Koons Ford of Annapolis - Service Center

everything was good till checkout had to wait over 30 minutes since they where changing shifts. No cashier was available to take my cash. minutes since they where changing shifts. No cashier was available to take my cash. More

Very well done, thanks. Mike does an excellent job of communicating, and the staff are friendly. Mike does an excellent job of communicating, and the staff are friendly. More

Mike Treas is always very attentive to the needs of the customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. More

The best experience always! The service department always treats me like VIP! Fast, accurate, and friendly! The service department always treats me like VIP! Fast, accurate, and friendly! More

G r e a t. S e r v i c è a ll a round S e r v i c è a ll a round More

Went in for brakes. They didn't road test afterwards. Loud vibration from front driver side wheel. Due for oil change, but they didn't let me know. Service rep terrible They didn't road test afterwards. Loud vibration from front driver side wheel. Due for oil change, but they didn't let me know. Service rep terrible at providing status updates. More

Car was promptly serviced and staff courteous . have delt with the dealership for many years. have delt with the dealership for many years. More

courteous and efficient with pleasant demeaners. Was told service would take all day, but it took less than 3 hours Was told service would take all day, but it took less than 3 hours More

Darrick did a great job overseeing the purchase of my new Mustang Mach e. Because of COVID supply chain disruptions, it took a long time from order to delivery. While in transit, there was minor damage to th Mustang Mach e. Because of COVID supply chain disruptions, it took a long time from order to delivery. While in transit, there was minor damage to the front bumper. Darrick provided me a loner car while Koons Collision Center perfectly repaired the damage. I'd recommend Darrick to anyone considering buying a Ford or Lincoln. More

I would absolutely trust my vehicle service to Earl and Darian in the future. Timely service and fair price. Darian in the future. Timely service and fair price. More