Koons Ford of Annapolis - Service Center

I recently brought my 2023 Lightning ER Lariat in for service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professio service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professional, knowledgeable, and genuinely invested in getting my truck back on the road. More

This is a friendly place compared to another Ford dealership that I used to service my car. dealership that I used to service my car. More

Service personnel, Mr. Caleb (last name ?) - this young man was very professional, effective, pleasant, respectful, and helpful! Caleb (last name ?) - this young man was very professional, effective, pleasant, respectful, and helpful! More

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The mobility personnel have been outstanding. They accommodated my need for appointments and timeframes. WOW They accommodated my need for appointments and timeframes. WOW More

Mr Treas is great. Good service, timely and no waiting for scheduled appointment. I appreciate the personalized service, hard to find that now. Good service, timely and no waiting for scheduled appointment. I appreciate the personalized service, hard to find that now. More

We were told the vehicle was ready. We headed up, 35 miles to pick it up, to find out wrong part was ordered. 3 weeks to get the cat nack. We headed up, 35 miles to pick it up, to find out wrong part was ordered. 3 weeks to get the cat nack. More

Mr. Treas is the best. Very professional and friendly. Great communication of service times and prices. Been taking my F150 here for years and I am extremely pleased with the service every time. Also th Great communication of service times and prices. Been taking my F150 here for years and I am extremely pleased with the service every time. Also the waiting lounge is very nice. More

Alex is very good, and we are grateful he is our advisor. He kept us apprised of our repair every step of the way. He kept us apprised of our repair every step of the way. More

The request was repair the rear brakes and confirm that the front brakes were okay. The car was completed in n a reasonable amount of time and returned functioning properly. This was another great servic the front brakes were okay. The car was completed in n a reasonable amount of time and returned functioning properly. This was another great service. More