Koons Ford of Annapolis - Service Center

I took my recently purchased 2021 Bronco Sport to Koons for an open recall/60,000 mile check up. I will never go back. They did an oil change (that the service manager and I agreed did not need to be done, for an open recall/60,000 mile check up. I will never go back. They did an oil change (that the service manager and I agreed did not need to be done, since I had one done 3 weeks prior); of course I got charged for it. They replaced the battery (but failed to update it in the Carfax report) as part of the recall. I realized several days later that the battery was NOT bolted into place, which was extremely irresponsible, and incredibly dangerous. Finally, I had my air filter replaced, and they knocked my air intake sensor loose, causing my check engine light to come on. Overall this was an incredibly frustrating and disappointing service appointment. More

Scheduling online was easy, our service representative was courteous, and the service was completely timely. was courteous, and the service was completely timely. More

Easy on line scheduling. Good Service Advisor. Need to value reservation times and give them priority. I sent Ford a long feedback survey from my last visit and have not Good Service Advisor. Need to value reservation times and give them priority. I sent Ford a long feedback survey from my last visit and have not yet gotten a response. More

Great professional service. Service was preformed as requested and seems to be great. Highly recommend . Service was preformed as requested and seems to be great. Highly recommend . More

I had an appointment for 8am. There seemed to be confusion if I even had an appointment. Around noon, I checked with my designated service representative in which they jumped thro There seemed to be confusion if I even had an appointment. Around noon, I checked with my designated service representative in which they jumped through hoops to get my truck pulled in for service. I was the last one in the waiting room after every other customer had gone and left. It was obvious that my appointment was overlooked for forgotten. The gentleman handling checkin sincerely apologized. I haven't had an issue at Leonardtown Ford nor at Koons Ford of Baltimore. The other locations get me in on-time and out within 1 to 1.5 hours tops. I don't see why I should return to this location. I've been a Ford owner since 2017. This location was a severe disappoint to me. -2024 Ford Raptor R More

Someone is always willing to assist. Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated and that something was connected to the tailgate to all it to open. Did not give permission for that update. More

Although I had an appointment - it did take about 2 hours plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. More

The service department is great and I have been happy enough with them to keep returning for the past 6 years ! enough with them to keep returning for the past 6 years ! More

I HAVE BEEN DEALING WITH MIKE TREAS FOR MANY YEARS. HE ALL WAY FIXES MY PROBEM IN A TIMELY MANNER' HE ALL WAY FIXES MY PROBEM IN A TIMELY MANNER' More

Koons provided great service and resolved my issues in a timely way to put me back in the road safely. They provided recommendations and options that worked for my budget. Thank you Mike Treas timely way to put me back in the road safely. They provided recommendations and options that worked for my budget. Thank you Mike Treas More