Koons Ford of Annapolis - Service Center

In general it seems the scheduling is a bit unorganized but when I let the men know that I was waiting for my car he was able to have my oil change and tire with Tatian done in a quick manner but when I let the men know that I was waiting for my car he was able to have my oil change and tire with Tatian done in a quick manner More

Pick up was on time. Personnel were very nice. All work was completed in a timely manner. Personnel were very nice. All work was completed in a timely manner. More

Ford service (Mike Treas) scheduled us in very quickly and on the day of service got my car in and out very promptly. and on the day of service got my car in and out very promptly. More

We received Great service on our Lincoln Towncar steering problem. Koons Ford has very experienced technicians and a good manager Mike Treas in the service department. We had many years of experience with problem. Koons Ford has very experienced technicians and a good manager Mike Treas in the service department. We had many years of experience with Koons Ford of Annapolis and are always happy with the repair results. Thanks to Mike Treas for the extra effort locating the parts needed for our vehicle. The service time was appropriate for the type of repair. The service team workmanship was outstanding, and it is always a pleasure to deal with Mike Treas. More

Awful dealership… They don’t communicate, leave you hanging, don’t honor price protection (at least try to), zip holes in your body for license plate frames without talking to the buyer first (see lack hanging, don’t honor price protection (at least try to), zip holes in your body for license plate frames without talking to the buyer first (see lack of communication) and blame everything on the manufacturer while trying to get $7k over sticker. More

Excellent service again! Had an issue with my tire and needed immediate help. Mike Treas took care of everything and I was back on the road in no time. Had an issue with my tire and needed immediate help. Mike Treas took care of everything and I was back on the road in no time. More

Time spent was reasonable and I was notified of what was being done prior to the work. being done prior to the work. More

Horrible! They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be i They tried to charge me for work that was not authorized, they had no parts to complete the factory recalls with no idea on when the parts would be in. They looked at a customer-initiated recall for the front end and could not explain to me what was or how it could be repaired, and the adaptive steering issue could not be fixed and stated that the parts could be up to a year away. More

The dealer was able to fit me into their busy schedule and service was fast and friendly. and service was fast and friendly. More

My 2019 Ford F-150 has been at Koons Ford of Annapolis since Feb. 8, 2022. I haven't received a full diagnosis yet and any contact I've had with the service advisor was initiated by me. The last message I since Feb. 8, 2022. I haven't received a full diagnosis yet and any contact I've had with the service advisor was initiated by me. The last message I left for the service adviser was the 25th of March and he as yet to return my call. I fully understand supply issues however what does a supply chain issue have to do with customer service. I would think after being without my truck for over 2 months the least Koons Ford of Annapolis could do is offer a loaner but again since they haven't contacted me I guess that would be asking to much. I strongly suggest anyone considering Koons Ford of Annapolis should think twice about taking their business there, here is to hoping I get my truck back before May. More