Koons Woodbridge Hyundai

I had a really great experience with Freddy. He and Keith were the total reason came back to make a purchase. They were direct, helpful and patient. Give them both raises! He and Keith were the total reason came back to make a purchase. They were direct, helpful and patient. Give them both raises! More

They didn’t protect my interior while working on my car. They had my car for a long time after the parts were in because they didn’t have enough work bays to get it in . They had my car for a long time after the parts were in because they didn’t have enough work bays to get it in . More

They didn’t give any discounts. The car only came with one key so asked for price reduction since I need to get a second key. Car was missing owners manual and car mats. We waited 1 The car only came with one key so asked for price reduction since I need to get a second key. Car was missing owners manual and car mats. We waited 1.5 hours to pay, even though we were not financing. We were there a total of 3 hours, most of that time was sitting around, waiting to pay. When I declined the extended warranty, the finance guy asked if I wanted to talk to my husband about it. I was not impressed by that at all. Overall, not a very good experience. More

Hello the recent visit on 12/27/2025 was bad experience with the service team. the maintenance technician didn't process full service and refused to clean the car as part of the service. the visit was not with the service team. the maintenance technician didn't process full service and refused to clean the car as part of the service. the visit was not recorded in the app and still showing as service is due. More

Probably the worst car buying experience i have ever had. Salesperson did not know specs of vehicle, rushed me through signing documents and had me execute documents not required. Receptionist sounds totally Salesperson did not know specs of vehicle, rushed me through signing documents and had me execute documents not required. Receptionist sounds totally bored when answering the phone. Only bright spot was the business manager who was very friendly and competent. More

Recall is but Extended warranty is ridiculous my car was there for a month nothing is done all in the name of Extended warranty there for a month nothing is done all in the name of Extended warranty More

Service department very courteous and professional and knowledgeable and answered all my questions very pleased knowledgeable and answered all my questions very pleased More

Freddy was spectacular, answered all our questions and made the experience smooth and very enjoyable. He went through all the details with us in a kind and friendly matter, and we recommended all our frie made the experience smooth and very enjoyable. He went through all the details with us in a kind and friendly matter, and we recommended all our friends to Koons Woodbridge, and specifically told them to ask for Freddy. Thank you! More

They were friendly and affable but I was not given an itemized invoice for the recall work that was supposedly done which did not correct the abs issue that I thought was being addressed. I was told that itemized invoice for the recall work that was supposedly done which did not correct the abs issue that I thought was being addressed. I was told that the recall only involved a fuse. After whatever work was done, I was told that I needed brakes and rotors costing around $1500.00. After getting my regular shop to order the brakes and rotors they said I didn't need them, at all. When I did some research I saw that there had been a recall on my vehicle type that involved the abs disengaging at low speeds which is what my car was doing, my regular shop corrected the issue by replacing the axle, $800. I'm not sure what the dealership charged Hyundai so maybe they should follow up to see exactly what they did and what they were paid to do. More

Had a wonderful experience. In and out quickly and love the car. Our salesman was great and so was the loan processor In and out quickly and love the car. Our salesman was great and so was the loan processor More