Koons Ford of Annapolis - Service Center

Chuck was knowledgeable and easy to work with. He helped us through the entire process. He helped us through the entire process. More

I had a recall with a part that had to be replaced. I was given an appt. several months out. I called 2 weeks prior and I was moved up a week which was great. I got there on time, everyone was extre I was given an appt. several months out. I called 2 weeks prior and I was moved up a week which was great. I got there on time, everyone was extremely pleasant and helpful. The work was completed in the time I was quoted. I wasn't harassed about any other work that needed to be done (I take good care of my car) . I was very pleased with the service. Thank You. More

Did a good job and got it done before they said it would be done thank you Koons Ford be done thank you Koons Ford More

I have been dealing with the Annapolis Koons Ford for years and will continue. I will always recommend this store to include Mike Treas and the service dept. Thank you years and will continue. I will always recommend this store to include Mike Treas and the service dept. Thank you More

Usually very excellent service (over 5 times) but the last time I had to immediately return to shop after a mile or so out when my truck started "bucking" the whole time. I called service to have someone last time I had to immediately return to shop after a mile or so out when my truck started "bucking" the whole time. I called service to have someone come out to my location to evaluate my issue but nobody at the service dept. answered my phone calls. I made it back slowly (truck bucking the whole time) to the shop, and the issue was found and repaired in less than 10 minutes after arriving It was discovered that the air intake hose was mistakenly left unconnected to the carburetor. More

As always, easy process and fast service. The work was done as expected and on time The work was done as expected and on time More

Koons Ford is a great place to service your car. I know I can trust them to keep me on the road I know I can trust them to keep me on the road More

Always liked this dealer but service prices are out of control. This last time you wanted $3800 for work that a non dealer did of $1500 with Oem ford parts, then you still charged me $200 to look at it , control. This last time you wanted $3800 for work that a non dealer did of $1500 with Oem ford parts, then you still charged me $200 to look at it , I’ve been long time customer , help me out More

Always helpful and do a good job. Appreciate the fact that they let me keep my truck there for a week when I became sick and could not pick it up. Thank you! Appreciate the fact that they let me keep my truck there for a week when I became sick and could not pick it up. Thank you! More

My Sales person Charlita was awesome. I also appreciate that your staff found an issue with my lighting before I took delivery. I ended up bringing my adult son to the dealership so he I also appreciate that your staff found an issue with my lighting before I took delivery. I ended up bringing my adult son to the dealership so he could buy a used F-150. More