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Koons White Marsh Chevrolet

White Marsh, MD

4.7
1,239 Reviews
Welcome to Koons White Marsh Chevrolet of White Marsh, Maryland. We are a well-established, longstanding dealership among the residents of White Marsh, providing only the best new and preowned Chevrolet vehicles in the area. We have been a favorite destination for car shopping in the Baltimore area for more than four decades, and with good reason, too. More than 3 million happy customers have provided positive reviews of their car-buying experience with us. A dedicated sales team makes Koons White Marsh Chevrolet the place to buy a new vehicle, sell or trade in a preowned vehicle, or use our vehicle maintenance and repair services. BUY NEW OR USED VEHICLES With Koons White Marsh Chevrolet, you can buy a new vehicle or sell or trade in your existing vehicle. Take advantage of the many services we provide if and when your vehicle needs them. Our dedicated Chevrolet Owner Center allows customers who've purchased a Chevrolet vehicle from us to view vehicle service records and download owners' manuals. Our trained service personnel can help you view your vehicle's warranty status, assist with the vehicle's technology, and shop for specialist Chevrolet accessories to personalize your vehicle. Discover brand-new vehicles, such as the 2021 Chevrolet Trailblazer, the 2021 Chevrolet Trax, the 2021 Chevrolet Tahoe, and the 2021 Chevrolet Traverse. Explore preowned vehicles that include the Chevrolet Camaro, the Chevrolet Colorado, and the Chevrolet Cruze. We have a Chevrolet vehicle to suit every taste, preference, and lifestyle. Find out why our team members dedicate themselves to providing residents in the White Marsh area with a range of Chevrolet vehicles. At Koons White Marsh Chevrolet, you'll find the Chevrolet vehicle you desire. If you can't find a vehicle you love after browsing our website, use our CarFinder feature and get notified when your preferred vehicle comes into our dealership.
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10207 Philadelphia Road

White Marsh, MD

21162

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Showing 1,239 reviews

July 26, 2024

Excellent dealership from purchase through service. Very respectful of your time and your wants. Take the time to listen to you. More

by CAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin in Service
Jul 29, 2024 -

Koons White Marsh Chevrolet responded

Thank you for the wonderful feedback! We're delighted to hear that your experience with Koons White Marsh Chevrolet was respectful and attentive from start to finish. We appreciate your support!

July 26, 2024

I inquired about a vehicle I saw on the Koons site, and Manny went above and beyond to answer my questions. He followed up with a personal walk around video describing all of the features and options on th More

by Archie Thompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Olubodun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Strozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Archie Thompson responded

Great customer service and a all around wonderful experience.

Jul 26, 2024 -

Archie Thompson responded

Great customer service and a all around wonderful experience!

Jul 26, 2024 -

Koons White Marsh Chevrolet responded

Archie, your review is music to our ears! We're delighted to hear that Manny provided such exceptional service during your visit to Koons White Marsh Chevrolet. Thank you for sharing your experience and recommending him. Enjoy the new ride!

July 23, 2024

Koons White Marsh Chevrolet has an amazing advisor named Erin Baker . From the time that I arrived to have service maintenance done to a vehicle that I bought there she was absolutely amazing touch base wit More

by melphedatri
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erin Baker
Jul 24, 2024 -

Koons White Marsh Chevrolet responded

Thank you for sharing your experience! We're delighted to hear that Erin provided exceptional service and helped make everything clear at Koons White Marsh Chevrolet. We appreciate your continued trust in us!

July 17, 2024

Staff was quite friendly and courteous, they took care of all the necessary work that was needed More

by markbeckford59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Koons White Marsh Chevrolet responded

Mark - Your feedback is much appreciated! Thank you for supporting Koons White Marsh Chevrolet.

July 13, 2024

I was very satisfied with my service. Courtney gave me an estimated time that I would be waiting and it was done before that time. More

by mamh53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Koons White Marsh Chevrolet responded

We're delighted to hear that Courtney and the team at Koons White Marsh Chevrolet exceeded your expectations with timely service. Thanks for sharing your positive experience!

July 13, 2024

Everyone at koons is very nice and professional. They helped me in every way possible! More

by Madi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Strozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Koons White Marsh Chevrolet responded

We are thrilled to see your positive review! The Koons White Marsh Chevrolet team looks forward to your next visit with us. Take care, Madi!

July 11, 2024

Sale went very smoothly. Car was not exactly as described on the web site. No sun roof and other accessories More

by Bheygster
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Koons White Marsh Chevrolet responded

Thank you for your feedback. We're glad to hear the sale went smoothly, We would love to hear more about the specific situation regarding the description online. We strive to give accurate details for every vehicle in our inventory and if something is off we would love to review and see where the breakdown happened. If there's anything we can do to address this or assist further, please feel free to reach out to me directly. Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

Jul 11, 2024 -

Bheygster responded

Check your on line inventory of used cars. The one I purchase clearly stated a sun/ moon roof. The car does not have this feature. Very disappointing.. the sale with Buddy went smoothly. We dealt with him before and he always does a nice job. Frankly I’ve never had a great experience at a dealership so probably my expectations were low Sorry

Jul 11, 2024 -

Bheygster responded

See my prior response

July 09, 2024

Finance manager refused to listen to my repeated requests to not sell me additional products. Also, he forced me to join (pay $20) a credit union in order to finance with them. Why was I forced to join a c More

by cpollitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick- sales
Aug 09, 2024 -

Koons White Marsh Chevrolet responded

I'm sorry to hear about your experience with our finance manager. We offer many lenders and credit unions, each with different programs and rate offerings, and strive for a hassle-free process. I would like to discuss this further with you if you are willing. Please contact me directly. Thank you, Rich DeMarco, General Manager 410-931-8600

Aug 16, 2024 -

cpollitt responded

None of those lenders, programs, or credit unions were offered to me- except the one that I Had to pay $20 to join on the spot in order to finance my truck. I also was pressured into purchasing a warranty after I told him, at least, 6 times that I did not want to entertain it and he could move on. I repeatedly heard “I have to say this real quick…” Not good business practices.

July 04, 2024

Great price on a new vehicle! Buddy, my sales rep, got me in and out very quickly. Great buying experience! More

by Ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Koons White Marsh Chevrolet responded

Ryan, we're delighted to hear Buddy provided a smooth and efficient buying experience at Koons White Marsh Chevrolet. Enjoy your new vehicle!

July 04, 2024

Smooth experience from test drive to financing. Buddy was very knowledgeable, friendly and did not push to make a sale. More

by ZorroBms1001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Strozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Koons White Marsh Chevrolet responded

Thank you for sharing your positive experience with Buddy and the team at Koons White Marsh Chevrolet! We're glad to hear everything went smoothly from test drive to financing. Enjoy your new vehicle!

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