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Koons Volvo Cars White Marsh
White Marsh, MD
646 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 646 reviews
August 01, 2016
Won't stand behind diagnosis My a/c stopped working. Took my Kia Sportage in to be repaired. Was charged $120 diagnostic fee and was told it was the control head and would cost $ My a/c stopped working. Took my Kia Sportage in to be repaired. Was charged $120 diagnostic fee and was told it was the control head and would cost $750 PLUS the diag fee to fix. They were very nice but too expensive. Had repair completed elsewhere (cheaper-but still not cheap) but it did not correct the problem. Called Kia-they charged me for a diagnostic that was either incorrected or not complete. I wanted them to go back in and re-evaluate the situation. They said "Sure...for another $120 diagnostic fee!" They would not stand behind their diagnosis. I spoke with Larry who repeatedly said that I should have had them fix it but the orig diagnosis may have been wrong. It is only humans working there afterall. But since I had the work done (BASED ON THEIR DIAGNOSIS) that they will only look at my car again for a fee. This is my first dealing with Kia -Koons of Owings Mills and while I was first there, they were really nice and had a nice waiting room. But now?!?......I would never recommend this type of swindle. They charge, give a result but then don't stand behind their own diagnosis even enough to take another look! I didn't ask for a free repair just to relook at the car without being charged $120 again! Very disappointing. More
by Ash
Employees Worked With
Larry
July 09, 2016
Excellent experience. All details about the negotiation was clear and fair. The patience and professionalism of the staff was amazing. They found the best car and option to All details about the negotiation was clear and fair. The patience and professionalism of the staff was amazing. They found the best car and option to deal. More
by Cezar
Employees Worked With
James Brandon
June 25, 2016
2012 Volvo S60 I selected this dealer due to the rating but I am so disappointed with the servicing of my car. I went in for a ignition switch and almost $2000 late I selected this dealer due to the rating but I am so disappointed with the servicing of my car. I went in for a ignition switch and almost $2000 later I left with new tires, battery and a 60K mile service. Within a week my car had a shaking in the steering wheel and I was advised I needed new front rotors. When I looked at my service report the rotors were marked as good. Now I am getting a "no oil pressure, stop safely" warning. I just don't feel comfortable with this service team. More
by Not Wow'd
Employees Worked With
Rich
April 08, 2016
Very Friendly envirronment Such a cheery group of people. They are business-like, but as well, down to earth and friendly. I love Volvo dealership for service and otherwise. Such a cheery group of people. They are business-like, but as well, down to earth and friendly. I love Volvo dealership for service and otherwise. Service time was fast, and I was out of there. Highly recommend to anyone. More
by Carolyn Isaac
Employees Worked With
Nicole Andolino, James Brandon, Larry Mullins, Bruce Silvers
February 15, 2016
Always an easy, friendly, and quality experience. Every time my vehicle needs anything done, Koons Volvo in Owings Mills takes care of me. They are experienced, friendly, and I have never had any iss Every time my vehicle needs anything done, Koons Volvo in Owings Mills takes care of me. They are experienced, friendly, and I have never had any issues with them. I primarily deal with Bruce Silvers and he has his finger on the pulse. He knows how to treat the customer. Koons is great! More
by linehouser
Employees Worked With
Bruce Silvers
February 14, 2016
Best dealership experience Always satisfied when I visit Koons Volvo. From my purchase experience almost two years ago, to the service department personnel and quality of work, Always satisfied when I visit Koons Volvo. From my purchase experience almost two years ago, to the service department personnel and quality of work, I always have a positive experience. More
by Cheryl F.
Employees Worked With
James Brandon, Bruce Silvers
November 19, 2015
Satisfactory 82,500 service for my 2006 Volvo I was very pleased with the 82,500 service for my 2006 Volvo. Larry answered all my questions, arranged a shuttle to take and fetch me from home and h I was very pleased with the 82,500 service for my 2006 Volvo. Larry answered all my questions, arranged a shuttle to take and fetch me from home and had my car serviced and ready when promised.. More
by cecvolvo
Employees Worked With
Larry Mullins
October 29, 2015
Would not recommend Poor communication at the service desk, work quality questionable from the shop and failure to follow up on complaint. Not what I expected from a Volv Poor communication at the service desk, work quality questionable from the shop and failure to follow up on complaint. Not what I expected from a Volvo dealer. At the request of the service manager, I took the vehicle back a second time for the same issues. Was given a loaner that was dirty and low on gas. They had the car two days before I was called and requested me to return to the dealership and show the mechanic the problems I was experiencing. Why did it take two days? Why wasn't that done when I dropped the car off? All the ticket said was "could not duplicate". Service salesman heard the noise, why couldn't the mechanic? More
by billy1
Employees Worked With
Lee Ferguson, Larry Mullins
October 06, 2015
soooo dissapointed The short version.... bought a used Volvo, love it. Had an issue (check engine light) 3 weeks later. Wife dropped it off to be fixed. No call to say i The short version.... bought a used Volvo, love it. Had an issue (check engine light) 3 weeks later. Wife dropped it off to be fixed. No call to say if it was ready. Next day car is ready but the same warning light is on. DO THEY CHECK THEIR WORK?????? Looks like another day before it will be fixed. Takes us an hour to get to Koons. They obviously don't respect our time. More
by why i use indy repair shops
Employees Worked With
no one listed above
September 20, 2015
Its a car dealer I was in need of a car and I just went to look. I told the dealer what price range I wanted to stay in and the type of car I would accept. He looked o I was in need of a car and I just went to look. I told the dealer what price range I wanted to stay in and the type of car I would accept. He looked one up in the computer and said I will be back. He drove the car around and it was very nice. I liked the price just under 20000. I test drove it and it was very nice. We walked inside to discuss my options and I soon called my husband about the car. My husband said walk away it cost to much. I told the dealer that my husband said the price needed to come down 2000. He said no the prices were set and they did not negotiate. Although I was not in love with the car I was tired and just wanted to go home. I got financed and drove off in about 2 hours. When I got home and looked up the car on KBB I over paid by 3500 just like my husband said. Oh well I have a car and I can get out of this rental I will just walk away the next time. This is part 2 of my review. About 4 weeks after I had the car I get a phone call on my job explaining a problem with the title. Apparently the car I was driving was not the car I brought on paper. The car I brought on paper was still in the lot. The temporary tags and registration was for that car that was till on the lot. I had no idea. I took the car back and accepted the car that was on the lot. They did give me the option to keep the car I had. It would just mean doing all kinds of paper work over again. I accepted the car and drove off. I called about my hard tags and they said they were not in but I already received my title. DON'T USE THIS DEALER. Disorganized mess. More
by 1234
Employees Worked With
none of the above
