Koons Ford of Annapolis - Service Center

Love my service here with the Koon's team. Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over th Starting with service dept., Earl is awesome and takes absolutely great care of us (both me and my wife) who both have vehicles serviced here over the last 6 years. Earl and team are always professional, and Earl makes us feel really comfortable with his knowledge, experience and great customer service. Like it so much, we purchased another vehicle with them directly. From which we had a wonderful recent customer experience with the sales team (Charlita and Darrick), who both partnered n guiding us toward our new Nautilus purchase. Man, they were so knowledgeable about the vehicles and made it hassle free and a very enjoyable experience. We only went in to gather information to compare against another brand, but walked out with the car of our dreams. Terri in finance was great also. Thank you all for what you do and how you do it. Highly recommend people stop in and let them take care of you, you won't be regret it! ~JC More

Love me some Koons Ford of Annapolis. ESPECIALLY EARLY MOSBY. He is wonderful. However, my vehicle did end up with one of the tire sensors dislocated after the drive shaft work was c ESPECIALLY EARLY MOSBY. He is wonderful. However, my vehicle did end up with one of the tire sensors dislocated after the drive shaft work was completed. I need to hear back from someone to get this addressed as it was clearly an issue that surfaced when I drove off the lot. More

Koons Ford is where I purchased the vehicle and the only place I trust to service the vehicle. The vehicle is 13 years old, low mileage and still performs as well as the day I drove it out of the showroom. place I trust to service the vehicle. The vehicle is 13 years old, low mileage and still performs as well as the day I drove it out of the showroom. Mike Treas has been my service advisor for most of this time and a trusted automotive service advisor. I don't even consider another automotive service when this one has always met or exceeded my expectations. More

Service contact was quite good. Kept me well informed & did his best to have my work handles as quick as possible. Kept me well informed & did his best to have my work handles as quick as possible. More

Exactly the type of help and cooperation I was in need of no extra salesmenship just attention to detail and my needs no extra salesmenship just attention to detail and my needs More

i love the vallet thing they did nice job and clean up my car when they returned it back car when they returned it back More

The work was completed timely and my car was returned clean and fresh. The service performed was above and beyond. clean and fresh. The service performed was above and beyond. More

Everyone was consciously connected to what I needed and got the job done. Alex was so hind and helpful. Thank you to all involved. got the job done. Alex was so hind and helpful. Thank you to all involved. More

Service Rep was easy to work with. Only issue paperwork was not ready when I picked up vehicle. Service rep did mail paperwork work to me. Only issue paperwork was not ready when I picked up vehicle. Service rep did mail paperwork work to me. More

The work was good. The pick up was great! The explanation of extyra charges was poor. The pick up was great! The explanation of extyra charges was poor. More