Koons Tysons Chrysler Dodge Jeep Ram

Ordered a Challenger from Koons in February. Salesman was helpful and friendly. Negotiation was quick and painless. Financing was a breeze also. I'd shop there again. was helpful and friendly. Negotiation was quick and painless. Financing was a breeze also. I'd shop there again. More

My experience with this dealership and the sales manager, Patrick Hennessy, was so bad I am going to report them to the Federal Trade Commission and Better Business Bureau. I DO NOT RECOMMEND buying a new ca Patrick Hennessy, was so bad I am going to report them to the Federal Trade Commission and Better Business Bureau. I DO NOT RECOMMEND buying a new car from Koons Tysons Corner. They are very reluctant to give you a firm numbers. Moreover, they will continue to maniplulate the numbers of the Sales Sheet. They will get you in will a low price the tack $499 is documentation fee and moving destination fee. In my case, they tried to get away with tacking $925 in destination fee a second time. During a 2 week period, I got a distinct sense, the Koons sales manager did not like me or want to sell me a car. When I walked away from the deal, they fired the poor sales person. I am very shocked Koons deploys these sales tactics. These are the old pre-internet sales tactics. I have yet to get a phone call from anyone at Koons about this matter. It is my opinion this is systemic problem and sales tactic at Koons. Should you elect to buy a car from this dealership, get the various fees upfront. Then when you decide on a vehicle, get them to sign a Final Sales Sheet with ALL costs and discounts applied. Get this sent to you in advance by email or to reviiew. When you come in to purchase the vehicle, DO NOT sign any other Sales Sheet. Otherwise you run the risk of the so called "shell game" and they will tack on other numbers. If you would like to read the full story and my letter to the General Manager, I have posted below and other places online: ------------ Hi Mr. Murray, My name is John Doe. I guess you can say, I am a was a prospective new customer as of yesterday. I tried reaching you by phone, but was informed my Mr. Thomas Higgins that you were out. Furthermore, he was very reluctant to take any action on my complaint; other than perhaps try to sell me a car. I would like to inform you about my experience and the Jim Koons Automotive Jeep dealership in Tysons Corner. In short, the very questionable sales tactics and poor customer relations management of your sales manager Mr. Patrick Hennessy made me cancel my order and walking out your dealership. Moreover, it is my understanding that Mr. Hennessy fired my sales consultant, Mr. Aniss Bensidhoum, shortly thereafter. For the past couple of weeks, I have been engaged with Mr. Bensidhoum and your Tysons Corner Jeep dealership to purchase a new vehicle. I stated this would be a cash transaction in the late April timeframe. I came into the dealership to test drive the vehicle once myself, and a second time with my family. During this entire process, I sensed Mr. Hennessy did want to sell me a vehicle. I am not sure if it had to do with the cash transaction, my time table, my interest in a special vehicle not in your inventory, or perhaps some aspect of my demeanor. I will try to list these instances specifically. During my entire engagement with Mr. Hennessy and your dealership, getting firm pricing in a timely manner has been challenging to say the least. When I finally did receive firm pricing by email, the numbers did not add up. Although, the discrepancy was not too significant. Other dealerships in the area provided TrueCar pricing by phone and email. On Tuesday, March 13, 2012 Mr. Hennessy provided me firm pricing for my vehicle, which he had located at another dealership in Pennsylvania. I was told over the phone by Mr. Hennessy, through Mr. Bensidhoum, my vehicle of choice could be held for me for late April delivery. This would save me 8-12 weeks over a factory order. I was instructed to come in and make a deposit, and the balance to be paid in cash when I picked up the vehicle in late April. When I walked into your dealership yesterday (3/14/12), Mr. Hennessy startled me by informing me that they would not hold the vehicle until April timeframe. He then told me I better place a custom oder. This was completely contrary to what I was told less than 24 hours earlier. My only reason to stop by the dealership was to make a deposit on the vehicle. Despite Mr. Hennessy’s outright lie about holding the vehicle for me, I continued to pursue the sales traction with Mr. Bensidhoum. So, I went ahead and gave him my deposit and order. But, when I saw the final sales sheet again, I noticed this time Mr. Hennessy had slipped a $925 destination fee, which was not part of our previous sales sheet for the same exact vehicle configuration. At no juncture had Mr. Hennessy or Mr. Bensidhoum stated to me that they would be changing the terms of my pricing. All of the options on the were exactly the same. This was the last straw. I requested my deposit back, and informed the sales agent to contact me when they had a final sales sheet that reflected the price we had negotiated. I am very disappointed with these outdated sales practices. It does not reflect well on the Koons brand. Moreover, firing Mr. Bensidhoum was unnecessary and totally unacceptable. He should have his job back. From my perspective your sales consultant did his job. Mr. Bensidhoum is no more than a scapegoat for Mr. Hennessy’s shady sales practices. I am very well aware, all pricing decisions and information were given to Aniss by Mr. Hennessy. I have worked closely with sales and marketing organizations for over 20 years, and I can tell you Mr. Hennessy is harming your brand far more than the profits he can gain your through questionable sales practices. I urge you to contact me immediately to discuss the matter further before I resort to other channels. Sincerely, John Doe More

Omar is a highly personable and knowledgeable salesman. He makes you feel like you're his most important customer. His enthusiasm for cars is infectious. The dealership has recently renovated its showr He makes you feel like you're his most important customer. His enthusiasm for cars is infectious. The dealership has recently renovated its showroom and service waiting area. I've never seen one look better. It has all the creature comforts and a state of the art coffee machine. More

Doug made it very easy for us to purchase the vehicle we came in to see. We appreciate the fact that Mr. Murray did not hesitate to give us a fair price for it and a fair amount for our trade. Exceptional came in to see. We appreciate the fact that Mr. Murray did not hesitate to give us a fair price for it and a fair amount for our trade. Exceptional friendliness and no-hassle buying all around. More

Tom went above and beyond for us. Professional, non agressive sales approach, helpful, great selection of Jeeps, and friendly. Jeep Lovers give Koons & Tom a visit. agressive sales approach, helpful, great selection of Jeeps, and friendly. Jeep Lovers give Koons & Tom a visit. More

We leased a Crysler Town and Country and were very satisfied with the experience. We dealt with Don Rickett who was very helpful, found the vehicle we wanted at another dealership, got it immediately satisfied with the experience. We dealt with Don Rickett who was very helpful, found the vehicle we wanted at another dealership, got it immediately, was very familiar with the vehicle, and gave us a thouough "introduction" to our new minivan. We nogotiated a final deal and were very satisfied with the results. More

This is the fifth car that I have purchased from Koons. All of my experiences have been good, but especially so with Doug Stadler. My service experience was always great, especially with John Bowling at K All of my experiences have been good, but especially so with Doug Stadler. My service experience was always great, especially with John Bowling at Koons Ford, Seven Corners. If I live long enough, I will be back again for another vehicle (I am 73).0 More

He was very knowledgable about cars and was very nice as well. I will definitely be coming back here in the future to purchase cars. well. I will definitely be coming back here in the future to purchase cars. More