Koons Volvo Cars White Marsh

After contacting several Volvo dealers via the internet, Wendy Aston, sales manager at Koons Volvo, was the first to call me. She had the car in the color and option packages I was looking for. I gave Koons Wendy Aston, sales manager at Koons Volvo, was the first to call me. She had the car in the color and option packages I was looking for. I gave Koons Volvo the first opportunity to sell me, so I made an appointment to stop in. Right from the beginning, Wendy was there to greet us along with salesperson Jonathan Douglas. They were both extremely polite, courteous, informative, and very helpful. My wife test drove the vehicle, was shown how to operate different functions on the Volvo, we were given a tour of the facility, and met the other managers. I had a set price I was going to accept (internet no haggle best price) and also had an amount set for my trade in. I was pleasantly surprised that the trade in offer and new car negotiation was as easy and close to the prices I wanted. Our first overall experience with Koons Volvo was excellent and we can only hope the seller, buyer relationship we experienced continues. Jonathan Douglas did an excellent job explaining everything to us, and finance manager Rachel also did an excellent job, wrapping up the financial end. If there was one negetive or drawback, it's that 3 1/2 hours is much too long to spend in a dealership purchasing a car. We realize car purchases are of major importance, but dealerships have got to come up with a way to cut that time in half. The process should not take more than 1 1/2 to 2 hours. Other than that, we thank Koons Volvo very much for an overall very enjoyable car purchasing experience. Judy and Mike Pelta Reisterstown, Maryland More

It was not our original intention to purchase a car; but the knowledgeable and professional staff at Koons helped us find just the right car for our current needs and our budget. Our experience at Koons wa the knowledgeable and professional staff at Koons helped us find just the right car for our current needs and our budget. Our experience at Koons was the antithesis of the typical car sales transaction. More

When I decided to buy a 2012 Volvo S60 I went to Koons Volvo of Owings Mills, mainly because they always did a good job servicing my old Volvo. Cara was helpful during test drives and getting the paperwor Volvo of Owings Mills, mainly because they always did a good job servicing my old Volvo. Cara was helpful during test drives and getting the paperwork straight so pickup was easy and efficient. Also, she helped me with getting familiar with the car and doing things like pairing the phone with Bluetooth. Al helped me create the order for the car with the options I wanted (I got all the packages, and I really wanted the Technology package). The car came in exactly as I ordered it. I was beautiful and I am really enjoying it. More

i had a very good experience with koons. i walked in with no money down, and was able to leave with a car i could afford the same day. the sales people were very friendly and personable. they were able to fi no money down, and was able to leave with a car i could afford the same day. the sales people were very friendly and personable. they were able to find a deal that worked for me, and im very happy so far. More

This dealership exceeded our expectations from the very first encounter with the salesperson(Thomas), to reviewing our options (Wendy), to the financing of the car (Rachel). Everyone was pleasant, consider first encounter with the salesperson(Thomas), to reviewing our options (Wendy), to the financing of the car (Rachel). Everyone was pleasant, considerate, and very customer-centered. The purchasing of a car - for the first time - was a truly optimally rewarding and special experience, and we have purchased a number of cars. Everyone mentioned above, and those that were not mentioned, went out of their way - above and beyond - to make sure that our concerns and preferences were respected and valued. We left the dealership profoundly grateful for having picked Koon's Volvo/Kia. More

Excellent sales staff. Rick and Jerry were very helpful in picking the car that best suits me and my needs. I had a very enjoyable experience and will recommend friends and family to Koons Volvo. in picking the car that best suits me and my needs. I had a very enjoyable experience and will recommend friends and family to Koons Volvo. More

The sales person (Richard Hughes) was professional, attentive, and overall a pleasure to work with. He went out of his way to ensure the car was prepared for us and was very focused on making the trans attentive, and overall a pleasure to work with. He went out of his way to ensure the car was prepared for us and was very focused on making the transaction as simple as possible. I would recommend Richard to anyone as a great sales representative. The only reservation we have with the experience related to the speed and quality of the 3rd party body shop used to prepare the car. They were slow and certain items were missed that required a second visit to the shop. We recognize this is to some degree beyond the control of the dealership so without that experience, our overall rating would had been "5". More

I was very pleased with the service I received from the staff at Koons of Owings Mills. I spent 10 hours in the dealership and the staff worked with me until I was able to purchase a vehicle that I love. A staff at Koons of Owings Mills. I spent 10 hours in the dealership and the staff worked with me until I was able to purchase a vehicle that I love. Admittedly,I was a challenging customer because, initially, I was unwilling to be flexible. However, Camille Vigelle worked dilegntly to find a car that would be suitable for me. We looked at dozens of cars and finally after 9 hours of working with me, we were able to make a deal. The entire time the staff was super friendly and very accomadating, despite my high expectations and limited resources. Gary Rubenstein and Skip Stover also worked with Camille to find a car that fit both my approval and price. And even though I changed my mind about the vehicle I wanted to purchase several times, they all continued to work to make me happy. I would highly recommend Koons Owings Mills to anyone purchasing a vehicle. They were able to help me to leave satisfied and I am one tough customer. More

From the moment I walked in, the Koons team made me feel as though I was the ONLY customer! Camille and I had an instant rapport. She made me feel very comfortable in taking the time I needed to make may as though I was the ONLY customer! Camille and I had an instant rapport. She made me feel very comfortable in taking the time I needed to make may decision. She introduced me to other members of the team, including Al, the lady who washed my car, and the Finance Officer (I'm sorry, I cannot remember everyones' names but they were VERY helpful). Of course, I left something in my old car and had to call the dealership, after arriving home, to ask them to hold it for me. I spoke with Wendy, who clearly had had this experience before. She could not have been nicer about my faux pas. I look forward to seeing this team again, when I have my car serviced and, perhaps, for future purchases. I know that I will DEFINITELY recommend them to my friends. Thank you all SO MUCH! Sincerely, Pat (Tricia) Rhine Cockeysville, MD More