Koons Woodbridge Hyundai

The stuff on this dealership it’s really have that attitude nasty customer service I never see something like that. attitude nasty customer service I never see something like that. More

Will not recommend the service department for this dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost o dealership. No calls for update and the worst thing they lost my keys-Our car was just there for a recall and safety inspection and since they lost our keys, it sat there for 1 week. Don't go to Michael Clark for service advisor - not good. The day I was there was just like chaos everywhere. Lots of people complaining about the customer service people, no parts (oil, windshield wipers). Overall, don't go to this place. No rate. More

I brought my car in for a state inspection this morning, 29 July 2023, at 8:00am. I was informed that there was a recall on my vehicle and asked if I would like to take care of the recall. I agreed to get 29 July 2023, at 8:00am. I was informed that there was a recall on my vehicle and asked if I would like to take care of the recall. I agreed to get it taken care of. It was explained that it was a recall on the computer. At approximately 9:30am I was informed that the services were complete and they were sending it to be cleaned up and would be ready in 20-30 mins. I was also informed that there was a tire pressure warning that should clear up after I drove it for a few miles. I was misled. The tire pressure warning was not there when I brought the car in. Nothing I had done on the car had to do with the sensors on the vehicle. I was told to "make an appointment to bring the car back" if the warning light remained on. Of course the warning light stayed on. The most concerning thing to me is that they updated something on the computer and all of the sudden sensors are not working. How do I know that other sensors on the vehicle are not affected? I received my car close to 10:20am. By 10:45am I contacted the dealership via their online messaging system to tell them about my experience and concerns. I was told a manager would contact me shortly. It is currently 4:00pm and no one has contacted me from Koons Woodbridge Hyundai apart from an incredibly tone deaf email about why now is the best time to buy a car from Koons Woodbridge Hyundai. This is extremely frustrating and the Koons Woodbridge Hyundai's Service Department is incredibly unprofessional. I do not recommend using this service center for the most basic and simple maintenance or service issues. Also, it is incredibly unprofessional to ask customers to provide the highest rating on a survey that will be sent to them, which your service center did and has done in the past. The last time I submitted honest feedback on a survey for this location, I was called repeatedly and asked to change my rating. If you want five star ratings, provide five star service. More

I have never been to such an unprofessional dealership. To begin with my experience I dropped my car off to be diagnosed and work on and 3 days later I called to check in on it only to be told they lost my To begin with my experience I dropped my car off to be diagnosed and work on and 3 days later I called to check in on it only to be told they lost my vehicle and it was stolen. After being worked up over that incident and having to call the police they finally found the car. After 3 weeks they returned my vehicle to me in the same condition it was in when i left it with the engine light still turning on and the car shutttinf off on me. i returned the car to be fixed again and now it has been another month and I have not received any information about my car being fixed or if i can even get a rental for the inconveniences. I would not recommend this dealership to anybody. More

Pretty fast service and very professional staff. This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. Howe This is the second time I've had a car serviced here and on each occasion, I've been quite impressed. The renovation of the location is nice. However, parking is sparse and it's a tight maneuver to get around. I will continue to utilize this location for my service needs. More

Everything went as planned, very fast and efficient dealership! I would recommend this dealership to everyone! dealership! I would recommend this dealership to everyone! More

I take my 2013 Sonata Limited 2. 0 for service since 2015 and service as been exceptional so now I bring my Audi $Q5, Mitsubishi Eclipse, & Dodge Ram 1500 to Koon for their great ser 0 for service since 2015 and service as been exceptional so now I bring my Audi $Q5, Mitsubishi Eclipse, & Dodge Ram 1500 to Koon for their great service and Mr. Elliott -Service dept is the best hands down , always one step ahead and very Plesant. More

I got a recall notice on my car, called dealership and made an appointment. Carried the car in for recall and only told then it would be 4 hours! After 3 hours was told car was ready. But recall had not b made an appointment. Carried the car in for recall and only told then it would be 4 hours! After 3 hours was told car was ready. But recall had not been done, had to order part!! Why have someone bring thier car in for a recall and not have the part? To me it's NOT good business or service at all More

I recently had an extremely negative experience with the finance manager Stewart Cromwell at Koons of Woodbridge, and I feel compelled to share my ordeal in order to warn others. The service I received from finance manager Stewart Cromwell at Koons of Woodbridge, and I feel compelled to share my ordeal in order to warn others. The service I received from this individual was not only unprofessional but potentially illegal. During the car buying process, I had a discussion with the finance manager about the mortgage rate. I expressed my dissatisfaction with the rate I was given and mentioned that I was considering obtaining a loan from my bank instead. What followed was a series of manipulative tactics and pressure sales tactics that left me appalled. Despite clearly declining comprehensive coverage multiple times, the finance manager persisted in trying to sell it to me. It became evident that his focus was more on pushing unnecessary add-ons than providing genuine assistance. As I continued to decline the coverage, he became increasingly aggressive and visibly upset, which was completely uncalled for. To make matters worse, the finance manager failed to explain the documents I was signing. It was as if he couldn't wait to get through the process and move on to the next customer. This lack of transparency and disregard for my understanding of the contract is completely unacceptable. Towards the end of our interaction, when I reiterated my refusal of the coverage, the finance manager responded with a sarcastic and disrespectful remark, saying, "Really?" Such unprofessional behavior only further highlighted his incompetence and disregard for customer satisfaction. I firmly believe that individuals like this finance manager should not be in positions where they interact with customers. Their aggressive sales tactics, lack of transparency, and disrespectful attitude create an unpleasant and untrustworthy environment for customers. Based on my experience, I strongly advise anyone considering purchasing a car from Koons of Woodbridge to proceed with caution. It is important to be wary of this finance manager's unethical practices and ensure that your rights as a consumer are protected. More