Koons Tysons Chrysler Dodge Jeep Ram | Page 57

Purchase went ok. Having issues with 2013 brand new car and service department is HORRIBLE!! not helpful at all. Go somewhere else and service department is HORRIBLE!! not helpful at all. Go somewhere else More

Most dealerships near me have a very limited selection, so I don't mind driving up to several hours to find what I want at a good price. Because of this, I like to do my negotiaing online before I drive to so I don't mind driving up to several hours to find what I want at a good price. Because of this, I like to do my negotiaing online before I drive to the dealership. Originally I was dealing with Ourisman in Clarksville, MD and found the Wrangler Sahara I wanted at a good price. Then I found out that the price included all possible rebates, and that I didn't qualify for any of them. A really good price then became just an OK price. I then found out that Koons had the same Wrangler (with a few more options) at a very good price. I discussed price via email with the Sales Manager Tre and found out that the WoW price wasn't dependent upon any rebates, and within a few short emails, I told them I'd be there on Friday to pick it up. Tre emailed me back and told me that if I could finish the deal by Thursday (last day of the month) he'd take off an additional amount. The very good price became a great price. When I arrived, I met Tre and one of his salesmen, Tom Ames. Tom quickly had all the paperwork for my trade completed and we finalized the deal. In a very short time I had more Wrangler for less money than I would have had with Ourisman, and the people I met couldn't have been nicer. The showroom was spotless and very inviting. For me, Koons was well worth the drive, and it was a pleasure buying my Jeep from them. More

In November 2012, I was looking for a very specific jeep and found 2 in the Virginia that suited me needs. So, I contacted sales persons at 2 different dealerships to get more specifics on the vehicles. I w and found 2 in the Virginia that suited me needs. So, I contacted sales persons at 2 different dealerships to get more specifics on the vehicles. I was pre-approved and took a 17 hour train ride from FL to VA. I stopped at Lustine Jeep Chrysler Dodge only because it was closest from the train station I arrived in. I was lied to, and treated like an idiot at Lustine Jeep. So I walked out and contacted Tom Ames at Koons Tysons Jeep, and to my amazement, he made a 45 minute drive from his location to come and pick me up from Lustine Jeep!! We arrived at Koons Tyson and he took me directly to the Jeep I wanted. So needless to say, I drove back to FL in brand new, 2013 Jeep Unlimited Rubicon that same evening. I got my Rubicon with leather interior, navigation, and many more bells, whistles and conveniences at a great price, out the door. Way less than Lustine Jeep and other Florida dealerships asking price. Everyone I encountered at Koons Tysons Jeep was very professional and courteous. Tom Ames, greatest sales person I've ever dealt with. Jimmy Collier in Finance department was very clear and honest about all paperwork, fees, and Jeep warranty info. Jessica Elliot took care of my "out of state" tag issues. I have never purchased a vehicle with such professionalism, courtesy and ease. When it comes time for a new purchase, I will be going back toKoons Tysons Jeep Dodge. Jeremy Florida Firefighter More

Let me first start by saying what I got at Farrish. So I stood in dead center in the middle of the EMPTY showroom with a friend for nearly 15 minutes before "Terry" came in and checked up on me. Now Farris stood in dead center in the middle of the EMPTY showroom with a friend for nearly 15 minutes before "Terry" came in and checked up on me. Now Farrish came with one offer and was not willing to negotiate whatsoever. Then Terry came off and said, why do you want a Rubicon? I said, "I want the best and if I go off roading once a year, I'd like to be ready." Terry, "Look I'm a redneck and I don't even go off-roading." Great, another redneck reminding me I'm not part of the club... thanks. And they weren't willing to budge even a dollar on the initial quote they gave me. So I left. Many of friends went to Koons and I decided to go there. Instantly, I was greeted by Doug - who was the best. So willing, helpful, he's called numerous times to make sure everything is okay post-purchase. He's very knowledgeable about his product and makes sure you know all the ins and outs upon purchase. It's very rare you get a sales guy like him. So instead of ordering a 2012, he sold me on a brand new custom built 2013, and I'm glad he did. This thing is amazing and custom built to exactly what I wanted. I did order the dual top package and they deliver the vehicle's soft top under the hardtop. So I couldn't get the hardtop off and called Doug to see if he knew what I was doing wrong. He actually lives near me in Maryland and came to the house to help with the two screws I couldn't find. NOW THAT'S CUSTOMER SERVICE. Not to mention, Koons beat out Farrish's price by $1500 with no rebates Farrish also will NOT stop emailing me. I've replied 5 times and called just as many to get off their mailing list. But every week it's some no dummy trying to get me in their shop to spend more than I did at Koons. Even on the day I had to go put my deposit at Koons, Farrish called. They said there's nothing we can do to change your mind. I let them know they weren't even willing to budge on the price so I'm on route to Koons to sign the papers. They hung up and Terry, the original sales guy from Farrish, called me up about five minutes later and said, what are they offering it to you for? When I let him know the price, he's like, "There's nothing I can do to beat that. Take it." Koons, you rock and in a year when my brother moves to the area, I will make sure he gets his new Jeep from Koons also. And hopefully we are lucky enough to get Doug again. Save yourself a trip, skip Farrish and go directly to Koons. Ask for Doug. More

