Koons Tysons Chrysler Dodge Jeep Ram

Koons has absolutely lousy service and seems to be incompetent at repairing Jeeps. We spent $1500+ repairing the air conditioning on our 2003 Jeep in October 2010. The air conditioner failed again in incompetent at repairing Jeeps. We spent $1500+ repairing the air conditioning on our 2003 Jeep in October 2010. The air conditioner failed again in May 2011. We took the vehicle back to Koons for a warranty repair - Koons half a ss ed the repair - three days later the air conditioner was broke again and blowing hot air instead of cold. Find another dealer or service provider. More

My wife and I were pleasantly surprised at the easy and friendly nature of Shaun Barnard, and everyone at Koons of Tysons. We new we wanted a minivan, and Shaun took the time to first hear what we were int friendly nature of Shaun Barnard, and everyone at Koons of Tysons. We new we wanted a minivan, and Shaun took the time to first hear what we were interested in, and then help us find the right combination of features. His knowledge of the vehicle, and what was important to a family in a minivan was apparent. No question was treated as unimportant, and no concern was too small for Shaun. We had come in to just briefly look, figuring the dealership would close soon for the night-- but Shaun, and much of the staff were still there at 11:00 pm when we walklked out. When I came to pick the car up, Shaun took the time to show me every part of the car-- I did not feel like I was being pushed out-- he really was focused on me, and any questions I had. Being a guy, I probably asked less questions than I should. Good thing that Shaun encouraged my wife to call any time with any question. Since age 16, I drove Dodges for 10 years, until switching to Saturn, which in the 90's was to me the best customer service for the dollar. But now I am a Chrysler fan, no a Koons Chrysler fan-- the amount of pride and dedication the folks in Tysons showed was staggering. Reading back on this, I could almost see someone thinking it was a planted review. But quality service is real, and my wife and I experienced it with Shaun Barnard, our financing rep Andy, and the manager (whose name escapes me, but he took the time to say hello and check on our experience several times) at Koons Chrysler Jeep of Tysons. J, father of three More

An excellent buying experience! Shaun Barnard is an excellent example for his company. We used the Consumer Reports buying assistance process and were very pleased. Thanks excellent example for his company. We used the Consumer Reports buying assistance process and were very pleased. Thanks More

Douglas was very accomodating and listened very well to what we wanted and did everything he could to get what we wanted. He is very friendly and listens to what a customer is looking for and not looking what we wanted and did everything he could to get what we wanted. He is very friendly and listens to what a customer is looking for and not looking to just make a sale. I had a very long wait for our Finanical paperwork to get completed, but once we met Scott Moore the Finance man, the wait wasn't bad anymore and it was pretty much forgotten. The folks at Koons of Tysons Corner Jeep Dodge, are very nice and it was a friendly atmosphere and very clean. Douglas is great with finding what you are looking for by listening and going above and beyond. Scott Moore was very friendly, hilarious and very informative and concerned with our needs. My experience was pleasant and became a bit tiresome waiting a while, but with it being a holiday weekend, I did my best to be patient. After meeting Scott and walking away with our new jeep, it was all worth it. I would definetly recommend anyone to this dealer. I feel that I could actually trust them. =) More

Douglas,was aware of my desire to purchase a Chrysler 300C Black with Mochachino interior. He keep me informed of the possible delivery date and what I could receive for trade-in. If more employees had h 300C Black with Mochachino interior. He keep me informed of the possible delivery date and what I could receive for trade-in. If more employees had his concern for the customer you will sell many more Chryslers More

We bought our first Jeep in November of 2011, and we were very fortunate to get Shaun Barnard at Koons Chrysler Dodge Jeep in Tysons, Virginia as our sales rep. This is a guy who LOVES Jeeps, and he's forgo very fortunate to get Shaun Barnard at Koons Chrysler Dodge Jeep in Tysons, Virginia as our sales rep. This is a guy who LOVES Jeeps, and he's forgotten more about them than we will ever learn. Even so, he is never condescending or impatient with first-timers; rather he is eager to share his enthusiasm for Jeeps and to share tricks and tips for helping us get the most out of our Wrangler Rubicon. We took it as a good sign that when he showed us how to work with the soft top, other salespeople in training were eager to help and learn from Shaun's expertise. Easygoing and personable, Shaun Barnard is that rare salesperson who knows how to make both his employer and his customer happy. We purchased our Jeep for cash, so the financing most dealerships might prefer was not on the table, but that did not affect the quality of attention we received in any way, before or after the sale. We can still call Shaun for advice, tips, or any general information, and he's as friendly and helpful as the day we first met him on the lot. We have a 16-year-old Ford Mustang conmvertible in excellent condition; we take very good care fo our cars. As a result, and given the quality and reliability of our Jeep in this first year, we don't foresee buying a new Jeep any time soon. However, if we do, we will go back to Koons purely on the strength of Shaun Barnard's character and professionalism. Our Jeep purchase has been the best car-buying experience More

I came to Koons with some unique challenges in my desperate quest to purchase a new car. Fortunately, I was refered to Shaun Barnard by my fiance's coworker. From the moment I approached the dealersh desperate quest to purchase a new car. Fortunately, I was refered to Shaun Barnard by my fiance's coworker. From the moment I approached the dealership to the time I left, I constantly felt "at ease" with the quality and care that the staff provided me and my family. Somehow Koons Tysons Chrysler Dodge Jeep Ram took the frustartion out of shopping for a new car. I enjoyed the experience and walked away feeling like I had been offered a great deal and treated as an individual with a pressing need and a unique circumstances as opposed to feeling like just another commission. I would definately recommend this Dealer to anyone I knew looking for a new car. More

We (my husband and I) had the best time there! And Jimmy Collier in finance called me back into the store 3 times (3 times!) to get a better rate - so he took his own time to shop around for me to get me a Collier in finance called me back into the store 3 times (3 times!) to get a better rate - so he took his own time to shop around for me to get me a lower percentage rate on my loan and thus lower my monthly payment. I'm now paying less than $400 a month; I was paying over $800 for my trade-in. Koons didn't even ask to see a bank statement or a tax return (as I am self-employed, I usually have to show these). On top of all this great service we had a party there. It was just was "sitcom" after another - everyone is so nice and funny!!! So, who wouldn't want to go back to this car dealer? Even the receptionists are engaging and witty and talk to you like they know you and really care to know you.... So, really, you'd be nuts not to buy a car from these people. P.S. My credit sucks and nobody made me feel bad about that either. So, go to this dealership. They will bend over backwards and jumps through hoops to help you and get you in a dependable car. More

This was the easliest purchase I ever had. Bryan and Dave were very good in answering all my questions. They had several finace options that I did not get from the other dealerships. The parts and ser Dave were very good in answering all my questions. They had several finace options that I did not get from the other dealerships. The parts and services department were very friendly and I was able to get after market accessories with out issue. Lastly I love my 2011 Jeep. More

My husband had communicated via email with Sean at length regarding the type of Jeep we were looking for. Sean was very helpful and did his best to accommodate us. Once we got to the dealership, and decided regarding the type of Jeep we were looking for. Sean was very helpful and did his best to accommodate us. Once we got to the dealership, and decided to purchase the Jeep, the process went pretty smoothly. Sean worked with us on the trade-in price for our old Jeep, we got excellent financing rates, and the entire process did not take an extremely long time. The only gripe I have is that it started to rain 2 minutes after we left the dealership in my nice, clean Jeep! More