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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Reviews
Vehicles
4.3
248 Reviews
Call Dealership (410) 363-3333

5395 Nottingham Drive

White Marsh, MD

21162

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Showing 248 reviews

May 18, 2025

Very poor relationship with me and not satisfied with the final outcome of my vehicle More

by William Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Bond
Report | Print
May 22, 2025 -

Koons Volvo Cars White Marsh responded

William, I'm sorry your experience has fallen short of our 5-star standards. We strive to provide accommodating service for all our customers, so it's disappointing you were left feeling otherwise. If you're open to discussing this feedback further, please reach out so we can ensure any outstanding concerns are addressed. Thank you, Claron Etherly - General Manager - claron.etherly@koons.com

May 14, 2025

I love how they come to pick your car up and return it when done, leaving you room to do your daily activities with out interruptions. Also, my service representative was very knowledgeable. Thanks Koons! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
Report | Print
May 14, 2025 -

Koons Volvo Cars White Marsh responded

Joe, we're delighted to hear that our pick-up and return service at Koons Volvo White Marsh made your experience convenient! It's great to know you found our team knowledgeable as well. Thanks for the feedback!

March 27, 2025

I am amazed at the excellence and the quality of service having been given. The service manager was very knowledgeable about my issue with my car and so willing to make sure that everything was taken care o More

by Joyce Ferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen, Larry Bond
Report | Print
Mar 27, 2025 -

Koons Volvo Cars White Marsh responded

Joyce, we're delighted to hear about your positive experience with our service team at Koons Volvo White Marsh. Thank you for recommending us and trusting us with your car's needs!

March 21, 2025

The customer service was great and efficient thanks to Charlie, my service advisor. Highly recommend Koons Volvo. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Burkhardt
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Mar 24, 2025 -

Koons Volvo Cars White Marsh responded

AJ, we're delighted to hear that Charlie provided you with great and efficient service at Koons Volvo White Marsh. Thank you for the recommendation!

March 07, 2025

Best dealership ever! I’ve been with them for over 20 years. Their mechanical services are outstanding and their customer service is great. Koons is simply the best. More

by Bebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen in concierge service , Charlie Burkhardt, AJ McMillen, Larry Bond, Jim Coleman
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Mar 10, 2025 -

Koons Volvo Cars White Marsh responded

Bebe, thank you for your loyalty and kind words about Koons Volvo White Marsh! We're delighted to hear that our mechanical services and customer service have kept you coming back for over 20 years. We look forward to serving you in the future!

January 15, 2025

The quality of customer service is excellent very professional courteous and enjoyable!! The service agent AJ was very helpful in addressing my concerns regarding my situation. I highly recommend K More

by Joyce Ferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
Report | Print
Jan 15, 2025 -

Koons Volvo Cars White Marsh responded

Joyce, thank you for recommending Koons Volvo White Marsh! We're delighted to hear that AJ provided excellent service and addressed your concerns. We appreciate your support and look forward to serving you again in the future!

Jan 16, 2025 -

Joyce Ferguson responded

I am so happy with the customer service that My service agent provides he is very knowledgeable about my vehicle and provides me with information that is helpful!!! AJ has shown genuine interest and respect addressing any issues that I may have!!! He makes my service needs very special i appreciate his support!!!

January 11, 2025

Very professional, very efficient, very affordable, very clean, very courteous, very enjoyable car maintenance service. More

by Bryankbeverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harris, Rovall Washington, Charlie Burkhardt
Report | Print
Jan 13, 2025 -

Koons Volvo Cars White Marsh responded

Thank you for the fantastic feedback! We're delighted to hear that your experience with Koons Volvo White Marsh was so positive. We look forward to serving you again in the future!

January 06, 2025

Very professional. Kept in touch. On time. Explained everything. Valet was very nice. Easy to schedule an appointment. More

by Dee W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
Report | Print
Jan 06, 2025 -

Koons Volvo Cars White Marsh responded

Dee, we're delighted to hear that you had a seamless experience with Koons Volvo White Marsh. Thank you for highlighting our professionalism and convenience!

December 08, 2024

Great service experience. Appointment was easy to schedule; seamless check in, and good quality service. More

by Soccermom24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
Report | Print
Dec 09, 2024 -

Koons Volvo Cars White Marsh responded

We're delighted to hear that your service experience at Koons Volvo White Marsh was seamless and satisfactory! Thank you for choosing us, and we look forward to assisting you again in the future

December 05, 2024

Koons Volvo in white marsh the service department or should I say Jim my service technician has excellent customer care experience. Thank You More

by Tomoore7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Coleman
Report | Print
Dec 05, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for recognizing Jim and the service team at Koons Volvo White Marsh! We're delighted to hear about your positive experience with our customer care. We appreciate your support!

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