Back

Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

3.7
663 Reviews

2050 Chain Bridge Road

Vienna, VA

22182

Directions

By Type

Showing 663 reviews

August 25, 2023

Very easy to work with. Very friendly. For a Sundy deal, it still was nice. More

by lindaheskett37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
Aug 28, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Linda, we're so proud to hear that working with our team was a breeze! No matter the time or day, we strive to provide the best quality customer service possible. We appreciate your feedback and hope to see you again at Koons Tysons Chrysler Dodge Jeep Ram!

Aug 29, 2023 -

lindaheskett37 responded

Thanks to everone that has orchestrated this deal, again thanks for answering all my questions and concerns, especiall Marc and Christian.

August 08, 2023

Professional, organized, and responded on a timely basis. Service manager was plleasent to work with More

by DFlanagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Aug 09, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for this stellar review of Koons Tysons Chrysler Dodge Jeep Ram! Come by anytime you need!

August 01, 2023

Awesome price on an awesome car. Probably one of the best deals I’ve seen in years! More

by Coyote
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roberto Martinez, Chloe Orcutt
Aug 02, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you so much for reviewing Koons Tysons Chrysler Dodge Jeep Ram!

July 28, 2023

Bought a vehicle from this dealership. Salesman was Khwaja Ehrari (AB). I came down to this dealership hours away, asked him multiple times if the vehicle was in great condition, he said y More

by mankarnsingh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AB
Aug 01, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Manny, I'm sorry to read about your experience. We strive to deliver transparent and honest service, and it's concerning to see that this was not better reflected in your time working with us. We would appreciate the chance to speak with you to see what more we can do to help straighten this out. If you are willing to discuss this, please give me a call directly. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

July 27, 2023

Excellent service! ! They were timely and explained exactly what the problem was with my car More

by Heathermetz33hkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Jul 27, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thanks for the great review of Koons Tysons Chrysler Dodge Jeep Ram, Heather. We are here to help with any of your future service needs.

July 25, 2023

Another great experience at Koons Tysons, thanks Victor! This was my third visit to the service department, and the results of the service technician work and performance have the car performing as it did w More

by campcorp1049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Aug 01, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're glad to know you had another great experience at Koons Tysons! We appreciate your loyalty and feedback. Regarding the Military Discount, we apologize for any oversight - please reach out so we can rectify this situation. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

Aug 02, 2023 -

campcorp1049 responded

Thank you for your acknowledgment and referral! I have attempted to contact Ms. Puckett.

June 22, 2023

They did not want to use the payoff amount for our trade in from the bank and were inflating the amount almost $1000. The jeep truck we purchased is also missing the toolkit it should come with but they sta More

by Kvandyke10
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Abaraham
Jun 27, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience you experienced during your trade-in process and with the missing toolkit. We strive to provide quality products at a fair price as well as reliable care, and it's disappointing that we left the wrong impression. I would like to personally assist you with these matters, so please reach out to me at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

June 12, 2023

Another great experience at Koons Tysons, thanks Juan! This is my third car purchased from them and will return. More

by Kdael74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Morris
Jun 12, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We appreciate you sharing your experience with us! It's fantastic to hear that Juan was able to provide you with another great car-buying experience. Thank you for continuing to choose Koons Tysons Chrysler Dodge Jeep Ram and we look forward to assisting you with your next purchase!

May 31, 2023

Overall experience was great. David Bell service advisor, customer service is exceptional, he kept me informed of my vehicles repairs every step of the way! More

by Flower21314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bell
May 31, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind words about David and hope to see you again at Koons Tysons Chrysler Dodge Jeep Ram!

May 26, 2023

Talib my sales man and Sam the sales manager was amazing and a huge help. As for the finance department that is another story. These people could not get their story straight and everyone I talked to said s More

by jchapman909
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance department
May 26, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Jerry, thank you for sharing your experience with us. We are grateful to hear that Talib and Sam were amazing and helpful during your visit. However, it is disappointing to hear about your poor experience in our finance department. We strive to provide clear and concise information and never intend to pressure our customers in any direction they don't want to go. If there's anything I can assist you with moving forward please give me a call directly. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

...
6
...