Koons Tysons Chrysler Dodge Jeep Ram

I strongly recommend avoiding this dealership. While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service depar While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service department has been completely unhelpful. The car has spent more time in the shop than on the road, and I'm now stuck with a vehicle that feels unsafe to drive. To make matters worse, the warranty specialist gave me false assurances about getting a loaner—promised one on Thursday, but by Saturday, I was told there was nothing they could do. The lack of accountability and communication has been frustrating and disappointing. If you're considering doing business here, think twice. The post-sale support is virtually nonexistent, and I wouldn't trust them to stand by their product or their word. More

From dealer to dealer I was mislead, taken advantage of and now ignored by my salesman Leo, GSM Patrick, and General Manager. BAD BUSINESS. I was misled into agreeing to a "pull ahead" lease deal under the and now ignored by my salesman Leo, GSM Patrick, and General Manager. BAD BUSINESS. I was misled into agreeing to a "pull ahead" lease deal under the impression that my remaining payments would be covered in order to transition into a new lease with the dealership. While I understood I would be responsible for standard wear and tear, as well as outstanding property taxes, I was not informed—verbally or otherwise—that I would incur a $932.72 early termination fee, or a $495 turn-in fee, despite leasing a new Jeep through the same dealership and financing company. This lack of transparency feels like a deliberate omission in order to close the deal. Had these fees been disclosed up front, I would have chosen to complete the remainder of my original lease rather than take on nearly $1,430 in unexpected termination charges. Instead, I feel deceived and taken advantage of by Leo and Patrick. I have made multiple attempts to contact the salesman, general sales manager, general manager, and client relations manager via phone and email with no response. This complete lack of communication is not only frustrating—it is unprofessional and unacceptable. I feel thoroughly disrespected by this dealership’s management team and find this extremely disappointing from a publicly traded company. More

Could not be happier with the professional and courteous treatment in selecting and buying my Jeep Grand Cherokee treatment in selecting and buying my Jeep Grand Cherokee More

Brian H has always been great to deal with. He is always prompt with his answers. He is always prompt with his answers. More

The finance manager assigned to my sale, Alli Ellis, was dishonest and entirely self-motivated. During our conversation, she was impatient and condescending, I'm told this is her personality in general. I w dishonest and entirely self-motivated. During our conversation, she was impatient and condescending, I'm told this is her personality in general. I wanted gap insurance and no warranty. She told me that I could not purchase gap insurance without signing up for an extended warranty which is not true. When I waffled on that, she assured me that I could simply call her to cancel the warranty within 30 days, allowing me to keep the insurance without the rest. I agreed to do that because I believed her. I followed through with the plan to cancel, contacted her NUMEROUS times (desk, cell, email) and she refused to respond to anything. Six emails and four voicemails went unanswered over two weeks. I finally contacted other admin people and drove to the dealership to ensure my cancellation was properly submitted. I then contacted her supervisor who also refused to respond. I was told by other employees that I was not the only customer having these issues with their finance team. This seems to be the standard - THEY DO NOT CARE ABOUT CUSTOMERS. If you want to purchase at this dealership, I recommend you go with your guns blazing and don't back down until you get what you want. Expect no support after the sale and know that you'll have to go in person to get what you need. More

I would never go here again. I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test d I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test drive was fine and it was the right truck and miles that I needed. We couldn’t agree on a price and I asked for my keys back from the trade in and they wouldn’t give them back. I asked for them back several times and they kept stalling. I didn’t see the damage on the fender until right before we signed papers and they finally agreed to fix it. Someone had run into a pole and didn’t fix it. The vehicle also had a recall that wasn’t repaired. We made an agreement for them to drop the truck off after the fender was fixed. The truck showed up with a 1/2 tank of gas and I had to give my tools to the salesman to remove my old license plates. They were supposed to transfer the registration but did not transfer the plates. After a week I noticed the spray in bed liner was peeling and they refused to warranty the work. Also, it’s been almost 30 days and they still haven’t paid off my loan. I’ve emailed Patrick Sullivan, Michaela Puckett, and Alli Ellis with no response. I called Bianca Dinu and Leo Alsalih with no response. Bought the car 10/7 and it’s now 11/1. Nothing has been resolved. Do not go there. Do not give them business. Stay away. More

I had a great experience with Nick from Koons Dodge and the rest of the people at the dealership. They were professional and I would buy from them again. I am from out of state and it was worth the trip the rest of the people at the dealership. They were professional and I would buy from them again. I am from out of state and it was worth the trip to go there. They have more cars than any other dealer I have seen. Nick and the rest of the team were courteous, respectful, and valued my time. Sal E More

Had a great experience with Jonathan in sales very knowledgeable and transparent .on the other hand the finance department was not very helpful my credit score was in the high eight hundreds and they knowledgeable and transparent .on the other hand the finance department was not very helpful my credit score was in the high eight hundreds and they was trying to give me an interest rate of almost 10 percent.i got up and started to leave after that and Patrick saw that I was leaving and talked to me and he did the right thing and brought the interest rate down to almost half of what of what the finance department was trying to give. That is an unfair practice in the finance department hopefully this situation will be addressed with the dealership if this is a normal practice that is going on. BUYERS BEWEAR! More

Ali was attentive and responsive, coordinating my purchase of my Charger on the last day of the deal. Being out of state I was not sure if the deal would be completed. Ali followed it through. Delive purchase of my Charger on the last day of the deal. Being out of state I was not sure if the deal would be completed. Ali followed it through. Delivery was fast and hassle free. More

I began negotiations on a phone contact with Jose Diaz, a salesman w/the dealership. I followed up that initial contact with a visit to the dealership. I met with Mr Diaz and we closed the deal on a new vehi salesman w/the dealership. I followed up that initial contact with a visit to the dealership. I met with Mr Diaz and we closed the deal on a new vehicle. The trade in and purchase of the vehicle was completed in less than 3hrs. Mr Diaz had the car ready to go before I even got to the dealership. Outstanding & knowledgeable salesman and I highly recommend him. From the new car prep to the finance office, it was the easiest purchase of a new car in my 75 yrs on this Earth. I have bought many, many cars and if you want a trouble free and friendly transaction, this is the place for you. I am from out of state and everything was explained and I was back on the road home in a NY minute. Thank you Koons Tyson CDJR & especially Jose Diaz for a great & worry free experience. More