Koons Ford of Annapolis - Service Center

Excellent service and care and much appreciated having my car always look great after services car always look great after services More

Trevor and the Crew did an excellent job! Information was limited for awhile, no fault of the local guys; however, Trevor was quick to pass on all updates and still kept it personal. Entire Information was limited for awhile, no fault of the local guys; however, Trevor was quick to pass on all updates and still kept it personal. Entire transaction was smooth from preorder to post delivery. Nathan S. More

Great service. Wish they would order parts for a recall in advance of my dropping off vehicle. Also, wish that the communication was more proactive. Wish they would order parts for a recall in advance of my dropping off vehicle. Also, wish that the communication was more proactive. More

Excellent service staff who were helpful and accommodative yesterday when I got my car serviced accommodative yesterday when I got my car serviced More

The initial support by the service team was great. They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Rew They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Reward Points, that wan't an issue at all. Very happy customer! More

Re: service on my 2017 Ford Escape. In addition to normal "quick lane" service, techs found that a new battery was needed along with battery fluid and coolant flush. Al always excellent In addition to normal "quick lane" service, techs found that a new battery was needed along with battery fluid and coolant flush. Al always excellent service experience with Mike Treas. Jim Scheffer More

I had to wait to get into the service bay, then other cars were let in before me. I never got a call (or a call back after several calls to the dealership and service dept.) about when my care was ready. cars were let in before me. I never got a call (or a call back after several calls to the dealership and service dept.) about when my care was ready. I had to stop by and was told when I arrived that my car was ready. I assume the work was done correctly, but the service was horrible on both ends. More

Mike Treas is an outstanding rep for Koons. Mike is friendly, efficient and easy to communicate with. Mike is friendly, efficient and easy to communicate with. More

Not happy with the service representative. Was not greeted and the service I had scheduled was not explained. Was not greeted and the service I had scheduled was not explained. More

The experience went great. Andrew was a great service advisor. Was in at at 7:30am, my appointment time, and done by 10am. Andrew was a great service advisor. Was in at at 7:30am, my appointment time, and done by 10am. More