Koons Ford of Annapolis - Service Center

I have always had great interactions with the Koons service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! More

Mark Bouling is the best advisor. He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointme He is always good at accommodating customers even when you book appointments online. Now I know booking online isn't the best way to book appointments. It's better to call in. I had to cancel an appointment at the last minute recently because I realized how to turn on a feature on my new F-150 en route to my service appointment. Mark was understanding. More

The service rep was knowledgeable and courteous. The communication was thorough throughout the service process. The communication was thorough throughout the service process. More

Earl in ten service department is amazing and truly customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe More

I have been using Koons Forf of Annapolis for 30 years. They kept my Explorer running for 25 when I finally donated it. I bought another Ford from them so I must be a satisfied customer. They kept my Explorer running for 25 when I finally donated it. I bought another Ford from them so I must be a satisfied customer. More

The service rep and the technicians were great. Fixed my issue and educated me about how to keep my vehicle in good shape. Fixed my issue and educated me about how to keep my vehicle in good shape. More

Thank you Mike Treas another great service visit. We are always pleased with the service at Koons. We are always pleased with the service at Koons. More

Koon's entire staff always helpful and the job get done and done correctly. For Ownership and Ford Corp I consider this rating policy (dealerrater.com) extensive and a real pain! and done correctly. For Ownership and Ford Corp I consider this rating policy (dealerrater.com) extensive and a real pain! More

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Mike is great. He has been taking care of my 2012 Ford Explorer for the past 237,000 miles, and still going strong. He has been taking care of my 2012 Ford Explorer for the past 237,000 miles, and still going strong. More