guaranteed Wow" price. The fees includ This dealership tried to add over $3,000 in addition to taxes, tags, and dealer processing to their advertised "Guaranteed Wow" price. The fees included over $2,000 for a reconditioning fee and another $700 for some sort of deluxe detail package. The sales person did quickly remove the $700 fee but admitted that the store advertises a lower "Wow" price to get people in the door and then add the restoration fee. After showing the Koons Wow Price Promise on the Koons website the general manager removed the restoration fee. The only reason I drove to this dealership was the reassurance that there would be no hidden fees associated with the Koons Wow price, finding out this not be the case was disappointing. When I took delivery of the car, in addition to only being provided one key fob the vehicle had a warning light displayed stating there was an issue with the remote starter. I was instructed to take the vehicle to a Honda dealership to have this issue diagnosed. The vehicle needed a new start/stop switch. Koons did reimburse me for this expense but it took a few reminders to have the reimbursement check sent to me. I was told the check would be over-nighted but instead it took two weeks to get reimbursed. I've had the vehicle for a little over a month and the second key fob that was supposed to be mailed has never arrived. I contacted my sales associated several times and told several times that it would be sent. I don't like having to be a pest and repeatedly check on the status of an item. I have texted and emailed several times and at this point am counting my losses. The sales associate, Dequan, was cordial and helpful, though I'm not sure why he never sent the key fob. Had it not been for Dequan I would have likely walked away from this dealership and rated it a one. More
by designsource205
Employees Worked With
Dequan
