Koons Ford of Annapolis - Service Center

No one brags about having to take their truck to the dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. I knew that I'd someday need service and Earl proved to me he was the guy to take care of my investement - and 7 years later, I'm still going strong - on my second truck and with incredible service from him and he's Service lead, Drew. Great job team and thanks for your service! More

Steve is a great service manager. He was very helpful and proactive in providing quality service. He was very helpful and proactive in providing quality service. More

I have had my F-150 here numerous times for the same or similar problems. They are very difficult to get in touch with, don’t provide very through explanations of the problems and are very unclear about wh similar problems. They are very difficult to get in touch with, don’t provide very through explanations of the problems and are very unclear about what needs to be done to land a fix and the expected timeline for such. After one service appointment, they left the carrier bolts out of my rear brake caliper and it popped off driving down the highway in traffic at 50+ mph. I had to swerve and pump brakes to get the car to stop and they weren’t very helpful in getting a tow truck out or doing much to make it right. If I had another service option that was reasonable in terms of distance or timely scheduling I wouldn’t think twice about going there. One of the most absurd issues is when they tell you they “don’t work on that” such as a sunroof. Why are you selling vehicles that you aren’t capable of fully servicing?! More

The service team is top notch! I only trust this team to work on my car. I only trust this team to work on my car. More

Great service, great workers. Very polite and informative. I got the works and it was done very quickly. I definitely trust Koons Ford with my car! Very polite and informative. I got the works and it was done very quickly. I definitely trust Koons Ford with my car! More

very happy with all departments of the store. service fixed right the first time and as estimated ... Thanks service fixed right the first time and as estimated ... Thanks More

Earl was great to work with. Provided helpful guidance on my repairs. Steven was also great at providing regular communication. Provided helpful guidance on my repairs. Steven was also great at providing regular communication. More

My car was at your shop for more then 30 days, I was assured that all was repaired..... 3 weeks after we got the car back, the transition is still slipping and airbag light is back..... assured that all was repaired..... 3 weeks after we got the car back, the transition is still slipping and airbag light is back..... More

Attempted to reach service advisor Drew 5 times throughout the day. Never returned calls. Other service advisors passed 2 messages for callback. Nothing. I had to drive 40 minutes to go talk to him throughout the day. Never returned calls. Other service advisors passed 2 messages for callback. Nothing. I had to drive 40 minutes to go talk to him in-person. Claimed "oh, I must have called back the wrong number". Sure buddy. Dealership had my vehicle for 2 days. Did nothing at all with it during those 2 days. The absolute worst service experience. Went to another dealer where my issue was resolved within one day and the advisor actually called me. More

I dropped my car off to be serviced and was told multiple times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed t times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed that my car had not been worked on at all that day because supposedly the tech was out. Then I was told the parts needed for the recall were not available yet. My car was in the shop for 2 days with no work done to it. I am now waiting for the part to supposedly come in but it’s been 2 weeks and I have yet to hear back. I called the general manager to discuss the whole situation and left a voicemail but he never had the decency to return the call. More