Koons Woodbridge Hyundai

Mr.Castro and Mr.Gerber are two of the most thorough gentlemen i have encountered at a dealership service center in quite sometime. Mr.Castro gave me straight forward information on all aspects of the p gentlemen i have encountered at a dealership service center in quite sometime. Mr.Castro gave me straight forward information on all aspects of the process. He informing me on the new technology that was in the form of text messages that creates a continuous loop of communication between myself, Mr. Castro and Mr. Gerber the the technician. I recommend you look the guys up if you go to get service at this dealership they are the real deal. More

Rob always keeps me updated and listen to me. Make sure im being heard at all times. Make sure im being heard at all times. More

Quick and efficient. Very easy as this was my first time taking my new car in. Very easy as this was my first time taking my new car in. More

Great service, very friendly service reps, and service manager. If you want people to fill out these forms quit dictating how many words they should use. manager. If you want people to fill out these forms quit dictating how many words they should use. More

This dealership provides excellent customer service, great deals, friendly staff, and a smooth car buying experience. great deals, friendly staff, and a smooth car buying experience. More

John did an excellent job, he was patient with me as I was hesitating on my decision was hesitating on my decision More

Moh was the kindest and most considerate salesman I have ever worked with when purchasing a vehicle. He was patient and never pushy. I appreciate him and his sales manager as well as the financing departmen ever worked with when purchasing a vehicle. He was patient and never pushy. I appreciate him and his sales manager as well as the financing department that assisted me. More

Everyone were very pleasant, waiting area was comfortable, and the entire visit went very smoothly comfortable, and the entire visit went very smoothly More

I gave the service guy my coupon when I arrived, why did I have to remind him about the coupon. I don't have the email of the bill I paid so I have to call back. UGH! Why did the tech remove the ring on my I have to remind him about the coupon. I don't have the email of the bill I paid so I have to call back. UGH! Why did the tech remove the ring on my key and removed my Costco tire sticker from the window and disposed it. You can clearly read it says Costco tires not oil change. This management person and admin I had no interactions with so they get one star More

Koons Hyundai Woodbridge uses some shady practices. Car was advertised as Certified Pre-owned for a certain price, but when you get down to the numbers, they add $1,000 to the price they quoted to c Car was advertised as Certified Pre-owned for a certain price, but when you get down to the numbers, they add $1,000 to the price they quoted to cover the Certification through Hyundai. We asked what happens if the car doesn't pass Maryland Inspection, we were told it passed Virginia's, it should pass Maryland's. When it didn't pass Maryland's inspection due to tire tread, this was their used car sales manager's response: "As a Virginia dealer we do not guarantee any out of state inspection as every state has different guidelines for completion. You can be assured that your vehicle had gone through the proper level of preparation under the state of VA but no additional repairs will be completed." While they are very nice while you are buying the car, after it is an as-is sale and they are unwilling to do anything after the sale. They sold the car with tires that wouldn't pass Maryland Inspection and shouldn't have passed Virginia Inspection either. They also screwed their license plate holder and temporary tag directly to the front bumper partially covering the Front Collision Assistance sensor, I had to purchase a front license plate holder from Hyundai and install it myself, they no longer return emails or phone calls. More