We visited to purchase a Jeep Wrangler Unlilmited and got great service from the start and throughout the purchase process. Laura Hall assisted us consistently and followed up with any questions we had. Once great service from the start and throughout the purchase process. Laura Hall assisted us consistently and followed up with any questions we had. Once purchase was completed, I made a specific request to have a support bracket removed from my trade-in vehicle which had been installed as a handicap equipment accessory and was vital to us for future use. Laura worked with the mechanic directly to make this happen. Even after the sale, service never diminished and we gladly recommend Laura Hall and the Koons dealership for purchase of any new vehicle. Thank You! More

We visited Koons in search of a brand new Jeep Wrangler. We had very specific goals to meet as far as price and features. Tom met with us, listened to our needs and wants, and pointed us to the vehicles tha We had very specific goals to meet as far as price and features. Tom met with us, listened to our needs and wants, and pointed us to the vehicles that would be the best fit. His knowledge about the car was amazing. He did all the research and found us the perfect car at the perfect price... and then did it all again when we changed our mind about the color!!! Tom's customer service truly went above and beyond. He gave us complete instructions on all the vehicle features, set up the blue tooth, and gave us hands on instruction on how to put the top down on our new wrangler. He even offered to deliver the car to my work so we didn't have to wait while the car was being washed, detailed and filled with gas! Everyone that we had interaction with at Koons was friendly and accomidating. We would highly recomend Tom Ames and Koons to anyone who was in the market for a new vehicle. Sincerely, Leslie H. More

Terrific experience. I went to Ourisman first, because it was closer to my house. That was a mistake. Koons was fantastic, great service, great people, great price. Only knock was the inventory was sparce. was closer to my house. That was a mistake. Koons was fantastic, great service, great people, great price. Only knock was the inventory was sparce. More

had a real good experience and everyone was so friendly i would recommened more of my friends for sure ii was very satisfiied and cant wait to deal with them in the future would recommened more of my friends for sure ii was very satisfiied and cant wait to deal with them in the future More

After many weeks of exploring other dealerships in a 75 mile radius of Koons Tysons Corner. Tom was the salesman we started out with and ended up with in the end. He was very patient, thorough but not pu mile radius of Koons Tysons Corner. Tom was the salesman we started out with and ended up with in the end. He was very patient, thorough but not pushy at any time. Tom worked hard to get us the best price on our trade and put us in our 2013 Jeep Grand Cherokee in the right color combination at the right price for us. Tom was our man and we will look for him in a couple of years when it's time to trade this one in. I highly recommend this dealership and Mr. Tom Ames as a sales consultant. They were both a 10 for us! More

Tom Ames is the man to see... Quick and to the point he Tom Ames is the man to see... Quick and to the point he was able to narrow my search and had me in my new ram truck in no time.. Awesome experience.. Tom Ames is the man to see... Quick and to the point he was able to narrow my search and had me in my new ram truck in no time.. Awesome experience..Tom Ames and Pat Hennessy are top notch....Chris McNulty Hard Times Cafe Manassas More