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Koons Ford of Annapolis - Service Center
Annapolis, MD
941 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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941 Reviews of Koons Ford of Annapolis - Service Center
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May 24, 2004
The service dept is non-responsive to customers. They don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to be kept over, and several times we had to take our car back because the service they performed wasn't done correctly. They're usually very nice and apologetic, but that doesn't get the job done on time, or correctly. We bought our Explorer here and when it's time for another car we'll go elsewhere. More
by jeschramm
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