Koons Woodbridge Hyundai

Excellent service, no pressure or upsell. Kept me informed on status throughout the service provided. Kept me informed on status throughout the service provided. More

Service appeared to be good. Service induction was confusing. They seemed to expect that I already understood what was going to happen. Not very friendly, but appeared to be c Service induction was confusing. They seemed to expect that I already understood what was going to happen. Not very friendly, but appeared to be competent.. No one talked to me after I gave them the keys to my car, and they appeared to talk to me begrudgingly before I gave them the keys. I kind of had to figure things out on my own. More

Work was not done completely/correctly the first time, so I had to bring my car back in to get the job completed. I was told the servicing was finished the first time, but the car still didn't operate correc I had to bring my car back in to get the job completed. I was told the servicing was finished the first time, but the car still didn't operate correctly and had warning lights. More

They were very friendly and willing to work to make the deal I needed. Very clean dealership. Very respectful and out going. deal I needed. Very clean dealership. Very respectful and out going. More

this was a great service I was able to get the car i wanted at he price i wanted wanted at he price i wanted More

Super friendly and knowledgeable! Mr. Bernicat took his time introducing the choices of automobiles that he felt I would like. Mo was also very personable. I felt like family! Mr. Bernicat took his time introducing the choices of automobiles that he felt I would like. Mo was also very personable. I felt like family! More

I recommend the Service Department but cannot recommend the sales department. They have a bureaucratic, repetitive and cumbersome system for selling cars. They didn't accept a valid Veterans card issued by the sales department. They have a bureaucratic, repetitive and cumbersome system for selling cars. They didn't accept a valid Veterans card issued by the VA as proof that I was a veteran - I needed an LES or a Virginia drivers license with the work "Veteran" on it. Although we had an appointment and specified the car that we were interested in, it took hours to get the ready with vague excuses about how much prep that they have to do. The couple adjacent to us had the same issue and threatened to walk out, as did we, when magically the cars appeared. Ours wasn't cleaned, although they did do a State inspection and I assume their 100+ point vehicle inspection. When all of the paperwork was competed and the deal done, we only received one fob for the vehicle because they couldn't find the other one. After several follow-ups on our part, we will finally receive our second fob next week - a total of 11 days after purchasing the car. We have to drive about an hour each direction to have the fob programmed for the car. I really wish that they would change their focus from institutionalized, archaic ways of selling vehicles that benefit only the dealership to a streamlined process that focuses on the customer and empowers the sales person to make a realistic deal rather than going through constant time xxxxxxx back and forth negotiations with 2nd layer management. More

Customer service was amazing. From the moment of submitting an inquiry to physically coming in. Nick was amazing. Will be coming back to him specifically. From the moment of submitting an inquiry to physically coming in. Nick was amazing. Will be coming back to him specifically. More

Went for routine oil change and tire rotation. Efficient check in and reasonably prompt service. Never an issue at this dealer for service and no up selling for additional services. Service adviso Efficient check in and reasonably prompt service. Never an issue at this dealer for service and no up selling for additional services. Service advisor (Matt Gerard) was friendly and helpful and is an excellent employee. More

Accessories cost too much. No free accessories were given to customers no further comments.s No free accessories were given to customers no further comments.s More